I've ordered a few customised phone cases from Casetify over the years. Usually these are customised photos. My only real issue now is that I don't seem to have as much control over the placement of t... See more
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I had to put my credit card information so many time and it didn’t go thru. Once I used Apple Pay, it got denied the first time and then I had to verify it. This is unusual because I’ve never had a tr... See more
I found the theme I was looking for but it was somewhat disorganized. More genre selections would have made it easier and less time consuming
I got kinda nervous about the verification process because of the quality of the logo used for my bank and my card. Maybe trying finding the actual vector file to make this feel more legit rather than... See more
Company details
Written by the company
Founded in 2011, we first featured custom phone cases by using Instagram photos. We have later expanded to selling accessories with different designs. Since then, CASETiFY has grown into one of the three biggest accessory brands in the world. We have collaborated with multiple brands such as Disney, Star Wars™, Harry Potter™, DHL, Blanc & Eclare, Pokémon, Vetements, and Saint Laurent for phone case collections.
Contact info
United States
- hello@casetify.com
- casetify.com
3.7
Average
157K reviews
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Great product and fun designs
28 June 2026
Honestly love their cases
Honestly love their cases. They truly protect as I can vouch for this! I drop my phone at least 10 times a day. From pretty high up as I’m 5’8”. Screen has never shattered or even cracked with their case on!
10 November 2025
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
0/5 Stars
0/5 Stars – Shocking customer service, baseless accusations, and legal threats!
My first-ever experience shopping with CASETIFY has been an absolute nightmare. I ordered an iPhone 17 Pro Max Ripple Case in Primrose Pink directly from their official website (Order #32473458), but the item arrived completely torn and damaged. I immediately provided clear photographic evidence of the defect. Initially, their support team acknowledged the damage and even agreed to send a replacement. However, because I was moving and currently abroad, I explained that I could not receive a physical replacement at my old address and requested a refund instead. The moment I asked for a refund, their tune completely changed. They started dragging the process out with endless automated replies, demanding impossible extra videos of an item I had already discarded during my house move. Things escalated to an unbelievable level when their Customer Experience Manager, Haylie, stepped in and bluntly stated that the photo I provided showed a "counterfeit product" that was "not an authentic CASETIFY product," going as far as to explicitly threaten me with legal action for making a legitimate warranty claim. It is disgraceful that a major company would sell a defective product, refuse a fair refund, and then look at their own official order confirmation and claim the photo is a counterfeit item just to dodge their responsibilities. I am publishing this review knowing full well they will probably email me with more threats or intimidation tactics, but future customers deserve to know the truth about how terribly they treat people. Avoid CASETIFY at all costs!
3 August 2026
Unprompted review
Reply from CASETiFY
Hi there, Thanks for reaching out, and we're truly sorry to hear that. We can see that our teammate will be in touch via Email. Hopefully, we'll be able to get this sorted for you as soon as we can. Kindly get back to us in Email and we will surely follow up! At the same time, we're supporting you across various platforms, including Facebook, Instagram, X, and our official website. Thank you very much. Regards, Brooke @ CASETiFY
I have bought many phone cases from…
I have bought many phone cases from you. They are such great quality.
24 June 2026
All is excellent
20 June 2026
Good Quality
24 June 2026
Sent the wrong product
Sent the wrong product. They want me to pay to ship it back to get the correct product. They have a 100 percent satisfaction guarantee they dont honor. You cant speak to anyone, you only can email. Takes days to get a reply and its just scripted garbage. I am their highest level customer Ive been loyal that long and its been the worst experience. Will never return.
26 June 2026
Reply from CASETiFY
Hi Apryl, Thanks for reaching out, and we're truly sorry to hear that. We can see that our teammate Maisy has been in touch via Email. Hopefully, we'll be able to get this sorted for you as soon as we can. Kindly get back to us in Email and we will surely follow up! At the same time, we're supporting you across various platforms, including Facebook, Instagram, X, and our official website. Thank you very much. Regards, Brooke @ CASETiFY
How stupid that the BMW M3 Classic Logo…
How stupid that the BMW M3 Classic Logo Wireless Car Charger isn’t compatible with a 2024 BMW M3.
Edit: I didn’t receive an email.
22 July 2026
Reply from CASETiFY
Hi there, Thanks for reaching out, and we're truly sorry to hear that. We can see that our teammate has been in touch via Email and awaiting your response. Hopefully, we'll be able to get this sorted for you as soon as we can. Kindly get back to us in Email and we will surely follow up! At the same time, we're supporting you across various platforms, including Facebook, Instagram, X, and our official website. Thank you very much. Regards, Brooke @ CASETiFY
The case was on sale
The case was on sale, I love the cases and I was able to perfectly hit the free shipping mark with what I wanted. I just wish they had more options than just black in the case I wanted, but I do have a slightly older phone so I understand.
4 August 2026
Decal fell off
I bought the Peanuts Country Club Airpods Case, it was on the pricey side, but I thought it was worth it. Overall, the case does an average job with protecting the actual device. However, after a week, the decals on the logo of Peanuts started to peel off. Now, all I have left is part of snoopy and the C in country club. I'm pissed. You shouldn't buy the peanuts collection. I'm very sad that i wasted money on this product that wasn't good and only lasted about a week until the decal began to peel. To be clear, I didn't overuse it, leave it the sun, or peel it. It just started peeling >:(
22 July 2026
Unprompted review
Reply from CASETiFY
Hello Logan, We're sorry to know what you've experienced - and it certainly doesn't sound normal, so we appreciate the time you took to write in about it. We've tried to see if there is someone from our team assisting you, but we were unable to locate your order. Could you update this review with your Order Number so we could look into this further? We'd love to see how we can help. At the same time, we're supporting you across various platforms, including Facebook, Instagram, X, and our official website. Regards, Brooke @ CASETiFY
good design
5 August 2026
Multiple PayPal Failed Attempts
The ordering process was unnecessary difficult. I tried multiple time on my phone and laptop to checkout using PayPal however I was unsuccessful. I don’t like inputing my card information to website due to security risks. I had to look back at my old purchase to see that I paid with apply pay last time. So after many failed PayPal attempts I was finally able to successfully checkout with Apple Pay.
4 August 2026
Reply from CASETiFY
Hi there! Thanks so much for reaching out to us, and we're sorry to hear about your experience with our Ordering System. If you are placing your order by APP/mobile phone/tablet - try to do it again with a computer instead! Usually the problem can be fixed sometimes when our customers switch to the computer to place their orders due to the phone/tablet internal security settings. We’ve had a look at our system, and we are able to accept payments from other customers, thus our systems are functioning well. Regards, Brooke @ CASETiFY
I really like the design of this case
I really like the design of this case, and the built-in kickstand is a great idea. Unfortunately, the case is just too bulky. It barely fits in my pocket and makes my phone feel much thicker than it needs to. The kickstand works well, but the extra bulk outweighs the convenience for me. Overall, it looks great, but I wouldn’t recommend it if you prefer a slimmer case.
27 June 2026
Reply from CASETiFY
Hi Tom,
Thank you for your feedback.
We truly appreciate your feedback and we will definitely highlight this issue to the relevant team.
As always, if you have any questions or would like to share with us your feedback – we would love to hear from you!
Thank you very much and have a nice day!
Regards,
Brooke@CASETiFY
Very good and solid
4 August 2026
The product was defective, no help from customer service
The product was defective. Customer service has done nothing and is now ignoring my emails
26 June 2026
Reply from CASETiFY
Hi Paul, Thanks for reaching out, and we're truly sorry to hear that. We can see that our teammate has been in touch via Email Hopefully, we'll be able to get this sorted for you as soon as we can. Kindly get back to us in Email and we will surely follow up! At the same time, we're supporting you across various platforms, including Facebook, Instagram, X, and our official website. Thank you very much. Regards, Brooke @ CASETiFY
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