It was a great site which got me the lowest prices tickets but I dont know why it wouldn't update the purchasing part in regards to filtering the correct age group. It did it several times in which I... See more
Company replied
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Review summary
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I liked the price, and when I checked you on Scam Detector, you had a very good rating. What I didn't like was that you wanted me to pay extra for seat selection (unheard of for a business class ti... See more
Company replied
Update: The eticket arrived after 72 hours. It's a simple trip on a major airline that issues tickets within minutes, not a low cost carrier. I left a 1 star review after waiting 50 hours, maybe that... See more
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The booking process was very comprehensive and not so time consuming. However the add on's are a bit much. Not sure if this is through your website or its a sign of the times with airlines and the c... See more
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3.5
Average
29K reviews
Asks customers to review
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Absolute Nightmare – Avoid BudgetAir.com at All Costs!
This has been the worst customer experience of my life. Even though Frontier officially processed my refund, I have been waiting for my money for over 3 months now. I am still struggling to get it back. Their customer service is absolutely terrible and unresponsive.
Will I ever fly with them again? Never! Please do yourself a favor and book your flights through other websites, even if it costs more. Saving a few bucks is not worth this headache!
6 April 2026
Unprompted review
Reply from BudgetAir.com
We are sorry to hear about your experience with the refund process and the difficulties you've faced with customer service. We understand how upsetting it is to wait so long for your money, especially after the refund was officially processed. We regret that this has been such a negative experience for you. WE will fix this so please share your booking number and we will reach out to you. Thanks for your coop. Kind regards Anne
Reply from BudgetAir.com
We are sorry to hear that you had a negative experience. We are always working to improve, and your feedback is valuable to us. At the same time we would like to understand why you feel like this as we checked your booking and dont see anything negative. We will reach out to you to see what happened and how we can help you. Kind regards Klara
Let Me Make This Crystal Clear:
Let Me Make This Crystal Clear:
DO NOT. BOOK. WITH. BUDGETAIR.
I cannot stress this enough. If you value your money, your time, or your sanity – stay far away from this company.
I booked a flight from Montreal to London Gatwick. Everything was confirmed. I made my plans, arranged time off work, packed my bags – and then 24 HOURS BEFORE DEPARTURE, I get an email:
"Your flight has been cancelled."
That was it. No alternative flight offered. No immediate refund processed. Just a cold email and £907 of my money – GONE in a second.
19 June 2026
Unprompted review
Reply from BudgetAir.com
We are sorry to hear about the cancellation of your flight and the significant inconvenience this caused, especially so close to your departure. We understand how frustrating it must be to have your travel plans disrupted and your money tied up. We are actively reviewing the details of your booking to understand what happened and how we can improve our communication and support in such situations. We appreciate you bringing this to our attention. Our Customer Care team will reach out to you and we will absolutely refund you if the airline cancellation allows it, so dont worry, we will not keep your money. Kind regards Klara
Good process, fair price
Iboooked a flight today and the process went really smoothly Plus the price was fair.
12 July 2026
Reply from BudgetAir.com
We're so happy to hear that your flight booking experience was smooth and that you found our prices to be fair. Thank you for your wonderful feedback!
Easy and affordable thank you
11 July 2026
Unprompted review
Reply from BudgetAir.com
We are so glad to hear that you found our services easy and affordable. Thank you for your kind words!
Flight cancelled for no reason
Flight cancelled for no reason, they said it was cancelled by the airline but when you book with the airline you never have theses situations or they propose you a decent substitution flight. Here airbudget couldn't secure my flight advised me 2 days before and proposed me flights with 15h of layover minimum.
If you want peace of mind go directly through airline company even if it is a bit more expensive.
Plus for the refund they took administrative fees. Worst experience.
10 July 2026
Unprompted review
Reply from BudgetAir.com
We apologize for the experience you had with your flight cancellation and the subsequent rebooking options. We understand how disruptive it is when travel plans are unexpectedly altered.
We want to get in touch with you to check what happened and what options we have to assist you. Please share your booking number and we will reach out to you. Kind regards Klara
Ease of booking
Ease of booking. Straightforward with all info in one place, simple to navigate and get done! Excellent experience! Best of all was the pricing…
11 July 2026
Reply from BudgetAir.com
We're so happy to hear that you found our booking process straightforward and easy to navigate! We truly appreciate your positive feedback on the experience and pricing.
“I had a very disappointing experience…
“I had a very disappointing experience with BudgetAir.com. I accidentally entered the wrong date of birth when booking my airline ticket and called customer service right away. They said they couldn’t change the date of birth and told me to go to the airport, saying there would be no problem. About two hours after purchasing the ticket, I called again and asked them to cancel so I could book a new ticket, but they refused, saying the ticket was non-refundable. I was very disappointed because I contacted them almost immediately. Their customer service was not helpful and I don’t recommend this company.”
11 July 2026
Unprompted review
Reply from BudgetAir.com
Thank you for sharing your experience. Our Customer Care team advised that incorrect date of birth has no affect on your trip, meaning you can use the ticket and it does not need to be adjusted. For cancelling our team needs to follow the airline policies, which in your case is non refundable. We are not allowed to overrule airline policies. Kind regards Klara
Reply from BudgetAir.com
We're so pleased to hear that you found the booking process to be great and straightforward. Thank you for your wonderful feedback!
The booking process was quick and easy
The booking process was quick and easy, the price of tickets are good, strongly recommend to use this service.
11 July 2026
Reply from BudgetAir.com
We're so pleased to hear that you found our booking process quick and easy, and that you appreciated our ticket prices. Thank you for your strong recommendation!
Reply from BudgetAir.com
We are so pleased to hear that you found our pricing to be excellent and the booking process straightforward. Your positive feedback is greatly appreciated!
I am extremely disappointed with your customer service and clarity
I am extremely disappointed with BudgetAir. My booking has been changed, but despite sending more than five emails, I still have not been given a definite travel date or a confirmed itinerary.
Every response has been vague, and I am left not knowing when my flight is. This is incredibly stressful, especially when trying to plan international travel. Good customer service should provide clear and timely information, but that has not been my experience.
I would not recommend BudgetAir based on my experience. If your booking changes, be prepared for poor communication and long delays in getting clear answers.
12 June 2026
Unprompted review
Reply from BudgetAir.com
We apologize for the experience you've had with your booking and the lack of clear communication regarding your travel dates and itinerary. We understand how stressful this is, especially for international travel, and we regret that we failed to provide the clear and timely information you deserved. Our Customer Care team will reach out to you to discuss the options. Please also know you can change your ticket your self if you like via your budgetair my account. Anyway we will reach out to you to fix this. Kind regards Klara
It was an easy navigating the booking…
It was an easy navigating the booking process. Transaction completed without any difficulties.
Thank you
9 July 2026
Reply from BudgetAir.com
We are so happy to hear that you found our booking process easy to navigate and that your transaction was completed without any difficulties. Thank you for your wonderful feedback!
Easy to use quick
10 July 2026
Reply from BudgetAir.com
We're so happy to hear that you found our product easy to use and efficient! Thank you for sharing your positive feedback with us.
Booking was easy
Booking was easy, pricing was great. My flight is not until mid-November, so I can not yet review the actual flight experience. Thanks, Vicki
10 July 2026
Reply from BudgetAir.com
We're so happy to hear that your booking experience was easy and that you found our pricing great! We look forward to welcoming you aboard in November.
Reply from BudgetAir.com
We are so glad to hear that our service met your expectations. We appreciate your kind words!
easy website and no hidden fees
9 July 2026
Reply from BudgetAir.com
We're so happy to hear that you found our website easy to use and appreciate your kind words about our transparent pricing. Thank you for your feedback!
Responding to your claims you are not a scam business.
Dr. Customer Service Team or Klara,
I highly doubt you have a booking number. Frontier Airlines said the booking number you gave was not valid or unable to be obtained. You never gave us a confirmation number. This makes us believe you are a business who relies on predatory and fraudulent practices.
Many airline services within the US offer changing of dates, modifications, or refunds.
This company has negative reviews on multiple sites such as Reddit, Trustpilot, and I could probably find more. The negative reviews for this rating site seems to be US residents.
You could give my wife her refund. Plain and simple. If not, I will reach to every person from the US who left you a negative review, to see if any are willing to bring this company into a class action lawsuit.
5 July 2026
Unprompted review
Reply from BudgetAir.com
Hello David,
I would be happy to look into this further for you! To help you properly, I am sending you an email where you can share your details with us. As soon as we receive your information, we will contact you immediately to discuss the next steps.
Kind regards,
Spot.
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