Certapet Reviews 1,013

I recently renewed my housing letter. I actually talk to a therapist. She keeps in touch wants to know how I am doing. Sent me links to help me with my anxiety and depression also. This company is 100% legit..would highly recommend!

Fast, convient, confidential, professional, and reliable consultations and services for Emotional Support and Psychological Serive Dog letters. Therapist is is easy to speak with, answers questions with follow ups, and provides resources as needed for forms, etc for travel and housing needs. Highly recommended!

Certapet has been fabulous for me, my family & most importantly my dog!

Navigating complex issues such as housing, traveling, flying, etc— with your dog is no joke. It can be really overwhelming and was until I gave these folks a shot.

Not only do they check in on me, they are on standby if I have an issue with anything or anyone to provide assistance and they have.

Emails are educational and I have referred them to several friends. 10/10 recommend

I need a letter for housing for my emotional support dog and my experience with the therapist was the most amazing that i experience with other in this area.Thank You soo much.

Satisfied with Certapet. Thank you for a quick response. I am happy I get to keep my ESA pet with me when I move.

I've traveled with my dog multiple times and had no problem. They never questioned my letter at all. She sat on my lap and took naps. Customer Service helped me when I lost my letter and I was able to make my flight. I highly recommend Certapet!!!

Certapet is a very knowledgable, professional and informative organization and they have been irreplaceable in my journey to navigate the ever-changing laws regarding ESA and PSD travel and housing. Thank you for providing a needed and necessary service!

Did the assessment thing and all on the 14th. It states that the wait is for 2 days till I speak with a therapist. It's been a week and I understand on the whole thing with being busy, but I haven't received a response when I contacted their email. Sites said that this is number 1 especially with customer support but... I doubt

The process was thorough but quick. Support responded in a timely manner. The therapist assigned was pleasant and understanding. I will be recommending this service.

I wouldn't trust a website that blatantly lies about their review counts just to give the appearance of a trustworthy company. On their reviews page it states that they have 8567 Trustpilot reviews. What's funny is that at the time of this review Trustpilot has them at a little over 800 reviews. If they'll be dishonest about this why would I trust them with my time, money, and mental well being.

Don’t use if you live in Hawaii or if you are in a rush. They have one therapist and they are trying your best but it’s not good enough when you don’t have a solid answer and instead they say they can’t guarantee anything. Try another service that gives a guarantee of 24 hours.

I got my ESA letter from CertaPet he process is simple and fast I have been using them for three to four years now. My appointments are always at the convenience of me the Doctor is straight to the point and there when and if the landlord ever needs more information. However, most rental places in Texas use a third party system that this letter gets screened by and uploaded to for them to verify the integrity of it and I never had a problem with anything on either side. This place is awesome!

CertaPet is amazing! I’m so thankful my friend referred me to their services two years ago! 100% trustworthy and the best ESA advocates out there.

I suggested we try CertaPet. We have used CertaPet for 4 years after my husbands surgeon recommended a pet to reduce his anxiety and high blood pressure. I have had many dogs but this one changed my husbands life. CertaPet made it possible to keep enjoying his life with me.

I love CertaPet. I have my life back. I having my Psychiatric Service Dog has enable me to go do things by myself. My assigned counselor was GREAT! I can email her in a minutes notice and she replies within a responsible time. I highly recommend them.

I’ve been working with Certi pet for the last four years they put me with the therapist is totally outstanding my therapist listening very compassionate I go through a lot of depression and anxiety and the therapist was totally outstanding I highly recommend Certi pet to everyone if you want help there’s a way to go

This review is solely based on the therapist. Although, I applied on Sunday and today is Thursday, she didn't quite reach out to set the appointment, I had to email her to see when would she be scheduling the appointment. She only reached out to let me know she was assigned to me. She was a little rude from the beginning as if she had been working all day and was just over it. She of course denied my application and issued a partial refund. After our talk, I googled signs of how my ESA would help me and I was right. Although this therapist said I need to see a REAL therapist because my ESA won't help. From her tone I just should have declined and asked for a different therapist. Now I'm out of $35 after seeing that CertaPet was highly recommended.

I've been using certapet for 4 years in a row now and love it. I've spoken to the same therapist every year and she's always been so kind and so helpful.

Certapet has been great. They've really been there for me to help me navigate the ESA process at every stage. The therapist they connected me with really understood my needs and I felt heard and fairly evaluated. I highly recommend.

I was a little Leary about using them, but my experience with the Physician was outstanding. Really took an interest in my mental illness and has been there for me through the whole lockdown. My chihuahua companion has been able to be by my side due to this wonderful company. Thank you for being there for the last two years.