CACTi PCs Reviews 361

the son is over the moon with his new computer from CACTi PCs, great all round experience with this company, ordered two by mistake and they refunded one right away, as soon as i told them about my stupidity, would 100% use this company again 👍🏻👍🏻👍🏻👍🏻👍🏻

Absolutely great customer service, had my pc build and delivered in 4 days!

Amazing pc, did have some trouble through delivery but the support were top notch. Definitely would recommend this company to others and for me to upgrade in the future!!!

Amazing company!

If you’re looking for a pre built pc from a company that will go the extra mile for their customers and put a lot of effort into their builds then look no further. Unreal pc and unreal customer support. Couldn’t have had a better experience!

Thank you guys so much for the help and the pc is amazing!

Perfect pc build and unbelievable value! Delivered quickly and securely with minimal set up required. Quick to respond to questions after delivery to ensure everything was up and running smoothly.

Didn’t say in the description of the pc wether it came with a WiFi adaptor or not wich it didn’t and has no Bluetooth setting therefore everything has to be wired or usb so more money spent on WiFi adaptors and new accessories so I could use my keyboard mouse and headset

Absolute 10/10 very assuring pc turned on very fast first time no issues.

Great service from Cacti PCs! First time buyer but would happily buy again. I did have a minor issue but that was quickly resolved.

Great pcs
Great communication when needed 👌
I brought two pcs during black Friday for Christmas it was fast delivery well packaged when dpd failed to deliver one cacti communication was great and everything was fine it was just dpd that missed one of the pcs and I didn't need to worry 🙃

When I was researching pcs I was actually going to get them from a well known pc site but last minute i put both pc specs into google and it told me cacti pc was actually better for the long run which is why I went with cacti which im happy with as hopefully I don't need to contact them soon but if I did I think I would get a better customer service long run

Thank you merry Christmas 🎅

Quick delivery, great pricing and clean looking build!

Apart from the peripherals coming via DPD coming one day later, very easy service and a great rig.

Amazing packaging and customer service. They upgraded my RAM because there was a delay with the delivery plus they were answering all of my questions through e-mail. Professional company, would recommend.

Brilliant from start to finish. Good, honest advice given when choosing what I needed. Quick responses via phone and email, fast delivery. Would highly recommend.

I bought two pcs from cacti within about a week unfortunately this one arrived broken but they fixed it for me fitted a new motherboard all good now thanks they have some lovely builds for reasonable prices especially in the current market

Excellent service and communication, beautifully built system at a good price

Bought a PC from these guys in the Black Friday / Cyber Monday sale - not used them before and reviews online suggested they were good so pulled the trigger on a nice new gaming PC. Unfortunately I had a few issues which means I cant give them 5*, but a strong 4*s instead. First one being that they got too many orders in at that period, so the PC build was going to be delayed. Fair play though, they told me immediately... well... the day after the purchase (was also compounded by staff sickness / shortages) and the PC arrived a couple of days after the original time which I was fine with. Then we had a slightly bigger problem... they'd put the wrong motherboard in it. One that didnt have Bluetooth or Wifi (but apparently a better one?!) so I had to run a long LAN cable out of it into the router in my front room. Not ideal - contacted them and they were extremely quick to reply and diagnose the "wrong motherboard" issue and offered that i buy a NIC locally or they would send me one. I picked the latter as I have an extremely busy job at the moment and cannot get to the shops as much as id like. I had to chase them as to when the NIC was coming in the post as it hadnt arrived when they said it would - again still down to delays from Black Friday / Cyber Monday apparently. So we got there in the end, and their comms are really good - BUT - if it had been right in the first place then I wouldnt have had to get in touch a number of times to fix the problems I encountered. I would use them again, but maybe not on that weekend :-)

I'd been looking for a while for a decent price on a 5080 gaming pc with an x870 motherboard and a Ryzen 7 9800x3d. Finally found one on cacti pc's that looked great value and high spec. It was a next day pc so came the following day...was the wrong pc case and a cheap B650 motherboard. I called and spoke to James who I showed the spec to online and explained that's not what I got. James apologised and said the spec wasn't correct on the website but offered to build the spec as was listed on the website and send it by the weekend which was great. Sent it back with DPD (nightmare) took DPD a week to collect it as the drivers phone wouldn't scan the label so they just kept leaving it, I had to chase this myself and physically be there when they scanned it from my phone instead (I called cacti twice to see if they knew why it hadn't been picked up they just said it will get picked up eventually, good job I chased it or it wouldn't) pc arrives back with them I ask if they knew when the replacement would be sent, was told we're very busy we will get it to you as soon as possible. A week goes by, no news so I call and speak to James again who goes through the spec again and says I'll get it by the weekend. Was delivered on the Saturday. Again can straight away see the motherboard isn't the promised MSI Tomahawk x870 WiFi 7 it's an Asus prime x870p (no WiFi) cheaper not as good motherboard in general, power supply isn't the Corsair rm1200 x shift it's a montech century 2, RAM isn't the 6400mhz it was supposed to be it's 6000mhz, finally the extra SSD I purchased the team 4tb mp44 but it's acer SSD FA200 4tb. I messaged in the chat about the components, was told the motherboard is the same chip set but without WiFi so they will send a WiFi adapter free of charge (it's arrived and only a WiFi 6) the power supply is similar and stable in system, the ram they could change if I send it back and they will send replacement once they get it back but what I have is CL30 and they will only send CL36 (higher latency). The extra SSD I've only just discovered is different so haven't mentioned that yet. I feel like I'm just going to have to lump it as I don't want to send it back again as it was so much hassle and I don't want to get into sending parts back and forth anymore. The pc runs well so far don't get me wrong, and it was good of cacti pc's to build it with the website mistake it's just not what it was supposed to be or that was promised. Communication hasn't been great either, I know they are busy but I had to chase everything as i wasnt getting any updates of what was happening. Just felt the experience hasn't been great for something I've been looking forward to buying for ages. This review isn't a negative on the pc's they build as I said the pc is great quality, really nice looking, well put together, seems to run well etc just not the best experience for me

After doing many hours of research and comparisons, a friend of mine sent over a PC build on Cacti PC’s.

At first glance, the build was great, the delivery time was almost too good to be true (order today, get it tomorrow) and the price was amazing.

I couldn’t miss out on this deal, so bought the PC.

Less than 24 hours later, and it arrived. The protective packaging was amazing. Although it took me a long time to unpack, the protection given to my package was very good. There was so risk at all of any damage.

After unboxing, I set it up and turned it on, only to see that I wasn’t getting any picture signal. I messaged the team on WhatsApp and within minutes, received a call from the Owner who guided me on some troubleshooting. I was assured that if this didn’t work, they’d send out another one and take mine in. After completing the troubleshooting, everything worked!

I highly recommend CACTi PC’s, not just for their excellent pricing, but their customer service is unrivalled. Next day delivery is also so good for a product of this nature.

Big thanks to Jamie and the entire team 👌🏻

I highly recommend CACTi PCs, especially for their excellent pre-sales support and the value of the system I purchased.

The entire process with Alfie was exceptional. I had many questions and a specific situation (upgrading and giving my old PC to my daughter), and Alfie was patient, knowledgeable, and incredibly responsive, even answering detailed questions on a Sunday. This level of personal, helpful customer service is what really sets them apart.

The part-exchange option was a big bonus, and while the valuation of £97 for my old items wasn't huge, it was a fair price for the convenience of trading in old and very old equipment (including an all-in-one PC and two old laptops) toward my new system. The process for sorting the trade-in was clearly explained.

I ended up purchasing the Gaming PC RTX 5060TI Ryzen 5 5500 1tb NVMe SSD which is running brilliantly and is a fantastic system for the price.

On the positive side, I was extremely impressed by the speed of delivery—especially considering I ordered over the Black Friday weekend! The team also used phone calls to communicate necessary case changes, which was excellent and helped make the order arrive sooner.

My only point of constructive feedback is concerning the software: the PC was meant to have Windows 11 pre-installed, but receiving the activation code took about a week. This process should ideally be instantaneous or at least much quicker, as it was frustrating waiting that long for a code that should have already been tied to the system.

Overall, the support, the system quality, and the value for money are excellent. The minor administrative issue with the code was the only frustration, and the personal service from Alfie and the team was a big factor in my decision.

Thank you, CACTi PCs!