Carcashpoint Reviews 2,948

TrustScore 4.5 out of 5

4.3

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Review summary

Created with AI, based on recent reviews

Evaluating 52 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their helpfulness, professionalism, and positive attitude, making interactions pleasant and efficient. The service provided is frequently highlighted as excellent, with many people appreciating the quick and transparent process, especially regarding payment transfers. Reviewers also commend the exceptional customer service, noting the team's understanding and willingness to assist throughout the entire process. However, some people were dissatisfied with the customer service, mentioning rude interactions and a lack of helpfulness when issues arose. A few other people also felt that the payment structure was unclear, leading to situations where they ended up paying back more than the initial borrowed amount.

What people talk about most

Staff

Clients share positive opinions on staff, with many reviewers highlighting the helpfulness and... See more

Service

Consumers find service to be positive, highlighting its quickness, efficiency, and helpfulness. Many... See more

Customer service

Reviewers mention positive feedback about customer service. Many customers praise the helpfulness and... See more

Payment

Customers consistently note positive experiences with payment. Many reviewers highlight the speed and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Had an absolutely fantastic experience with this company. when I needed to raise some money to get my car back that was being held with another company they went above and beyond in order to secure t... See more

Rated 5 out of 5 stars

Paul booth was amazing and so was Carl Dixon . They both were very quick and efficient got my money in under 24 hours literally the same day - everything was fantastic - came to see the car very quick... See more

Rated 5 out of 5 stars

Every step of the way, they were so helpful and 100% transparent. Hollie, my accounts manager, took it upon herself to ensure at any given time, she would explain or assist in every way possible. With... See more

Rated 5 out of 5 stars

Great company. Speedy decisions. Work quickly to ensure you get your car. Very professional, especially Paul. Paperwork side quick and easy too. Money transferred quickly. All smooth and efficient. Gr... See more


Company details

  1. Car Finance and Loan Company
  2. Non-Bank Financial Service

Information provided by various external sources

Car Cash Point is authorised and regulated by the Financial Conduct Authority for the conduct of consumer credit and a proud member of the Consumer Credit Trade Association and therefore is fully compliant with its 'Code of Practice'. We are committed to ethical and responsible lending and to providing the highest levels of professional customer service. We are also the proud winners of the Best Customer Focus awards at the UK Best Business Awards.

Car Cash Point - Instant loans for car owners

Written by the company

The UK's favourite logbook lender

Contact info

4.3

Excellent

TrustScore 4.5 out of 5

3K reviews

5-star
4-star
3-star
2-star
1-star

Replied to 11% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 3 out of 5 stars

Very efficient this is the first time…

Very efficient this is the first time I’m using car point, everything went very smoothly no hiccups, everything everything they said they would do. I have done with very efficiency. Will recommend anyone who needs a logbook loan.

29 August 2023
Unprompted review
Rated 5 out of 5 stars

Just started s new job after being on…

Just started a new job after being on long term benefits. I was rejected by many other car/loan providers. Carcashpoint, listened to me, discussed everything, gave good advice, I cannot that Hollie enough. Highly recommend.

14 August 2023
Unprompted review
Rated 1 out of 5 stars

CCP won’t reply to the financial…

CCP won’t reply to the financial ombudsman service on the grounds of irresponsible lending. 4 previous customers still awaiting response. (Very common theme with this company)

A case is currently being built by previous ‘customers’ to take CCP to court and have them sued for fraud.

Theirs is overwhelming evidence against this company and I advice you to stay clear.

** CCP are now flagging negative reviews as illegal/illicit, check out their google reveries or Facebook comments for honest non paid reviews of this company, I have submitted the legal docs to trust pilot in the hope I can keep my review up and save other for falling into this scam ***

** Response to CARCASHPOINT**

If the review carried no weight or truth then why did Trustpilot reinstate my review? Oh that would be because you report it twice for defamation and all I had to do was provide evidence.

You’re a joke of a company and won’t be operating for much longer.

1 August 2023
Unprompted review
Carcashpoint logo

Reply from Carcashpoint

Dear Reviewer
Thank you for your entertaining review.
I am can confirm that all the claims made in this review are totally untrue and therefore do not deserve a serious response. Fortunately, readers are able to read our 96% positive Trustpilot reviews (over 2800) and make their own mind up.
Please let us know if you require any further assistance.
Thank you
Car Cash Point Customer Service

Rated 5 out of 5 stars

I dealt with this company twice now and…

I dealt with this company twice now and found them to be very helpful and transparent about their business practices.
Yes the interest rate is high but they encourage you to settle the loan early to reduce the interest as much as possible.
If you have no other means of obtaining credit I would definitely recommend this company just make sure that your affordability is accurate.

14 August 2023
Unprompted review
Rated 5 out of 5 stars

I used Car Cash Point for a short term…

I used Car Cash Point for a short term fix and I would recommend them. They won’t lend you the money if it would cause you financial difficulties and are really clear about the costs etc. Hollie was really helpful when I had questions about the early settlement of my loan.

4 August 2023
Unprompted review
Rated 5 out of 5 stars

Great service

30 July 2023
Unprompted review
Carcashpoint logo

Reply from Carcashpoint

Dear Consumer
Thank you for taking the time to leave us a positive review. It would be extremely helpful if could provide some detail as. We like to review account experiences to see how we can improve the customer journey.
Thank You
Car Cash Point

Rated 1 out of 5 stars

AVOID,AVOID AVOID

AVOID,AVOID AVOID. Zero star. Rude and arrogant. This is a group of hustling individuals. If it doest work shut down. Stop shouting at customers and running them down. Comple joke and waste of time!!. Bought the car cash last year March. Stop lying. I told the guy I won't continue because he is rude, listen to the tapes!!

25 July 2023
Unprompted review
Carcashpoint logo

Reply from Carcashpoint

Dear Mr Hlangwani
We are sorry you were not happy with the service you received. However we have reviewed the details you provided and can confirm that your application was declined because your vehicle already had existing finance. Car Cash Point does not lend on vehicles that are subject to an existing finance agreement, this is the case with all responsible lenders.
We also believe that this is exactly the opposite of what a 'hustler' would do.
Please do let us know if you require any further assistance.
Thank You
Car Cash Point

Rated 5 out of 5 stars

Everything went very well

Everything went very well, a quick decision on the loan, great contact with the client, the representative explained all the conditions at the meeting. I recommend

23 June 2023
Unprompted review
Rated 1 out of 5 stars

Absolute rip off been asking for a…

Absolute rip off been asking for a settlement for a £2000 loan I took out I’ve paid over £2100 back so far and they sent me a settlement fee of £1900 absolute jokes never again! Having people’s pants down left right and centre

19 July 2023
Unprompted review

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