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Carcashpoint Reviews 2,948

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TrustScore 4.5 out of 5

4.3

Car Finance and Loan Company
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Review summary

Created with AI, based on recent reviews

Evaluating 51 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently highlight the staff's helpfulness and positive attitude, making interactions pleasant and productive. The customer service is consistently described as exceptional, with many people appreciating the personalized and understanding approach. The service provided is often noted for its efficiency and ease, with consumers particularly impressed by quick response times and smooth processes, especially regarding payments. However, some customers also mentioned occasional issues with customer service, describing experiences with unhelpful or rude interactions. A few other people also felt that the repayment structure was unclear, leading to confusion about the total amount owed.

What people talk about most

Staff

Clients share positive opinions on staff, frequently highlighting their helpfulness and understanding. Many... See more

Customer service

Customers consistently note positive experiences with customer service, highlighting the helpfulness and... See more

Service

People report positive experiences with service. Customers consistently praise the staff as kind,... See more

Payment

Reviewers mention positive feedback about payment. Customers appreciate the quick and efficient money... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Had an absolutely fantastic experience with this company. when I needed to raise some money to get my car back that was being held with another company they went above and beyond in order to secure t... See more

Rated 5 out of 5 stars

Paul booth was amazing and so was Carl Dixon . They both were very quick and efficient got my money in under 24 hours literally the same day - everything was fantastic - came to see the car very quick... See more

Rated 5 out of 5 stars

Every step of the way, they were so helpful and 100% transparent. Hollie, my accounts manager, took it upon herself to ensure at any given time, she would explain or assist in every way possible. With... See more

Rated 5 out of 5 stars

Great company. Speedy decisions. Work quickly to ensure you get your car. Very professional, especially Paul. Paperwork side quick and easy too. Money transferred quickly. All smooth and efficient. Gr... See more

Company details

  1. Car Finance and Loan Company
  2. Non-Bank Financial Service

Information provided by various external sources

Car Cash Point is authorised and regulated by the Financial Conduct Authority for the conduct of consumer credit and a proud member of the Consumer Credit Trade Association and therefore is fully compliant with its 'Code of Practice'. We are committed to ethical and responsible lending and to providing the highest levels of professional customer service. We are also the proud winners of the Best Customer Focus awards at the UK Best Business Awards.

Car Cash Point - Instant loans for car owners

Written by the company

The UK's favourite logbook lender

Contact info

4.3

Excellent

TrustScore 4.5 out of 5

3K reviews

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Replied to 11% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

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Rated 5 out of 5 stars

Hassle-free and great customer service.

Very pleasant company to deal with, great customer service from the team - particularly Elz - and hassle-free process. Many of the less favourable reviews appeared to be from those people who failed to pay so that didn't put me off. Highly recommended!

2 December 2021
Unprompted review
Rated 5 out of 5 stars

Great service

Great service. Professional, polite and always available when needed. Highly recommended.

2 December 2021
Unprompted review
Rated 5 out of 5 stars

Service was smooth

Service was smooth, Elena was very attentive and provided me with the information I needed. Will definitely be using this company again.

1 December 2021
Unprompted review
Rated 5 out of 5 stars

I Genuinely did not expect this level…

I Genuinely did not expect this level of service from a loan company, the customer care side especially from Elena she genuinely cared and done everything to reassure me after an accident at work left me with no income, I was worried I would loose my car as the result of this but Elena assured me everything would be ok and what ever the situation she would work with me, Just that phone call made me feel a lot more at ease and sometimes saying thank you just doesn’t seem enough.
Elena is a Credit to Car Cash Point

Thank You……………. again 😁

1 December 2021
Unprompted review
Rated 5 out of 5 stars

I recently enquired regarding a loan…

I recently enquired regarding a loan and was a bit sceptical as I’ve never had to get a loan before. The lady, Elenenor I believe was extremely helpful and efficient and would highly recommend this firm.

1 December 2021
Unprompted review

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