love the products, prints and things the site has to offer but the website is a little hard to navigate. There’s no place to favorite items or save for later and the cart on the side of the screen I f... See more
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Review summary
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Every item I look for isn’t always in stock that’s the only problem I have with this shop. Other than that the products are absolutely fantastic I love the anime collections and I will keep buying the... See more
The product quality is awesome. The reason why I gave 4 stars because the bow charm bracelet was too bulky for my liking. It is super solid but chunky.
I had to put my credit card information so many time and it didn’t go thru. Once I used Apple Pay, it got denied the first time and then I had to verify it. This is unusual because I’ve never had a tr... See more
Company details
Written by the company
Founded in 2011, we first featured custom phone cases by using Instagram photos. We have later expanded to selling accessories with different designs. Since then, CASETiFY has grown into one of the three biggest accessory brands in the world. We have collaborated with multiple brands such as Disney, Star Wars™, Harry Potter™, DHL, Blanc & Eclare, Pokémon, Vetements, and Saint Laurent for phone case collections.
Contact info
United States
- hello@casetify.com
- casetify.com
3.7
Average
157K reviews
Asks customers to review
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Adorable BT21 Cooky case ❤️💗✨
I love my custom BT21 Cooky phone case! 🥰❤️💗 I’m so happy I found out about the BT21 collab in time to purchase one 💗 this is my first phone case by Casetify ✨ The case is secure, protects my phone and the Cooky design is my dream case for a long time ❤️💕 the shipping was very fast and arrived before expected delivery date and was packaged perfectly 💗✨ Thank you so much! 🫶🏻💗
16 July 2026
It was good.
27 July 2026
The 10% off link did not work.
29 July 2026
Good product, clunky website
I’ve bought an iPhone case from Casetify before, which I loved and definitely contributed to the long life of my phone. I found the process of looking at the cases on offer to be really clunky- slow to load, the same case appearing multiple times, and no way to meaningfully filter designs by colour or feature. That really slowed down my purchase, if I wasn’t a previous customer I wouldn’t have made the purchase.
22 July 2026
i love casetify an ordered couple of…
i love casetify an ordered couple of times great quality always good delivery
29 July 2026
My phone got ran over by a car and…
My phone got ran over by a car and dropped almost 3 times a day and is still I perfect shape
29 July 2026
Unprompted review
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Had my l14 plus case less than a year…
Had my l14 plus case less than a year and had to remove it to clean my iPhone bit in the process rubber housing woul not go back on properly for $45 one would expect the protective case to last quite a bit longer. Would not recommend this product line for its Quality and price point.
29 July 2026
Unprompted review
Reply from CASETiFY
Hello there, We're sorry to know what you've experienced - and it certainly doesn't sound normal, so we appreciate the time you took to write in about it. We've tried to see if there is someone from our team assisting you, but we were unable to locate your order. Could you update this review with your Order Number so we could look into this further? We'd love to see how we can help. At the same time, we're supporting you across various platforms, including Facebook, Instagram, X, and our official website. Regards, Hermione @ CASETiFY
Too many items to choose takes forever…
Too many items to choose takes forever to make up mind
29 July 2026
Reply from CASETiFY
Hello there, Thanks so much for your recent purchase - we're happy to know that you've picked yours! However, what you've described with our website usage doesn't sound great and we appreciate the time you took to write us. We'll surely take into account your precious feedback for future improvement! If you're in doubt or concerned on anything - just let us know and we're always there to help! Regards, Hermione @ CASETiFY
Reply from CASETiFY
Hey there! Thanks so much for letting us know about the issue you've experienced, which certainly doesn't sound right! We'll shoot you an Email to address this situation and hope that we can get things sorted for you very soon. We're really grateful for how patient you've been here, and sincerely apologize for any disappointment caused. At the same time, we're supporting you across various platforms, including Facebook, Instagram, X, and our official website. Regards, Hermione @ CASETiFY
PoetryIt is extremely sturdy
PoetryIt is extremely sturdy, and the design is so colorful, beautiful, and lovely
20 June 2026
Bad Quality Over and Over.
Phone case design will either scratch off or your phone case you bought for your zflip 7 will literally break in a month of owning it for them to only offer you store credit as a "refund" but not even sell the phone case anymore. Like that doesn't help me, I just have a broken case now. Ordering a case for my laptop with the credit only because I think it it would be a waste of a "refund"... I already have a case for my laptop but its the only thing I could think to use it for.
29 July 2026
Reply from CASETiFY
Hi there, Thanks for reaching out, and we're truly sorry to hear that. We truly appreciate your feedback and we will definitely highlight this issue to the relevant team.
As always, if you have any questions or would like to share with us your feedback – we would love to hear from you! Thank you very much. Regards, Hermione @ CASETiFY
Case arrived with smudges
Case arrived with smudges and we are currently on week three after taking photos and videos waiting for the ability to return this one for a new case. According to the emails, customer service is AI.
9 July 2026
Reply from CASETiFY
Hi Jeanne,
Thanks for letting us know about your disappointment with our response times. We sincerely apologise that we're currently not able to reply as quickly as we'd always hope to - we're working extremely hard to get back to everyone ASAP!
Regards,
Hermione @ CASETiFY
You are one of a very few companies…
You are one of a very few companies selling what I wanted. Experience was similar to most websites today.
28 July 2026
delivery service is fast and reliable
delivery service is fast and reliable, nice and safe packing, however, product has quality issue, it's due to lower cost material used, I will look for other brands.
19 June 2026
Right after the purchase my credit card…
Right after the purchase my credit card info was stolen.
23 July 2026
Reply from CASETiFY
Hey there! Thanks so much for letting us know about the issue you've experienced, which certainly doesn't sound right! We'll shoot you an Email to address this situation and hope that we can get things sorted for you very soon. We're really grateful for how patient you've been here, and sincerely apologize for any disappointment caused. At the same time, we're supporting you across various platforms, including Facebook, Instagram, X, and our official website. Regards, Hermione @ CASETiFY
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