Booking through BudgetAir was simple but their system messed up the middle name and instead merged it into 1 long first name. When I asked them to fix it, they said it is fine, no need. I have heard o... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I booked a flight ticket and paid for one piece of luggage at the same time and received a receipt. Then WestJet changed their transferring airport and BudgetAir asked me to confirm the change. I d... See more
Company replied
I got cheapest fare in this website but you do have to pay more for cancellation/change in flight than compared to other websites. So, if you’re sure about your trip or willing to take a little bit of... See more
Company replied
Fast and great user experience among all the websites I've used. Has the usual evil UX behavior to try to make you buy extra things, but all companies do it.
Company replied
Company details
Written by the company
Contact info
3.5
Average
30K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
My first name and middle name were…
My first name and middle name were stuck together on the ticket. I did not type it in like that. It’s very annoying to fix it. This shouldn’t be a mistake to be made. I only paid the money for you to do one thing.
18 September 2026
Reply from BudgetAir.com
Hello Chloe,
Thank you for your feedback. Please don't worry—airline reservation systems automatically merge first and middle names without spaces to prevent character-limit errors.
Your ticket is 100% valid and confirmed for travel. A member of our team will call you directly to reassure you and answer any questions.
Kind regards,
Steve
BudgetAir
Best price compared to the rest.
18 September 2026
Reply from BudgetAir.com
Hi Victor,
Thank you for taking the time to leave this positive review. It is great to hear that you found the booking process on our website to be easy and straightforward.
We appreciate you choosing BudgetAir.com and hope to welcome you back for your future travel plans.
The BudgetAir.com team
Reply from BudgetAir.com
Hi Andrew,
Thank you for taking the time to share your positive experience. It is great to hear that you were happy with the service you received from our team.
We appreciate your feedback and look forward to helping you with your future travel plans.
The BudgetAir.com team
Reply from BudgetAir.com
Hi Paul,
Thank you for taking the time to leave a review. It is great to hear you found the booking process on our website to be easy and simple. This is exactly the experience we aim to provide for all our customers.
We appreciate your feedback and look forward to helping you with your future travel plans.
The BudgetAir.com team
Reply from BudgetAir.com
Hi there,
Thank you for taking the time to share your positive experience. It is great to hear that our team was able to provide you with a timely response and the support you needed.
We appreciate your feedback and look forward to helping you with your future travel plans.
The BudgetAir.com team
Found the best price and e-ticket was…
Found the best price and e-ticket was issued in a few hours. Great experience!
18 September 2026
Reply from BudgetAir.com
Hi Sudhir,
Thank you for your positive feedback. It is great to hear that you had a good experience and received your e-ticket quickly.
We appreciate you choosing BudgetAir.com and look forward to helping you with your future travel plans.
The BudgetAir.com team
Reply from BudgetAir.com
Hi Arabinda,
Thank you for taking the time to share your positive feedback. It is great to hear that you had a very happy experience booking your flight with us.
We appreciate you choosing BudgetAir.com and look forward to helping you with your future travel plans.
The BudgetAir.com team
Glad a got a refund but if it’s within…
Glad a got a refund but if it’s within the 10mins of me booking. I think a $70 dollar refund per person is a little much. However, glad I got whatever back
18 September 2026
Reply from BudgetAir.com
Jada,
Thank you for your feedback. While our standard administrative fee applies to cancellations, we completely understand your situation since this was cancelled within 10 minutes of booking.
As a gesture of goodwill, our team is waiving this fee for you. Please allow up to 24 hours to receive an email update with your revised refund status.
Kind regards,
Steve
BudgetAir
I changed my flight and apparently you…
I changed my flight and the cost for the changing is more the cost of flight. It was my last time on this trap.
17 September 2026
Reply from BudgetAir.com
Hello Jose,
Thank you for your feedback. Flight change costs are determined directly by the airlines based on their ticket rules, which include change penalties and real-time fare differences.
As an intermediary, we do not set these fees. Our team will reach out to you directly to go over the breakdown and explain this in detail.
Kind regards,
Steve
BudgetAir
This is the best booking website
This is the best booking website. Simple, direct. It never disappoints. Highly recommended.
17 September 2026
Reply from BudgetAir.com
Hi Peter,
Thank you for your excellent review and for recommending us. It's great to hear that you find our website simple and direct to use.
Our goal is always to provide a straightforward booking experience, and your feedback lets us know we're on the right track. We look forward to helping you with your future travel plans.
The BudgetAir.com team
I am very concerned because after I got…
I am very concerned because after I got my ticket, both of the birthdates were wrong. We are traveling internationally and I need to find out how to correct this. Please help.
and they did!!!
17 September 2026
Reply from BudgetAir.com
Dear Denise,
Thank you for sharing your experience. It is great to hear our team was able to help you correct the details on your booking. Knowing that this was resolved for your international trip is important.
We appreciate you taking the time to update your review and hope you have a wonderful journey.
The BudgetAir.com team
crooks they give you misleading…
crooks they give you misleading information regarding cancellation policies then do not assist when medical request needed if you want to lose your money use budgetair!!
10 September 2026
Unprompted review
Reply from BudgetAir.com
Hello Koray,
We apologize for the inconvenience and want to clarify our process to support you.
While cancellation policies and medical refund approvals are set directly by the airline, our team is here to assist you. We are actively reviewing your medical documentation and reaching out to the airline on your behalf to request authorization for your refund.
We will keep you updated directly via email as soon as we receive a response from the airline.
Kind regards,
Steve
BudgetAir
fast site and great prices
fast site and great prices. Also liked how easy it was to sort flights as I wanted only one airline and direct flights.
18 September 2026
Reply from BudgetAir.com
Hi Geoff,
Thanks for taking the time to leave this great review. It is wonderful to hear that you found the website fast and easy to use.
We are especially glad you found the flight sorting options helpful for finding the exact direct flights you were looking for. We appreciate you choosing to book with us.
The BudgetAir.com team
Reply from BudgetAir.com
Hi Antonette,
Thank you for taking the time to share your positive experience. It is great to hear you found the booking process on our website easy to follow.
We appreciate you choosing BudgetAir.com and look forward to helping with your future travel plans.
The BudgetAir.com team
Reply from BudgetAir.com
Hi there,
Thank you for taking the time to leave a 5-star review. It is great to hear you had a fast and positive experience booking with us.
We appreciate your feedback and look forward to helping you with your future travel plans.
The BudgetAir.com team
Completed the airline initiated change…
Completed the airline initiated change satisfactorily.
Poor communication on supplying the revised ticket number.
16 September 2026
Reply from BudgetAir.com
Hi Mahomed,
Thank you for taking the time to leave your review. It is great to hear that the airline-initiated change was handled to your satisfaction.
Your feedback regarding the communication of the new ticket number is valuable, and I will be sure to pass this on to the relevant team for improvement. We appreciate you sharing your experience with us.
The BudgetAir.com team
Because this is my first time
Because this is my first time
This website is really helpful me
18 September 2026
Unprompted review
Reply from BudgetAir.com
Hi Efri,
Thank you for taking the time to share your first experience with us. It is great to hear that you found our website helpful for booking your trip.
We appreciate you choosing BudgetAir.com and hope to welcome you back again for your future travel plans.
The BudgetAir.com team
Reply from BudgetAir.com
Hi DASONG,
Thank you for taking the time to leave a review. It is great to hear that you found the booking process on our website easy to use.
We look forward to helping you with your future travel plans.
The BudgetAir.com team
Saved my few bucks
I got cheapest fare in this website but you do have to pay more for cancellation/change in flight than compared to other websites. So, if you’re sure about your trip or willing to take a little bit of risk then choose budget air.
17 September 2026
Reply from BudgetAir.com
Hi Anubhav,
Thank you for your review and for choosing to book with us. It is great to hear that you found a good deal for your trip on our website.
We appreciate you taking the time to share your feedback. We hope you have a wonderful trip and look forward to helping you with your future travel plans.
The BudgetAir.com team
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.