Booking through BudgetAir was simple but their system messed up the middle name and instead merged it into 1 long first name. When I asked them to fix it, they said it is fine, no need. I have heard o... See more
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Review summary
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Reviews shaping this summary
I’m actually on hold at them moment. The dayt on my ticket is not the correct date for me. Your wanting to charge me a fee of 95$ then another 150
Company replied
I got cheapest fare in this website but you do have to pay more for cancellation/change in flight than compared to other websites. So, if you’re sure about your trip or willing to take a little bit of... See more
Company replied
Experience on purchasing a ticket from you website was good, there was some info on your website was not clear regarding travel and I had to call your call centre but the info I received from your age... See more
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3.5
Average
30K reviews
Asks customers to review
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New website found to buy cheaper tickets!!
Great site to book tickets at a decent price!! Very easy to use and book.
17 October 2026
During payment
During payment, the OTP was not required, Thats not okay
17 October 2026
Unprompted review
Good exprience
17 October 2026
Unprompted review
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
The simplicity and transparency of the…
The simplicity and transparency of the process.
17 October 2026
Reply from BudgetAir.com
Hi Shazia,
Thank you for taking the time to leave this wonderful review. Your feedback is much appreciated.
It is great to hear you found our booking process simple and transparent. We aim to make booking flights as straightforward as possible for all our customers, and we are glad this was your experience. We look forward to helping you with your future travel plans.
The BudgetAir.com team
Reply from BudgetAir.com
Hi Yuriy,
Thank you for taking the time to share your experience. It is great to hear you found our website clear and the check-out process quick and easy.
We aim to make booking flights as straightforward as possible for our customers. Your feedback is much appreciated, and we look forward to helping you with your future travel plans.
The BudgetAir.com team
Reply from BudgetAir.com
Hi OA,
Thank you for taking the time to leave a 5-star review. It is great to hear you had a positive experience finding flights on our website.
We appreciate you choosing BudgetAir.com for your travel plans and look forward to assisting you again with future bookings.
The BudgetAir.com team
Reply from BudgetAir.com
Hello Pardeep,
Thank you for sharing this feedback. Having concerns about how baggage is handled during a journey is completely understandable. Baggage allowances and fees are set directly by the operating airlines for each flight segment. We will contact you to assist further.
Kind regards,
Leo
Booking process was smooth.
16 October 2026
Reply from BudgetAir.com
Hi Gem,
Thank you for taking the time to leave a review. It is great to hear that you found the booking process on our website to be smooth.
We appreciate you choosing BudgetAir.com for your travel plans and hope to see you again for a future booking.
The BudgetAir.com team
It did work but the option to change…
It did work but the option to change dates didnt work so had to cancel then replace to achieve so some work on software required yet to make it customer friendly.
14 October 2026
Reply from BudgetAir.com
Hi Douglas,
Thank you for your review and for booking with us. We appreciate you taking the time to share your experience.
We are glad to hear that your booking was successful. Your feedback about the date change functionality is valuable, and we have passed it along to our technical team for review. We are always working to improve the user experience on our website.
The BudgetAir.com team
Website was very easy to use
16 October 2026
Reply from BudgetAir.com
Hi Edward,
Thank you for taking the time to share your feedback. It is great to hear you found our website easy to use.
Our goal is to make the booking process as simple and straightforward as possible for our customers. We look forward to helping you with your future travel plans.
The BudgetAir.com team
The booking process is vague with no…
The booking process is vague with no details on the cancelation process. Not to mention there are hidden fees
16 October 2026
Reply from BudgetAir.com
Hello Ankita,
Thank you for your feedback. Our goal is to show transparent pricing and complete itinerary details throughout the booking steps, with no hidden fees at checkout. Cancellation rules and options are set directly by the operating airlines. I will contact you to assist further.
Kind regards,
Leo
They will offer an impossible route for…
They will offer an impossible route for cheap price. I booked a Manila-Hanoi RT with 2-hr layover in HCMC not knowing that 2 airports are 40min ride apart and immigration tales atleast 2hrs. No refund offer. Wasted.
17 October 2026
Unprompted review
Reply from BudgetAir.com
Hello Edmon,
Thank you for your feedback. Flight routes and connection schedules on the site are generated directly based on available airline combinations and standard connection rules. I will contact you to explain and assist you further.
Kind regards,
BudgetAir
Leo
Very user-friendly platform
Very user-friendly platform, ease steps to complete your booking.
16 October 2026
Reply from BudgetAir.com
Hi Alexander,
Thank you for your kind words and for taking the time to leave a review. It is great to hear you found our platform user-friendly and that the booking process was easy for you to complete.
We appreciate you choosing to book with us and look forward to assisting you with your future travel plans.
The BudgetAir.com team
Is a very nice and smooth experience…
Is a very nice and smooth experience booking my tickets through this app, and I got an incredible price totally like unmatched as compare to other websites so all props to budget.com!
16 October 2026
Reply from BudgetAir.com
Hi Manpreet,
Thank you for taking the time to share your positive feedback. It is great to hear you had a smooth experience booking your tickets with our app.
We appreciate you choosing BudgetAir.com and look forward to helping you with your future travel plans.
The BudgetAir.com team
Reply from BudgetAir.com
Hello Samir,
Thank you for your feedback. Flight prices are dynamic and update in real time based on seat availability directly from the airline, which can cause rates to shift while completing a purchase. To look into what happened during this booking attempt and check the details. I will contact you to assist you further.
Kind regards,
Budgetair
Leo
Reply from BudgetAir.com
Hi Sebastien,
Thank you for taking the time to share your experience with us. It is great to hear that you found the booking process quick and safe.
We appreciate your positive feedback and hope you have a wonderful trip. We look forward to helping you with your future travel plans.
The BudgetAir.com team
Reply from BudgetAir.com
Hi Charlie,
Thank you for taking the time to leave such a positive review. It is great to hear you had a good experience finding a suitable flight option on our website.
We appreciate you choosing BudgetAir.com for your travel plans and look forward to assisting you again in the future.
The BudgetAir.com team
Reply from BudgetAir.com
Hi Cynthia,
Thank you for your positive feedback. It is great to hear you found our website easy to use when booking your flight. We aim to make the process as straightforward as possible for our customers.
We appreciate you choosing BudgetAir.com and hope you have a wonderful trip.
The BudgetAir.com team
Reply from BudgetAir.com
Hi Ash,
Thank you for taking the time to share your feedback. It is great to hear you found our website intuitive and that the booking process was smooth for you. We aim to make finding and booking flights as simple as possible for all our customers.
We appreciate you choosing us for your travel plans and look forward to assisting you again.
The BudgetAir.com team
Customer service was no help
15 October 2026
Reply from BudgetAir.com
Hello Rithy,
Thank you for sharing your feedback. We are sorry to hear about your experience.
Our customer service representatives provide guidance based strictly on the Terms & Conditions and airline policies we are bound to follow. However, a member of our team will call you shortly to assist you directly and review your booking options.
Kind regards,
Steve
BudgetAir
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