BudgetAir.com Reviews 

I'm soo happy

Flying home from Dublin back to the US. The airline suddenly cancelled my flight and I was assigned a flight the next day, messing up my travel plans. I went to the airline (WestJet) and asked if there was any possible way to get a refund for my missed connections and a hotel waiver for my extra day, where they said that they normally, would give me $250 CAD, but because it was booked with a travel agency(Budget Air), it was up to Budget Air to accommodate. After calling Budget Air, I was told that there was “nothing they could do” to provide for the connections and the hotel, and that I would have to pay the extra costs. I’m grateful that I still have a way home(albeit with extra travel costs) but please, just spend the extra money to book directly with the airline. You’ll be glad you did when things go wrong.

Very helpful l am very happy with this company

I chose to unsubscribe from your newsletter because I am very disappointed with your company, which I ordered as usual for one flight ticket that includes four flights (due to the war in Iran, many airports were closed) and although I was informed that they did not put me on the first plane, for unclear reasons (they claim that I needed a visa for a place where I do not need a visa to transit through the airport only) you chose not to give me any refund and sent me to the airlines for a refund. In my opinion, you are an irresponsible ticket company, because I did not receive a response to the cancellation that was made that day and I was unable to reach you on the day I did not board the plane and I also lost four flights and over $500. I would recommend not purchasing flight tickets through you. Thank you
Hi Steve, I really appreciate your response to my feedback and the company's request to investigate a refund and I will correct the feedback as soon as the matter is resolved. It was important for me to respond and there is no option here. Thank you

Very easy to book, transparent pricing and fare conditions, very fast.

I booked with BudgetAir after seeing a great price for a multi-flight trip. Instead of feeling excited for an upcoming trip, I'm now being asked to spend much more money and leaving for a trip with risk of no return flight home. None of this worth, the "great deal" they initially offered.

Months after booking flights for two passengers for a 24hr+ travel itinerary, the airline changed its schedule. BudgetAir then rebooked us on an itinerary that was impossible; our connecting flight departed before our first flight even landed. At no point did we receive a call regarding the conflicting flights to see if alternative arrangements needed to be made.

When we contacted BudgetAir, they told us to call EVA Air. EVA Air told us the opposite: because we booked through BudgetAir, only the agency could fix the ticket. So, following that step, we've spent many hours over multiple days being bounced between customer service reps over a problem we didn't create. And still, with no resolution that supports us in getting back home.

We booked early on to secure a good fare, yet we are expected to absorb the extra cost because of schedule changes outside our control with extremely limited supports from BudgetAir. For the 4th day in a row, we have been told the problem will be escalated to another staff member and yet, we still have no resolution.

We did everything we could on our end to help resolve this. We researched alternative routes (even with the exact same airlines and within the same dates), suggested solutions, and spent countless hours trying to make this work. Rather than advocating for their customer, BudgetAir is leaving us to deal with it alone.

We expected a travel agency to make travel easier when things went wrong. Our experience has been the exact opposite. I would highly recommend to any customer considering their booking options to go with a different company or directly through the airline. Neither myself or the passenger going with me are new to travel, cancellations, and multi-flight experiences, but the difficulty experienced with BudgetAir is unlike any before - and I traveled through COVID shut downs.

Booking was sttaighforward and has the most competitive rate out there

Don't be fooled by the cheap fares. I have had last minute cancellations through this company and their customer support is terrible at best if you can understand them on the phone. If i could give them a zero stars i would.

I got most of the informtion that I needed to make a decision. The price was affordable. Options offered were useful.

Good value for money. User friendly website and timely delivery of etickets.

I had a very disappointing experience with BudgetAir. I contacted customer service to reschedule my flight, but I was told there were no available options until next year. However, when I checked online, I could clearly see earlier flights available for booking.
Despite pointing this out, they were unwilling to help with rescheduling and also refused to provide a refund. The customer support was unhelpful and showed no interest in finding a reasonable solution. Unbelievable thing was they don't have rescheduling flights from August to next year May and at the end they said your ticket vaild until 19 May.
This experience has been frustrating and disappointing. I expected better customer service and more transparency. Based on my experience, I would think carefully before booking through BudgetAir again.

Great experience

Budget air is terrible. They made a reservation and checked in for me using a fake email and fake phone. I was not able to verify my personal information due to the fact that my real info were not matching with the fake aliases they created on behalf of me. My flight was severely delayed and the airline was unable to compensate me because of that. The customer service was also an AI agent which is terrible

Easy process. No glitches (so far). Everything went smoothly.

The only thing I can say , is that you give me a good service. Thanks

They added a $25/ticket
Insurance charge that I didn’t agree to. I called back within 10 minutes and they wouldn’t let me take off the insurance $100 insurance fee for the 4 tickets. I called customer service and asked for them to take it off they said no, I asked to cancel the tickets so I could rebook it and try to not have that charge put on there and Most airlines give you 24 hours to cancel they don’t. They said they can’t do anything to help me out. Disappointed

Great job
Fast and comfortable

The flight fares were lot cheaper compared to the airlines website or any other third party agency.