Love a game of bingo and when you go on line you can set your limits to keep you safe and when playing in club been going for years and the staff are all friendly
Company replied
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See what reviewers are saying
The friendly Staff, the prize money on the bingo, there is a negative and that is I no longer get text messages with Offers and Catch Matches, I don't know why I have asked in Buzz but they don't seem... See more
Company replied
Been a customer of this club for quite some years..the staff are all excellent...and honest !! I left a winning machine ticket ,£90 ,on my table at the end of the night by mistake ,thinking it was... See more
Company replied
Toilets not very clean as normal no toilet roll in some of them I know the cleaner is off but still need be up to 100%.staff also saying got no pudding to me then serve someone after me with one... See more
Company replied
Company details
Written by the company
Buzz Bingo is Britain’s biggest bingo club. Come join us, everyone’s welcome! We bring people together for fun and games on our multi-award-winning website, in our 84 spacious clubs, and as part of our massive community of playful, talkative, diverse, welcoming, all-round-wonderful Buzz Bingo members. We love big fun, big laughs, and big prizes - Buzz players win amazing cash on bingo and slots every day! Catch you in our clubs and at buzzbingo.com soon!
Contact info
Albion Square, ST1 1QP, Stoke-on-trent, United Kingdom
- 1782213782
4.2
Great
11 reviews
Replied to 100% of negative reviews
Typically replies within 24 hours
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See how their reviews and ratings are sourced, scored, and moderated.
Love a game of bingo and when you go on…
Love a game of bingo and when you go on line you can set your limits to keep you safe and when playing in club been going for years and the staff are all friendly
9 December 2025
Unprompted review
Reply from Buzz Bingo - Hanley
Good afternoon,
I hope you're well. Thank you for taking the time to leave us a review regarding our site and clubs.
I am delighted to hear you have had a five star experience with us! I do hope you continue to enjoy any future visits with us.
Kind regards,
Olivia
Customer Reviews Team
Love this club
Love this club, friendly staff, love the offers that we have.
22 August 2025
Unprompted review
Reply from Buzz Bingo - Hanley
Hello T Mitchell,
Thank you for your feedback!
We're thrilled to hear that you love our club and enjoy the friendly atmosphere and offers we provide. Your positive comments mean a lot to us and help us continue to improve our services.
We look forward to welcoming you back soon for more fun and exciting experiences at Buzz Bingo and The Slots Room Hanley!
Kind regards,
Mark
Customer Reviews Team
Helpfull and honest staff
Been a customer of this club for quite some years..the staff are all excellent...and honest !!
I left a winning machine ticket ,£90 ,on my table at the end of the night by mistake ,thinking it was in my phone case , i went to play on the machines before leaving , and the young man who works with Sue on the bar , bought the ticket to me and my partner ,saying we left it on the table . A big thankyou to you for your honesty !!!!
2 August 2025
Unprompted review
Reply from Buzz Bingo - Hanley
Good afternoon.
Thank you for taking the time to leave your review.
It’s great to hear you find the staff as helpful as you do in our Hanley club, they work really hard to ensure they give a great experience!
We always will strive to provide the best atmosphere and facilities for our players to feel as comfortable as possible with us.
I will pass on your comments and best of luck for any future visits! We hope to see you again soon.
Kind regards,
Olivia
Customer Reviews Team
Toilets not very clean as normal no…
Toilets not very clean as normal no toilet roll in some of them I know the cleaner is off but still need be up to 100%.staff also saying got no pudding to me then serve someone after me with one not good enough as I come loads of days just like them also I see some customers get treated better then others and always talking when bingo on nothing said also one person's phone going off when bingo on and talking on it very off putting for people I also think there should be more offers for people who come in day not just night time offers as not everyone can get there at night I would also like to say what a excellent job Alan is doing to get people in to bingo
20 June 2025
Unprompted review
Reply from Buzz Bingo - Hanley
Hi,
I hope you're well. Thank you for taking the time to leave us a review for our Hanley Club.
Should you wish to provide any specific feedback regarding your visit, please feel free to reach out via the 'Contact Us' page on the website.
We value any and all feedback good or bad to improve our services.
Kind Regards,
Olivia
Customer Reviews Team
Reply from Buzz Bingo - Hanley
Hi Jane,
I hope you are well.
Thank you for taking the time to leave us a review.
It is great to hear you are enjoying Buzz Bingo Hanley. I will pass this feedback over to the team. I am sure they will love to hear your comments!
I hope you continue to enjoy what Buzz Bingo has to offer and I wish you good luck on your next visit!
Kind regards
Tia
Customer Reviews Team
We are new members ers and we've had…
We are new members ers and we've had amazing time everything we come .we have even made 2 of out friends members.so our plan is to come every Thursday together. They love it too
17 April 2025
Unprompted review
Reply from Buzz Bingo - Hanley
Hi Sharon,
I hope you're well. Thank you for taking the time to leave us a review for our Hanley club.
I am delighted to hear you have had a five-star experience with us in the club! I do hope you continue to enjoy any future visits with us.
Kind regards,
Olivia
Customer Reviews Team
Absolutely great
23 April 2025
Reply from Buzz Bingo - Hanley
Hi Kylie,
I hope you are well.
Thank you for taking the time to leave us a review.
It is great to hear you are enjoying Buzz Bingo Hanley. I will pass this feedback over to the team. I am sure they will love to hear your comments!
I hope you continue to enjoy what Buzz Bingo has to offer and I wish you good luck on your next visit!
Kind regards
Tia
Customer Reviews Team
The friendly Staff
The friendly Staff, the prize money on the bingo, there is a negative and that is I no longer get text messages with Offers and Catch Matches, I don't know why I have asked in Buzz but they don't seem to know why
18 January 2025
Unprompted review
Reply from Buzz Bingo - Hanley
Hi Jeffery,
I hope you are well.
Thank you for taking the time to leave us a review.
It is great to hear you are enjoying Buzz Bingo Hanley. I will pass this feedback over to the team. I am sure they will love to hear your comments!
I am sorry to hear of any issues with your marketing preferences. Unfortunately I am unable to provide any account specific information over TrustPilot, but please do reach out to our Customer Services team at any point who would be more than happy to take a look through your account.
We are contactable through a variety of methods such as phone, email and live chat which are all outlined on our 'Contact Us' page.
Kind regards,
Olivia
Customer Reviews Team
Great value for money and great staff…
Great value for money and great staff always friendly and polite can't wait till I go again
5 July 2024
Unprompted review
Reply from Buzz Bingo - Hanley
Hi Jackie,
I hope you are well.
Thank you for taking the time to leave us a review for our Hanley Club.
I’ll ensure to pass this feedback over to the team within the club. I’m glad to hear you appreciate the pricing within the club. We try to offer a variety of bonus games and packages to allow more choice for our customers.
We always try to ensure we foster a friendly and helpful atmosphere for all of our attending customers; I'm glad to hear you've experienced this!
I hope you continue to enjoy what Buzz Bingo has to offer and I wish you good luck on your next visit!
Kind regards
Claire
Customer Reviews Team
Great service
Great service, always make you feel welcome. Nice company, somewhere to go if on your own, great for the elderly. Well done staff you work really hard always with a smile on your face ☺️❤️
8 May 2024
Unprompted review
Reply from Buzz Bingo - Hanley
Good morning Suzanne,
I hope you are well.
Thank you for taking the time to leave us a review.
It is great to hear you are enjoying Buzz Bingo Hanley! I will pass this feedback over to the team.
I hope you continue to enjoy what Buzz Bingo has to offer and I wish you good luck on your next visit!
Kind regards,
Richard
Customer Reviews Team
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