Buzz Wolverhampton. I like the newish part where you can talk during the bingo. What I don’t like is, the starter pages are now linked with other clubs instead of in-house, also people hanging around... See more
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See what reviewers are saying
Recently won a holiday to Benidorm at Buzz bingo in Cricklewood London. The group travel was organised by Red Blaze. The whole group had a wonderful time and this review is to thank Buzz bingo and R... See more
Company replied
We went to Buzz bingo in Colchester for date night🤣 I haven’t been bingo for 20 years. The whole place has been renewed and was great. Staff were so friendly and helpful especially Tia who went out... See more
Company replied
Never known a bigger con than these lot i dont know how you justify yourselves The regulars dont matter I went last night monday Had managers special nothing N when i seen people cashing out it... See more
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Company details
Written by the company
Buzz Bingo is Britain’s biggest bingo club. Come join us, everyone’s welcome! We bring people together for fun and games on our multi-award-winning website, in our 84 spacious clubs, and as part of our massive community of playful, talkative, diverse, welcoming, all-round-wonderful Buzz Bingo members. We love big fun, big laughs, and big prizes - Buzz players win amazing cash on bingo and slots every day! Catch you in our clubs and at buzzbingo.com soon!
Contact info
Unit 1 Castle Marina Road , NG7 1TN, Nottingham, United Kingdom
- buzzbingo.com
You should know
3.9
Great
3K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 24 hours
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Brilliant and helpful Staff
We went to Buzz bingo in Colchester for date night🤣 I haven’t been bingo for 20 years. The whole place has been renewed and was great. Staff were so friendly and helpful especially Tia who went out of her way to help us and make sure we were ok with everything as it had changed since I last went and my partner has over been before. Tia is a credit to the business. We had a great night.
25 September 2026
Unprompted review
Reply from Buzz Bingo
Good Morning,
Thank you for taking the time to leave your review.
It’s great to hear you find the staff as helpful as you do in our Colchester club, they work really hard to ensure they give a great experience!
We always will strive to provide the best atmosphere and facilities for our players to feel as comfortable as possible with us.
I will pass on your comments and best of luck for any future visits! We hope to see you again soon.
Kind regards,
Olivia
Customer Reviews Team
Reply from Buzz Bingo
Hi Lyndsey,
I hope you are well.
Thank you for taking the time to leave us a review.
It is great to hear you are enjoying Buzz Bingo. I will pass this feedback over to the team. I am sure they will love to hear your comments!
I hope you continue to enjoy what Buzz Bingo has to offer and I wish you good luck on your next visit!
Kind regards
Olivia
Customer Reviews Team
Just the buzz really like a good game…
Just the buzz really like a good game not won yet but hey theirs time.
25 September 2026
Reply from Buzz Bingo
Hi there,
I hope you are well.
Thank you for taking the time to leave us a review.
It is great to hear you are enjoying Buzz Bingo. I will pass this feedback over to the team. I am sure they will love to hear your comments!
I hope you continue to enjoy what Buzz Bingo has to offer and I wish you good luck on your next visit!
Kind regards
Tia
Customer Reviews Team
Lots of fun and good wins
24 September 2026
Reply from Buzz Bingo
Hi there,
Thank you for taking the time to leave us a review and I hope you are doing well.
It is great to hear you are enjoying your time with us, that is all we could hope for and congratulations on your wins.
Thank you again for your review and have a great day, best of luck for the future!
Kind Regards,
Tia
Customer Reviews Team
Well yet again the wizards won 90 per…
Well yet again the wizards won 90 per cent of the prizes and the same people are always sat on them maybe fairer if everyone had a touchscreen instead of the usual people on the wizards bitterly disappointed tonight
24 September 2026
Unprompted review
Reply from Buzz Bingo
Hi there Colin,
I am sorry to hear that you are unhappy with the outcome of your games.
Understanding your feelings, we would like to point out that we are a regulated company and are constantly being monitored by the relevant authorities to ensure that we provide fair game play to all our players. Following from this, as a regulated company that is licensed by the Gambling Commission, there is absolutely no way that we can influence the outcome of any games, this includes the ratio of payouts.
Please feel free to contact our support team at any time should you wish for us to provide you with some further information relating to how our games run. Our support team is available 7 days a week via the ‘Contact Us’ page, and we will be more than happy to assist you.
Thank you for your review.
Kind Regards,
Tia
Customer Reviews Team
Great bingo buzz enjoyed planting will…
Great bingo buzz enjoyed planting will be playing again. More wins for buzzz players
24 September 2026
Reply from Buzz Bingo
Good evening Erica,
Thank you for taking the time to leave us a review and I hope you are doing well.
It is great to hear you are enjoying your time with us, that is all we could hope for!
Thank you again for your review and have a great day, best of luck for the future!
Kind Regards,
Tia
Customer Reviews Team
Reply from Buzz Bingo
Good Afternoon,
I hope you're well. Thank you for taking the time to leave us a review.
I am delighted to hear you have had a five star experience with Buzz! I do hope you continue to enjoy Buzz Bingo in future.
Kind regards,
Olivia
Customer Reviews Team
Absolutely love this site
Absolutely love this site. Won £300 first night . Won a few more since
4 June 2026
Reply from Buzz Bingo
Hi Jenny,
Thanks so much for the fantastic review! We’re delighted to hear you had such a great first night and won £300, and even more since.
We really appreciate your support and hope you continue to enjoy the site.
Best of luck for the future!
Kind Regards,
Tia
Customer Reviews Team
Excellent service lots of variety of…
Excellent service lots of variety of games and bingo games
23 September 2026
Reply from Buzz Bingo
Hi Hayley,
I hope you're well. Thank you for taking the time to leave us a review.
I am delighted to hear you have had a five star experience with us! I do hope you continue to enjoy Buzz Bingo.
Kind regards,
Olivia
Customer Reviews Team
Reply from Buzz Bingo
Hi Elizabeth,
Thank you for taking the time to leave your review.
It’s great to hear you find the staff as friendly as you do in our club, they work really hard to ensure they give a great experience!
We always will strive to provide the best atmosphere and facilities for our players to feel as comfortable as possible with us.
I will pass on your comments and best of luck for any future visits! We hope to see you again soon.
Kind regards,
Tia
Customer Reviews Team
Great company meeting up with…
Great company meeting up with friends....value for money use buzz bingo Leicester all the time x
15 September 2026
Reply from Buzz Bingo
Hi Maggie,
I hope you are well.
Thank you for taking the time to leave us a review.
It is great to hear you are enjoying Buzz Bingo Leicester. I will pass this feedback over to the team. I am sure they will love to hear your comments!
I hope you continue to enjoy what Buzz Bingo has to offer and I wish you good luck on your next visit!
Kind regards
Tia
Customer Reviews Team
It easy to navigate around and it has…
It easy to navigate around and it has new games added regularly
The only down fall is that you don't get has many free bonuses like you did at one point
22 September 2026
Reply from Buzz Bingo
Good afternoon,
Thank you for taking the time to leave us a review and I hope you are doing well.
It is great to hear you are enjoying your time on our site, that is all we could hope for!
We will ensure to take your feedback on board as we continuously strive to provide the best variety of promotional offers possible to our players.
Thank you again for your review and have a great day, best of luck for the future!
Kind Regards,
Tia
Customer Reviews Team
Reply from Buzz Bingo
Good Evening,
I hope you are well.
Thank you for taking the time to leave us a review.
It is great to hear you are enjoying Buzz Bingo clubs. I will pass this feedback over to the team. I am sure they will love to hear your comments!
I hope you continue to enjoy what Buzz Bingo has to offer and I wish you good luck on your next visit!
Kind regards
Olivia
Customer Reviews Team
Reply from Buzz Bingo
Hi there Gareth,
Thank you for taking the time to leave us a review.
I am sorry to hear our promotions were also not as you were anticipating, we are always updating our promos page in attempt to provide the most exciting promotions for our players, we will certainly take your comments into consideration.
Thank you again for taking the time to leave your feedback.
Kind Regards,
Tia
Customer Reviews Team
Numbers are called a ridiculously fast…
Numbers are called a ridiculously fast speed.i missed loads numbers I didn't even have time to marke em off.for all I know I could of won a lot very badly organised.my first and last time there ridiculous the speed numbers are called.also not told to get there early to register.just sat down and numbers fired at u.total rip off don't use em.thety do it deliberately knowing u won't be able to keep absolutely disgusted would put a zero star if there was one don't use em my advice
31 August 2026
Unprompted review
Reply from Buzz Bingo
Hi Alan,
Thank you for taking the time to leave your feedback.
I am sorry to hear that you found the pace of the numbers too fast and that you felt you weren’t given enough information about registration and arrival times.
We understand how frustrating it would be to feel that you didn’t have enough time to mark your numbers and potentially missed a winning call. We take feedback like this seriously and will review this internally.
We’re disappointed that your first experience was not a positive one, and we appreciate you bringing your concerns to our attention.
Kind Regards,
Tia
Customer Reviews Team
I've always found it to be very…
I've always found it to be very pleasant, the evenings I've had at Buzz Bingo Metro Centre. Ofcourse I have been in the best company of a couple of friends I used to work with. I find the food nice and affordable and serving staff to be happy at what they do. I dont like the smell in the main toilets it makes me cockle. I do think it's either drains or cleaning fluid but they defo need some diffusers or such like. I did have a problem with the coin machine at the table we were playing on, when the staff member came over to assist, he couldn't have helped more. Ive always enjoyed my time there and staff are lovely, no complaints from me. I go buzzing, and leave buzzing.
17 September 2026
Reply from Buzz Bingo
Hi Brenda,
I hope you are well.
Thank you for taking the time to leave us a review.
It is great to hear you are enjoying Buzz Bingo Metro Centre. I will pass this feedback over to the team. I am sure they will love to hear your comments!
We value any and all feedback good or bad to improve our services.
I hope you continue to enjoy what Buzz Bingo has to offer and I wish you good luck on your next visit!
Kind regards
Olivia
Customer Reviews Team
Still no change
It appears that very little has changed since my previous review of Buzz Bingo Feltham, and I was extremely disappointed by my experience when I visited the club on the evening of Wednesday, 16 September.
Before my visit, I received a text message from Buzz Bingo stating:
“For you and a mate: £10 off a paper Main Event or a Large+ touchscreen package! Show at the 1pm or 7pm Main Event on Wed 16th September at Buzz Bingo Feltham.”
The Buzz Bingo website stated that the Paper Main Event ticket was priced at £10. Furthermore, the price chart displayed in the club behind the cash desk clearly showed that the Small Paper Main Event Book was £10 and that this price included Big Money Live.
However, when I presented the promotional text message and asked for the Small Paper Main Event Book, I was told that I would have to pay an additional £1 for Big Money Live.
This raises a very simple question: how can a £10 voucher effectively be worth only £9 when presented at the cash desk? The promotional message I received did not state that an additional £1 would have to be paid for Big Money Live. I pointed this out to the cashier, particularly as Buzz Bingo promotional messages sometimes explicitly state when an additional payment is required. Nevertheless, I was told that the cashier was simply following the instructions he had been given.
Eventually, the Big Money Live sheet was removed from my book and I was given the book without it. As a result, I was deprived of the opportunity to play Big Money Live, despite the promotional message, the advertised £10 ticket price, and the price information displayed within the club all indicating that it was included.
I find this situation extremely disappointing. The customer should not be left to resolve inconsistencies between Buzz Bingo's promotional messages, website, club pricing information and instructions given to staff.
I sincerely hope that the management at Head Office will review what happened, clarify the terms of these promotions, and ensure that the information provided to customers, the clubs and their staff is consistent. Customers should be able to rely on the offers they receive and the prices displayed in the club without encountering conflicting information at the cash desk.
I hope Buzz Bingo will take this matter seriously and put the necessary measures in place to ensure that an incident like this does not happen again.
The response submitted below by Tia is a very irresponsible response as it very clearly is a copy from an earlier response and does not cover the issue raised in this review. Maybe I should bring the matter to the attention of the Gambling Commission or Trading Standards.
16 September 2026
Unprompted review
Reply from Buzz Bingo
Hi Llewelyn,
Thank you for taking the time to share your feedback again.
We're sorry to hear that some of our promotional messaging has caused confusion. We always aim to make our offers as clear and easy to understand as possible, and we appreciate you highlighting areas where the wording may have led to different interpretations.
We understand your concerns regarding the use of terms such as "Freebie", "Free Bingo" and "All In", particularly where certain games or products may not form part of the promotion. Customer feedback plays an important role in helping us review how we communicate our offers, and we've shared your comments with the relevant teams for consideration.
We want all of our members to feel confident that they understand exactly what is included in any promotion before visiting a club, and we are continually reviewing our communications to ensure they are as clear and transparent as possible.
Thank you again for taking the time to provide this detailed feedback. We value hearing from our members and appreciate you bringing your observations to our attention.
Kind regards,
Tia
Customer Review Team
Reply from Buzz Bingo
Hi there,
Thank you for taking the time to leave us a review and I hope you are doing well!
It is great to hear you are enjoying your time on our site, that is all we could hope for.
We will continuously strive to provide the best variety and promotional offers possible to our players.
Thank you again for your review and have a great day, best of luck for the future!
Kind Regards,
Tia
Customer Reviews Team
Absolutely love Buzz Bingo
Absolutely love Buzz Bingo. Fantastic. I play using the app & never had any problems or issues at all. ♥️♥️
16 September 2026
Reply from Buzz Bingo
Hi there Adele,
We love hearing this — thank you for taking the time to leave us a review!
We’re so glad you’re enjoying the games and finding everything easy to use.
Our team works hard to make an enjoyable experience, so your feedback really means a lot.
Kind Regards,
Tia
Customer Reviews Team
I won bingo twice and both times got…
I won bingo twice and both times got nothing , tried to speak to customer service to find out what happened and didn't get anywhere no explanation nothing I feel like its all a massive con
3 September 2026
Reply from Buzz Bingo
Hi there,
I hope you’re well.
Unfortunately I am unable to provide any account specific information over TrustPilot, but please do reach out to our Customer Services team at any point who would be more than happy to take a look through your account.
We are contactable through a variety of methods outlined on our 'Contact Us' page.
Thank you for taking the time to leave your feedback, we appreciate any and all feedback to help improve our customer service.
Kind regards,
Tia
Customer Reviews Team
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