Kensington Mattress (Multiple Sizes)

Kensington Mattress (Multiple Sizes) Reviews

A product’s star rating is calculated as the average of all its reviews.


British homes direct logo

Sold by British homes direct

britishhomesdirect.co.uk

23.2K Reviews

4.3

The information on this page is based solely on product reviews written by customers of British homes direct via Trustpilot.


Here’s what people highlighted

Quality

3.7

3 ratings

Value for money

3.7

3 ratings


Product details

Brand: British Homes Direct

Enjoy deeper, more comfortable sleep with our Mattress in a Box, designed to deliver premium support, everyday comfort, and easy delivery straight to your door. Featuring 2000 individually pocketed springs, this mattress responds to your body’s natural movements throughout the night, helping to support your back, hips, shoulders, and joints exactly where you need it most. The medium firm feel makes it a great choice for both back and side sleepers, offering the ideal balance of comfort and support. Wrapped in an ultra-soft Tencel fabric cover, the mattress feels smooth, breathable, and luxurious from the very first night. At 23cm deep, it offers a quality sleep surface with a supportive feel, while the cushioned top layer gently cradles your body for added comfort. For added convenience, the mattress is vacuum packed, rolled, and boxed, making it much easier to move through hallways, upstairs, around corners, or into your bedroom. Simply unbox, unroll, and allow up to 48 hours for it to fully expand. Available in Single, Double, King Size, and Super King Size. Key Features 2000 individually pocketed springs for responsive full-body support Medium firm comfort level — ideal for back and side sleepers 23cm deep for a supportive, quality feel Ultra-soft Tencel fabric cover for a smooth, breathable finish Orthopaedic support for your back, joints, hips, and shoulders Vacuum packed and rolled for easy delivery and setup Available in Double and King Size

All reviews


Rated 5 out of 5 stars

Good cover finish very good price just used comfortable nights sleep worth looking at

Quality: 5
Value for money: 5
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Reply from British homes direct

Hi J,

Thank you so much for taking the time to leave us such a fantastic 5-star review!

We're delighted to hear that you're pleased with the quality and finish of your Kensington Mattress and that you're already enjoying a comfortable night's sleep. It's wonderful to know you found it to be excell
ent value for money and worth recommending to others.

Your feedback means a great deal to our team, and we're thrilled that we could provide you with a product that met your expectations. We hope you continue to enjoy your mattress for many comfortable nights to come.

Kind regards,
British Homes Direct

Rated 1 out of 5 stars

Would not know because this company decided to send it to an address in Uxbridge were I have never lived I have never lived in Uxbridge but my shipping address is on my receipt and they said I gave them a wrong address I will be returning another order that I have with this company because they have said I can't cancel the order because its going to be delivered within 72 hours after two phone calls and them promising a manager to phone me back and not letting me speak to a manager on the second time but telling me customer services would ring me back I had know phone calls I will never buy from this company again if this is there customer service and the customer satisfaction they need to do better than they are doing at the moment

Quality: 1
Value for money: 1
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Reply from British homes direct

We’re sorry to hear about your concerns, Mark. The delivery address used for the order would have been the address provided at the time of placing the order, which is why the mattress was delivered there.

However, we would still like to investigate this further and review the details for you. Pleas
e provide your order number so we can check the information and assist you accordingly.

Rated 5 out of 5 stars

Everything was ok

Quality: 5
Value for money: 5
British homes direct logo

Reply from British homes direct

Hi Mr Thorburn,

Thank you for your review.

We're delighted to hear everything was okay and that you're happy with your Kensington Mattress. It's great to know you found it good quality and value for money.

We appreciate your support and hope you enjoy many comfortable nights ahead.

Kind regards,

British Homes Direct