Your staff are amazing and very helpful, especially the lady called Emma who helped us register for Buzz. She was very friendly and told us all about buzz and where everything is. The only thing I w... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Light entertainment. Great prizes. Staff very helpful. New member here, had no issues at all. Will definitely return.
Company replied
Money quite good, staff are really polite and helpful customer are really friendly and it's a lovely place to have a evening out with friends.
Company replied
Spend alot of money on attending tooting it so cold spoke to staff even phone head office. I enjoy coming out to meet people but sitting in cold all evening I rather stay at home.
Company replied
Company details
Written by the company
Buzz Bingo is Britain’s biggest bingo club. Come join us, everyone’s welcome! We bring people together for fun and games on our multi-award-winning website, in our 84 spacious clubs, and as part of our massive community of playful, talkative, diverse, welcoming, all-round-wonderful Buzz Bingo members. We love big fun, big laughs, and big prizes - Buzz players win amazing cash on bingo and slots every day! Catch you in our clubs and at buzzbingo.com soon!
Contact info
50 Mitcham Road, SW17 9NA, London, United Kingdom
- 2086725717
3.7
Average
32 reviews
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Scammers
Complete scam paid £75 for Xmas eve and then they changed all the games to link games, so had no chance of winning everyone in bingo hall was upset.
Won't be coming back.
24 December 2025
Unprompted review
Reply from Buzz Bingo - Tooting
Hi there Jon,
Thank you for leaving us a review.
Good or bad, we always use these to try to improve our services that we provide.
I am sorry to hear about your experience when visiting our Tooting club.
Whilst there can be a number of factors that can influence the games and prize money in club such as weather and admissions I will certainly pass this over to the relevant people for this to be reviewed.
I do hope you will reconsider visiting us soon and any future visits are nothing but enjoyable.
Kind regards,
Tia
Customer Reviews Team
Misleading new members offer
Misleading new members offer
£10 new member offer I was aware early and later books were extra Cost alongside the paper books bundle but how did it work out £17 when early and lates are £1.50 each?
Clearly not £10 offer for new members
27 October 2025
Unprompted review
Reply from Buzz Bingo - Tooting
Hi there Nicola,
I hope you are well.
Thank you for taking the time to leave a review.
I am sorry to hear your experience in our Tooting club did not meet your expectations.
We would welcome the opportunity to look into this further and hopefully be able to clarify where the additional cost incurred. Please feel free to reach out to our Customer Services team via the 'Contact Us' page on our website where we will be able to advise further.
I will also raise this internally to our club for review to ensure continual improvement in the service provided to our loyal customers.
Kind Regards,
Tia
Customer Reviews Team
The personal touch
The personal touch, as I @ AMpARTIALLY SIGHTED IT WAS NO TROUBLE FOR THE STAFF TO HELP ME SET UP MY BET MACHINE
3 October 2025
Unprompted review
Reply from Buzz Bingo - Tooting
Hello Mrs Cummings,
Thank you so much for your wonderful review!
We're thrilled to hear that our staff was able to assist you with setting up your touchpad machine.
Providing a personal touch and ensuring all our guests feel comfortable and supported is very important to us.
We look forward to welcoming you back to Buzz Bingo and The Slots Room Tooting soon for more enjoyable experiences.
Best regards,
Mark
Customer Review Team
One person winning too much time for…
One person winning too much time for the same night while others don't get aline.
Some staff at the till dont know how to talk to customers .talking from experience.
People that just come to the club winning the biggest pots while older customers can't stop a small pot .
20 August 2025
Unprompted review
Reply from Buzz Bingo - Tooting
Hi there Cecile,
Thank you for sharing your feedback with us.
We understand your concerns about the distribution of winnings and the experience with our staff. We strive to ensure a fair and enjoyable experience for all our customers, and your comments are valuable in helping us improve.
We understand your concerns about the game outcomes and the pricing of our services. We do operate with a Random Number Generator as required to, this is to ensure the outcomes of our games are fair for all customers. With gambling, it is always nice to have a win, but unfortunately there is no guarantee that you will win.
We will give feedback on the issues you've mentioned to the team and work on enhancing our customer service.
We appreciate your input and hope to provide a better experience on your next visit.
Kind regards,
Mark
Customer Reviews Team
ATooting Buzz Bingolways Made To Feel Welcome
Always Made To Feel Welcome, Great Staff & Good Money To Be Won.
21 August 2025
Unprompted review
Reply from Buzz Bingo - Tooting
Hello Julia,
Thank you so much for your wonderful review!
We're thrilled to hear that you always feel welcome at Buzz Bingo and The Slots Room Tooting.
Our team works hard to create a friendly and enjoyable atmosphere, and it's great to know that you appreciate their efforts.
We're also glad you find the games exciting with good chances to win.
We look forward to welcoming you back soon for more fun and excitement!
Kind regards,
Mark
Customer Reviews Team
A little expensive for the prize money they pay out
Staff pleasant enough
18 August 2025
Unprompted review
Reply from Buzz Bingo - Tooting
Hello Dunlavey,
Thank you for taking the time to share your feedback with us.
We're glad to hear that you found our staff pleasant.
We appreciate your comments regarding the prize money and will take them into consideration as we strive to improve our offerings.
Your feedback is valuable to us, and we hope to welcome you back soon for another enjoyable experience at Buzz Bingo and The Slots Room Tooting.
Kind regards,
Mark
Customer Reviews Team
Money quite good
Money quite good, staff are really polite and helpful customer are really friendly and it's a lovely place to have a evening out with friends.
20 June 2025
Unprompted review
Reply from Buzz Bingo - Tooting
Hi Joanne,
I hope you are well.
Thank you for taking the time to leave us a review.
It is great to hear you are enjoying Buzz Bingo Tooting. I will pass this feedback over to the team. I am sure they will love to hear your comments!
I hope you continue to enjoy what Buzz Bingo has to offer and I wish you good luck on your next visit!
Kind regards
Olivia
Customer Reviews Team
Light entertainment
Light entertainment. Great prizes. Staff very helpful. New member here, had no issues at all. Will definitely return.
14 June 2025
Unprompted review
Reply from Buzz Bingo - Tooting
Hi Tracie
Thank you for taking the time to leave your review.
It’s great to hear you find the staff as helpful as you do in our Tooting club, they work really hard to ensure they give a great experience!
We always will strive to provide the best atmosphere and facilities for our players to feel as comfortable as possible with us.
I will pass on your comments and best of luck for any future visits! We hope to see you again soon.
Kind regards,
Olivia
Customer Reviews Team
Such an inviting and fun experience
Such an inviting and fun experience! Great atmosphere, wins, drinks, food, and more
8 March 2025
Unprompted review
Reply from Buzz Bingo - Tooting
Good afternoon Alex,
Thank you for taking the time to leave your review.
It’s great to hear you find the staff as helpful as you do in our Tooting club, they work really hard to ensure they give a great experience!
We always will strive to provide the best atmosphere and facilities for our players to feel as comfortable as possible with us.
I will pass on your comments and best of luck for any future visits! We hope to see you again soon.
Kind regards,
Olivia
Customer Reviews Team
What a fun night out
From buying my package to playing bingo everything was easy. It was an added bonus I won too! A very enjoyable evening out. Will be back again.
22 March 2025
Unprompted review
Reply from Buzz Bingo - Tooting
Hi Ian,
I hope you're well. Thank you for taking the time to leave us a review for our Tooting club.
I am delighted to hear you have had a five star experience with us in club! I do hope you continue to enjoy any future visits with us.
Kind regards,
Olivia
Customer Reviews Team
I have a win now and again I feel very…
I have a win now and again I feel very comfortable in the buzz staff are very helpful and friendly in hospital at so can't attend atmosphere is very nice love Alistair
24 March 2025
Unprompted review
Reply from Buzz Bingo - Tooting
Good afternoon Joan,
Thank you for taking the time to leave your review.
It’s great to hear you find the staff as helpful as you do in our Tooting club, they work really hard to ensure they give a great experience!
We always will strive to provide the best atmosphere and facilities for our players to feel as comfortable as possible with us.
I will pass on your comments and best of luck for any future visits! We hope to see you again soon.
Kind regards,
Olivia
Customer Reviews Team
Reply from Buzz Bingo - Tooting
Hi Linda,
I hope you are well.
Thank you for taking the time to leave us a review.
It is great to hear you are enjoying Buzz Bingo Tooting. I will pass this feedback over to the team. I am sure they will love to hear your comments!
I hope you continue to enjoy what Buzz Bingo has to offer and I wish you good luck on your next visit!
Kind regards
Olivia
Customer Reviews Team
Your staff are amazing and very…
Your staff are amazing and very helpful, especially the lady called Emma who helped us register for Buzz. She was very friendly and told us all about buzz and where everything is. The only thing I would say is that it would be helpful to have at least one more person to help out especially at the bar where you otder your food as well as drinks as it is always busy and can take quite a while to get served.
17 January 2025
Unprompted review
Reply from Buzz Bingo - Tooting
Hi Deborah,
Thank you for your review.
It's great to hear you have been enjoying your time with us.
We pride ourselves on providing a friendly community for all of our players. It’s also great to hear you are satisfied with our Customer Service.
Good luck for any future club visits or online play with us!
Kind regards,
Olivia
Customer Reviews Team
Reply from Buzz Bingo - Tooting
Hi Mark,
I hope you are well.
Thank you for taking the time to leave us a review.
It is great to hear you are enjoying Buzz Bingo Tooting. I will pass this feedback over to the team, they do work very hard to resolve any issues should these arise.
I hope you continue to enjoy what Buzz Bingo has to offer and I wish you good luck on your next visit!
Kind regards,
Tia
Customer Reviews Team
The friendly staff always willing to…
The friendly staff always willing to help and the atmosphere is great
18 January 2025
Unprompted review
Reply from Buzz Bingo - Tooting
Good morning Denise,
Thank you for taking the time to leave your review.
It’s great to hear you find the staff as helpful as you do in our Tooting club, they work really hard to ensure they give a great experience!
We always will strive to provide the best atmosphere and facilities for our players to feel as comfortable as possible with us.
I will pass on your comments and best of luck for any future visits! We hope to see you again soon.
Kind regards,
Tia
Customer Reviews Team
Buzz Bingo Tooting…
I have been visiting Buzz Bingo Tooting for almost a year now in and that time I’ve only won £20. The last 3 months have been especially dry with no wins. I wouldn’t complain if new joiners that I have signed up have won 3x in 1 night. I have brought several friends for referrals on more than 1 occasion and have only been given 1 x referral promotion. No where on the website nor the terms and conditions does it say you can’t sign up multiple new joiner, if specified I would have brought them on separate nights.
Whenever I go to Tooting paper winners seem to be very few and far between (almost non existent) it almost feel like paper is there to make up the winnings for tablet. The same people who always seem to win (I know everyone in Tooting knows the guy who blows his whistle). The caller also slows down purposely before the winning number and drags the call out before house is called, usually at most bingo halls the numbers are read and if you miss your go you miss it and they move on but in Tooting this isn’t the case.
Also the noise level in this club is ridiculous especially when playing table top bingo, the people who aren’t playing have no respect for the calls and management doesn’t do anything about it.
I have experienced other bingo halls Mecca Bingo (Croydon) and Apple Bingo (Sydenham) and the paper win rate is MUCH higher than Tooting. The free night on a Sunday which Tooting had have completely disappeared in favour of gimmicks and cheap tat (fake AirPods and picnic sets which were plastic plates and cutlery) but they never seem to have enough for their patrons. I’m sure patrons would much rather discount on their actual bingo……..
Different customers also seem to be receiving different marketing as a woman was given a free gold package to lure her back into the bingo hall as she was absent for a bit (and she won the night) but regular patrons aren’t rewarded the same way and that goes for the birthday offers too.
Although this review may seem scathing it is fair and I hope someone from management reads my complaint and takes it seriously. Several patrons have advised me to go to Apple bingo as their practises seem fairer than Tooting and after going I would have to agree. This goes beyond the fact that I have lost 8/9 times in a row with a mix of paper and tablet. I’ve even bought a gold package and lost on that too. Am I really that unlucky or does it all seem a bit fixed?
The best part of visiting this club is the gentleman who opens the door at the bingo hall!
13 October 2024
Unprompted review
Reply from Buzz Bingo - Tooting
Good morning,
Thank you for taking the time to leave us a review.
I am sorry you haven't had much luck with us here at Buzz Bingo. All our games, however, are controlled by a Random Number Generator to ensure that the outcome of all the games are completely random, making sure that this is fair for all players. Ensuring that our games are fair is of the utmost importance to us here at Buzz Bingo.
There is no guarantee that if you put in a certain amount of money, you will get a certain amount back. It is always nice to have a win, but this is never guaranteed. When it comes to gambling, this should be enjoyable and not a way to gain money or make a profit, therefore you must be willing to lose what you stake.
For your noise complaint, there isn't a lot I can do for this via TrustPilot other than advise to keep raising it with the club or contact our Customer Services team.
Regarding the marketing point, our marketing is designed to reward all our customers, especially those who loyally play with us. Currently, I cannot provide an explanation of the specific requirement for promotional materials due to this remaining an internal decision however I can say with confidence that our ongoing and loyal customers receive more promotions than those customers who have taken a break from playing with themselves.
I do hope you will continue to attend and enjoy our Tooting club!
Kind regards,
Richard
Customer Reviews Team
Reply from Buzz Bingo - Tooting
Good afternoon Grace,
I hope you are well.
Thank you for taking the time to leave us a review.
It is great to hear you are enjoying Buzz Bingo Tooting. I will pass this feedback over to the team.
I hope you continue to enjoy what Buzz Bingo has to offer and I wish you good luck on your next visit!
Kind regards,
Richard
Customer Reviews Team
Reply from Buzz Bingo - Tooting
Hi Jacqueline,
I hope you are well.
Thank you for taking the time to leave us a review for our Tooting Club.
I’ll ensure to pass this feedback over to the team within the club. I’m glad to hear of your experience in the club. We pride ourselves on the outstanding service our staff provide in the club.
I hope you continue to enjoy what Buzz Bingo has to offer and I wish you good luck on your next visit!
Kind regards
Tia
Customer Reviews Team
Reply from Buzz Bingo - Tooting
Hi Maryanne,
I hope you are well.
Thank you for taking the time to leave us a review for our Tooting Club.
I’ll ensure to pass this feedback over to the team within the club. I’m glad to hear you appreciate the pricing within the club. We try to offer a variety of bonus games and packages to allow more choice for our customers. We do also try to provide the best prize money we can.
I hope you continue to enjoy what Buzz Bingo has to offer and I wish you good luck on your next visit!
Kind regards
Tia
Customer Reviews Team
Spend alot of money on attending…
Spend alot of money on attending tooting it so cold spoke to staff even phone head office. I enjoy coming out to meet people but sitting in cold all evening I rather stay at home.
8 December 2023
Unprompted review
Reply from Buzz Bingo - Tooting
Hi there Joy,
I hope you are well.
Thank you for taking the time to leave a review. I am sorry to hear of your experience with the temperature in club.
Our clubs heating systems are remotely controlled and monitored through a Building Energy Management System via our 3rd party energy partners to ensure our clubs are maintained at a level of 21c.
As with most companies during the energy crisis we are doing everything we can to reduce our consumption and maintain a comfortable environment for our customers which includes turning down our heating before and after sessions, keeping doors closed and keeping temperatures between 18c and 21c in line with government advice.
I will ensure to pass your feedback over to the relevant team nonetheless and I hope any future visits are nothing but enjoyable.
Kind Regards,
Tia
Customer Reviews Team
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.