CACTi PCs Reviews 361

TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Considering 286 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the company for its excellent products, often highlighting the competitive pricing and high quality of the PC builds. Many consumers appreciate the top-tier service, noting the helpfulness and knowledge of the staff, especially through live chat and after-sales support. The customer service is frequently described as outstanding, with people feeling well-supported throughout their purchase journey. However, some customers experienced minor issues, such as a PC arriving with a different case than advertised or a component like RAM or a graphics card not working as expected. In a few instances, there were reports of superficial damage upon arrival or a PC suddenly stopping after a short period of use. Despite these occasional setbacks, reviewers generally found the company responsive and effective in resolving these issues.

What people talk about most

Product

People report positive experiences with product. Customers are highly satisfied with the build quality,... See more

Service

Clients share positive opinions on service, highlighting professionalism and efficiency. Many reviewers... See more

Customer service

Reviewers mention positive feedback about customer service, highlighting its amazing quality, helpfulness,... See more

Staff

Customers consistently note positive experiences with staff. Reviewers frequently praise the team's... See more

Price

Customers consistently express satisfaction with the pricing, often describing it as competitive and a great... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Really well priced gaming PC compared to a lot of other companies. Fast delivery and well packaged. Out of the box just plug in to the mains and a screen and it's good to go, no lengthy set up... See more

Rated 5 out of 5 stars

Absolutely beautiful. Everything ran smoothly, PC looks clean, and the packaging was pretty much perfect, even foam inside the case itself for protection. All the specs were exactly as listed. I... See more

Rated 5 out of 5 stars

Top tier service. The price was very competitive. There aren’t many companies out there that will deliver a pc custom built like this. With upgraded motherboards. James was and has been superb in both... See more

Rated 5 out of 5 stars

Prior from purchasing the desktop, they guys at their chat support(website) was very helpful in answering all my queries. They also helped me on after sales after i needed help with the windows ke... See more


Company details

  1. Computer Accessories Store

Written by the company

CACTi Gaming PCs - Affordable Gaming PCs that don’t compromise on performance. Looking to part ex your system towards a machine? We accept PCs, consoles, TVs, monitors and more. Go to www.cactipcs.com to find out more.


Contact info

4.9

Excellent

TrustScore 5 out of 5

361 reviews

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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 50% of negative reviews

Typically replies within 24 hours

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Rated 5 out of 5 stars

Great entry level gaming PC

Had a really good experience buying from Cacti PCs. I was looking for a relatively entry level system, but they still answered a number of questions helpfully through the process, which gave me confidence I was buying the right system. The spec of the machine I bought was excellent relative to the price point. Delivery was also relatively prompt and I was kept informed of a short delay, and the machine works fine out of the box. Very happy, and would definitely recommend

6 March 2026
Rated 3 out of 5 stars

Faulty GPU

Liked: delivery was fast, quick reply to emails

Not liked: the GPU (latest RTX) in the ordered machine was not working. After returning and asking for refund still had to remind them to process it 1 week after the return -- I would expect this to be automatic.

9 March 2026
Rated 5 out of 5 stars

Great service 100% recommend

Great service 100% recommend! ordered my dream pc I’ve been saving for a while and although we had a slight delay in dispatch due to high volume of current orders the staff have been pretty brilliant at dealing with it. Fast response times, great customer service. Got a nice little upgrade as an apology for the slight delay and now it’s all setup it was worth the wait. If you’re wanting a clean professional build definitely go with these guys. Thanks again Cacti PC’s.

25 March 2026
Unprompted review
Rated 5 out of 5 stars

Amazing PC

Amazing PC, we are three months in now it’s the 22/03/26 and no issues at all, everything is running smoothly. Cost was a lot cheaper than some I’d say I saved around 300-400 on some other builds I’ve seen. Any questions before or after purchase, answered quickly, even if it’s basic ones for someone like me, so don’t be afraid to ask!!! 5* service

29 December 2025
Rated 5 out of 5 stars

Customer Service is top notch

Customer Service is top notch.

Windows 11 did a windows thing after the latest update and deactivated. Messaged the team and they replied and sorted the issue in 20 minutes.

Couldn’t fault it.

19 March 2026
Unprompted review
Rated 5 out of 5 stars

Overall great purchase!

There next day delivery was on time and was not delayed unlike other sites I have used before! The pc is amazing and runs really and was at an incredible price considering the components included, it was cheaper then all the sites that I had researched before. Really happy with the purchase and definitely recommend!

11 March 2026
Rated 5 out of 5 stars

Thanks for the help and support.

Knowing not much about PC's I naturally moved towards pre builts. Process was easy and performance was laid out in a simplistic manor. When having question I got a response in little to no time.

2 March 2026
Rated 5 out of 5 stars

Everything pretty much looked brand new!

Absolutely beautiful. Everything ran smoothly, PC looks clean, and the packaging was pretty much perfect, even foam inside the case itself for protection. All the specs were exactly as listed.

I ordered a refurbished PC expecting some signs of wear or corrosion, but honestly there was pretty much none. On top of that, I basically got a free RTX 3050, which I really appreciate. I was really expecting no GPU since it wasn’t included in the specs, but hey, I’m not complaining!

Amazing experience overall, I feel like I scammed them honestly😂

23 February 2026
Rated 5 out of 5 stars

RTX 5060, 32GB OF RAM. Amazing.

At first order the RAM was the wrong amount. James swapped it out for extra ram free of charge upgrading me to 32gb of RAM.

He spoke to me multiple times over video call explaining how to reseat a GPU and the PC is just flying through benchmarks.

Really grateful.

12 February 2026
Rated 5 out of 5 stars

Found Cacti via a Facebook ad as I had…

Found Cacti via a Facebook ad as I had been searching every reputable PC builder in the UK so naturally I was being spammed with ads for pcs from every seller. Their price for my PC was so competitive I was genuinely skeptical if it was even legit. Ordered a 7800x3d with a 5070 and 32gb 6000mhz for £1770, everywhere else was asking 2k+ at an absolute minimum. When it arrived it is actually 6400mhz and the 5070 I was given is a more premium version. Pc build quality is better than I've had a pc specialist in the past. RBG on all the fans, case, AIO and ram all synced up and app already installed with different customisation settings so you can decide how it looks. Ordered it Tuesday night and arrived Thursday afternoon. After I ordered it I had some questions about the motherboard etc as wasn't super clear on website but they sent me pics of the model etc so I knew what was coming. Will buy from again in future

25 February 2026
Unprompted review

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