Certapet Reviews 1,013

Certapets is not a scam they answered all my questions was able to get my psd travel letter right away and when I had a question later on they responded right away

I've had a fantastic experience with Certapet! I needed my PSD letter updated due to a change of state, and Certapet made the process incredibly smooth and straightforward. Overall, I highly recommend Certapet to anyone seeking an ESA or PSD letter. They make a potentially stressful situation smooth and efficient, and I'm grateful for their service.

Easy to work with, my therapist was lovely. Happy my lovely support cat is able to be with me while travelling. My family practitioner recommended them.

Certapet has been an incredible support to get my PSD letter for my adorable Bruce ❤️ They are very professional, help simplify the process and made a big difference in my life. Thank you!

Beware of this letter churning scam that preys on the already vulnerable persons with disabilities. I would rate this company with a zero - but that was not an option hence the 1 star review. In my case Certa Pet referred Jenny Thomas of Pansy Field Counselling to assess my need for a support animal and provide a Travel Letter that would enable me to travel with my service dog. Certa Pet and Ms. Thomas were aware of the breed and weight of my service dog prior to drafting the letter. The letter contained a clause referring to a 22lb weight restriction for air travel , when I questioned why they would accept my money - (which they receive up front before any service is provided) knowing that my dog did not meet the most recent criteria for air travel , I was told that it was my problem and they don't provide refunds. So I paid 150.00 for a letter that I cannot use and they will not refund me ..... total scam !

As an 83 year old living alone, Certapet helps me with my need for companionship which gives me daily purpose since I do not get out much.

Some of the psychiatrists they use provide poor service and will blane you for lack of timely and proper correspondence. You will not receive a refund for this even if you never actually speak to any psychiatrist at all. Poor quality service with very little accountability.

We signed up with a therapist over a month ago. They responded once and then never got back to us again. We reached out for 12days. Not sure what happened but we are currently disputing the charge and going else where. Hopefully to a place that has a better response time and customer service.

CertaPet has made the difference in my life that I needed. I love my dog!! My dog Dixie has learned to help me be a better me! I have been suffering from my disability for a couple years now. When life feels like it’s not getting any better but it did! I am just so thankful to CertaPet!! I’ve made changes to my life in this past year and all thanks to CertaPet. The process from start to finish is very easy. customer service answered all my questions and prepared me for my appointment. GREAT CUSTOMER SERVICE!!!. Therapist Julie, she is easy to speak with and is so kind! Thank you Julie so much!!. I love any opportunity to refer CertaPet to ALL my friends or family in need of the right change!!

The whole process with Certapet was clear and forthright . . . and alleviated my stress about my companion wonder dog being seen as essential to my well-being.
My only concern came early on when asking a question and being written back that this would put me at the bottom of the queue. I had replied: "chuckles. okay."
Overall, they were splendid.

I emailed CertaPet and informed them I did not receive my vest or ID that I had purchased. I was told that 90 days had passed and that due to their policy. My items would not be sent to me. I needed to purchase another vest and ID if I needed to get one. I never received an email, tracking information or anything saying my items had been shipped. So buyer beware if 90 days pass and you don’t receive anything. Then then your out of luck due to there internal policy that I as a customer was never informed of.

My email has all the information that I explained on this review. If you like I can post the email.

Certapet has a thorough questionnaire for customers to fill out. Once pre-approved, you are able to set up a consultation with a licensed mental health professional as soon as the next day. I received my ESA letter within minutes after the consultation. I'm very happy with Certapet services.

I applied to renew my PSD letter one month before my prior letter expiration date ( I got a reminder email from Certapet saying it was time to renew, so I took action immediately). I noticed that the date mentioned on the new PSD letter is the evaluation date for this time instead of the original annual renewal date. My doctor mentioned that she couldn't change the date on the legal document, so I asked customer service to help me fix this problem.

First, they kept mentioning that my annual renewal date had now changed to the new date, and I am the one who would be responsible for keeping track of this on my end as this is my prescription; they cannot request nor suggest what is best for me to do, so they cannot offer any solution. After I said what made me uncomfortable was that the reminder email they sent had never said things like that to the customers. The customer service just said she would make a note to the team, which is hilarious.

Additionally, when I asked if they could help me to void the letter and I can reapply as my expiration date gets closer, the customer service said, "If you have already been approved for your letter, we will not provide a refund or cancellation as the letter has been issued and services have been rendered." They are not helping at all!

So, please renew your letter when the expiration date gets closer; if not, you'll lose days or months on your letter! You're gonna know bad things also could happen to people who take earlier actions.

I love Certapet how they fast respond and renewed my new letter . Thank you awesome service is helping taking my frenchy with me and travel and helping me with my anxiety and emotional support . Thank you again

Fantastic experience. A legitimate organization that truly cares about their customers. They are very clear on what is and isn't legal and do not just 'hand out' fake certificates to anyone that pays, only legitimate letters from a LMHC. This is the only company I trust and will ever use. The psychologists also give resources for continued counseling. Highly recommended.

Great experience with Certapet, I reached out to a friend that used this company and told me they were the best. Recently found out I have Fibromyalgia, something I have been dealing for over 20+ years. The entire process was super easy. Was approved the same day. So happy with the service I applied for a 2nd ESA letter for double support.

Absolute rock-bottom garbage.

I applied and paid for a PSA. They sent an ESA.
Customer service literally said that it was definitely my mistake, but that I could get the PSA after all. I would just have to pay again. (The supervisor told me that!)

It took an hour of waiting and frustration in dealing with this company that is clearly not set up for customer satisfaction.

Atrocious. I’m actually shocked at this garbage treatment.

EDIT: After Certapet’s meaningless reply with a non-apology for the “inconvenience”, lowering it to one star from two.

Very easy to deal with, responsive and fast.

Beyond helpful. The resources my therapist provided after our consultation (outside of my ESA letter) made all the difference. Nice to know there are trusted professionals working for this company.

CertaPet were professional, swift and so friendly throughout the entire process. Thank you for assisting us in such a wonderful way!