Website was clean and easy to navigate. Only issue I had was the flowers I picked weren’t available in the local area I was delivering to and they didn’t offer a swap until after I started the purchas... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Everything but the subscription was clear. I couldn't figure out if it was like others who could schedule a reminder for once a year or if it had to be monthly or what. I tried to set up an annual s... See more
The first few steps went smoothly, but when I put the addresses and payment information in, it seemingly wouldn't take it. I finally gave up and didn't go any further. I'm surprised to see that the... See more
Company replied
My daughter sends me wonderful Bouqs’ for many special occasions. However, this time I lodged a complaint about the frequent roses that simply never open. Bouqs proved they are the quality, customer f... See more
Company details
About The Bouqs Company
Written by the company
Why The Bouqs Co.?
The Bouqs Co.'s philosophy is simple: care about people, the planet, and the process of growing flowers. Bouqs believes in farm-direct, transparent sourcing, which means partnering with farmers who use sustainable growing practices like minimizing waste and recycling water. The end result? No more middlemen! Flowers stay fresher, longer —for birthdays, anniversaries, new beginnings, or just because.
Our Story & Mission
Founded with the belief that there can never be too much kindness or compassion in the world, we believe that the simple gesture of gifting flowers can transform your day, rekindle an old connection, or spark a new one. And we believe in the power of community and our shared mission: To create a better way to deliver responsibly sourced, farm-fresh flowers and gifts made with love to the people you love the most.
Eco Friendly Flowers
We’re helping farmers all over the world grow their business! We partner with eco-friendly farms that minimize waste, recycle water, and use sustainable growing practices. This farm direct, transparent sourcing means we say “bye” to all those middlemen and “yes” to longer lasting flowers.
Monthly Flower Subscriptions
Happiness. Delivered. Monthly flower subscriptions. Long-lasting blooms, straight from the farm--starting at $48.
Our Best Deal
Up to 30% off + free shipping. Plus, exclusive discounts on one-time orders. Skip, cancel, or pause your subscription any time after your first order.
Flexibility
Pick your frequency, with options from weekly to every other month. Customize your subscription once and let us do the rest, or choose the recipient, date, and flowers for each delivery.
The Best Blooms
Access to a curated collection of Bouqs from eco-friendly farms makes for memorable unboxing, every time.
Wedding & Event Flowers
Get the wedding and event flowers of your dreams while sticking to your budget. Choose from our selection of pre-arranged wedding arrangements or go the DIY route using bulk flowers to create personalized arrangements for any event.
Shop The Bouqs Collections
Flowers
Subscriptions
Birthday & Occasions
Next Day Flower Delivery
Plants
Flowers Under $50
Flower Deals
Corporate Gifting
Retail
Shop In Store
Contact info
4094 Glencoe Ave, 90292, Marina del Rey, United States
- 888-320-2687
- trustpilot@thebouqs.com
- bouqs.com
3.8
Great
97K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Awful experience, terrible quality
Spent over $150 for flowers for my mother for Mother's Day. I chose to add a $20 white "hammered" vase to make sure that the bouquet would be extra special for the occasion. The "hammered" vase turned out to be a cheap plastic vase. This is such a deceptive description. The flowers were not fresh and the bouquet was filled with mostly green filler, not fresh flowers. It was such a disappointing experience for me and my mother. Terrible quality!! Such a waste of money.
11 May 2026
Unprompted review
Reply from The Bouqs Company
Hi there,
We’re really sorry to hear about your Mother’s Day order, and we appreciate you taking the time to share what happened.
We completely understand how disappointing this must have been, especially since this was meant to be something special for such an important occasion. Receiving a vase that didn’t match what you expected, along with a bouquet that felt heavier on greenery than fresh blooms, is not the experience we want for our customers.
We also hear your concern about the “hammered” vase description, we understand how that could feel misleading based on what you received, and we’re sorry for the confusion and disappointment this caused.
We’d really like the chance to take a closer look at your order and see what went wrong here. If you’re open to it, please reach out to us at help@thebouqs.com so our team can review everything and help further.
We appreciate you bringing this to our attention, and we’re truly sorry we let you and your mother down on such a meaningful day.
Warm regards,
Shen@TheBouqsCo.
Great Fresh Flowers Delivered on Time
Photos of flowers are great. Easy to place an order.
15 May 2026
Reply from The Bouqs Company
Hello Sarai,
Thank you for your wonderful feedback! We’re delighted to hear that the flower photos caught your eye and that placing an order was easy. Providing a smooth and enjoyable experience is always our goal. We can’t wait to help you pick out your next beautiful arrangement!
Warm regards,
Jane@TheBouqsCo.
Reply from The Bouqs Company
Hi There,
Thank you for your kind feedback! We’re so pleased to hear you had a great experience with our customer service — providing attentive and reliable support is something we truly value. We can’t wait to help you pick out your next beautiful arrangement!
Warm regards,
Jane@TheBouqsCo.
Great must try
15 May 2026
Reply from The Bouqs Company
Hi There,
Thank you for your kind feedback! We’re thrilled to hear you had such a positive experience and consider us a “must try.” Providing great service and beautiful flowers is always our goal, and we truly appreciate your support.
Warm regards,
Jane@TheBouqsCo.
Review from Subsriber
Easy to order, great quality flowers with reliable delivery. Customer service is very responsive.
Best flower company ever.
14 May 2026
Reply from The Bouqs Company
Hi There,
Thank you so much for your wonderful feedback! We’re delighted to know you found ordering easy, enjoyed the great quality of our flowers, and appreciated the reliable delivery and responsive customer service. Hearing that you consider us the “best flower company ever” truly means the world to us. We can’t wait to help you pick out your next beautiful arrangement!
Warm regards,
Jane@TheBouqsCo.
Save your money,no one cares
Well besides all of the confusion from Groupon and the Bouqs Co. . I never saw my Groupon bucks come off of the order? Yet my Groupon bucks are gone? Why??? We also have a ring doorbell and the delivery process was terrible. It appears that they went out of their way to not set off our doorbell so we have no idea how long the flowers sat out in the cold air at the edge of our porch before we found them. Then when we got them opened they seemed so compressed as if they were sat on to get them in the box. The whole process, just awful.
13 May 2026
Reply from The Bouqs Company
Hello Kevin,
We’re sorry to hear this order turned into such a disappointing experience, and we appreciate you taking the time to share what happened.
We understand why you’d be upset after dealing with confusion around both Groupon and your order total, especially if your Groupon Bucks were deducted but didn’t appear to be reflected the way you expected at checkout.
We’re also sorry to hear about the delivery experience. Having your order left outside without a notification, especially when you have a Ring doorbell and had no way of knowing how long the flowers were sitting out in the cold, is understandably concerning. On top of that, opening the box to find the bouquet looking compressed and not presented as expected only added to an already frustrating experience.
Our team has already reached out to you directly by email so we can review both the Groupon concern and delivery details more closely. We’d really appreciate the opportunity to take a better look at what happened and assist you further.
Thank you again for bringing this to our attention. We’re sorry this order missed the mark and hope to connect with you directly soon.
Warm regards,
Shen@TheBouqsCo.
Reply from The Bouqs Company
Hi Vanessa,
We’re sorry to hear you felt your order did not provide the value you were expecting, and we appreciate you taking the time to share your feedback.
We understand how important it is for our customers to feel confident in both the quality of their flowers and the overall experience they receive. Our bouquets are priced to reflect farm-fresh sourcing, thoughtful design, and nationwide delivery, but we also understand that value can feel different from person to person.
Your feedback is important to us, and we appreciate you sharing your perspective.
Warm regards,
Shen@TheBouqsCo.
I put my subscription on hold last…
I put my subscription on hold last month because of funding but you still went ahead and sent them anyways and took the money !
#2 we live in AZ where it is over 100 degrees outside the flowers were left in the heat they were hot and wilting nobody rang the doorbell as my wife was there!
Waste of money
Since you didn’t honor my request the card has been blocked and I will find someone local!
14 May 2026
Reply from The Bouqs Company
Hi Charles,
We’re sorry to hear about your experience and appreciate you taking the time to share your feedback.
We understand how upsetting it must have been to receive a charge for an order after believing your subscription had been placed on hold, especially when you were trying to manage your deliveries due to budget concerns. After reviewing your account, we can confirm that one monthly Bouq was skipped. However, skipping a delivery only applies to that selected month and does not automatically pause upcoming scheduled orders, which continue as normal the following month.
We also understand your disappointment with how the delivery was handled. Having flowers left outside in Arizona heat without a doorbell notification, especially while someone was home, is far from ideal, and we can understand your concerns about the condition of the bouquet after being left in those temperatures.
Our team has reached out to you directly by email so we can take a closer look at this and better assist with your concerns. We’d appreciate the opportunity to review everything further and address this properly.
Thank you again for bringing this to our attention. We’re sorry this experience left you feeling this way and appreciate the chance to follow up directly.
Warm regards,
Shen@TheBouqsCo.
Overall liked the site
Overall liked the site, would prefer if a photo sample was available for the varying sizes (less stems version especially). When giving flowers you don't want to be cheap but sometimes a few stems can still make a nice impact
14 May 2026
Reply from The Bouqs Company
Hello Tundi,
Thanks so much for your feedback, we really appreciate it.
We’re glad you liked the site overall, and we hear you on wanting a clearer sense of what the different sizes look like, especially the smaller stem counts. Even a few stems can still make a really nice arrangement when it’s put together well.
Just a quick note, there are actually photo previews for each size on the product pages. You can click through the different size options to see how each one looks before you order.
Thanks again for pointing this out, it’s really helpful as we keep improving the experience.
Warm regards,
Shen@TheBouqsCo.
Website was easy to use
Website was clean and easy to navigate. Only issue I had was the flowers I picked weren’t available in the local area I was delivering to and they didn’t offer a swap until after I started the purchase process. I guess I wouldn’t even want the flowers as an option as soon as the website knows what area I’m going to send them to. I was able to swap them out super easy. So far, it’s been a great experience and would recommend.
14 May 2026
Reply from The Bouqs Company
Hi Bryson,
Thanks so much for sharing your experience.
We’re glad the site felt clean and easy to use, and even better that you were able to switch the bouquet quickly once you ran into the availability issue. We also hear your point about not finding out earlier that the original flowers weren’t available for that delivery area, that’s helpful feedback, and we understand how it would be better to know that upfront while browsing.
It’s great to hear everything still worked out smoothly and that you’d recommend us, that really means a lot.
If anything like this comes up again, feel free to reach out at help@thebouqs.com. We’re always here to help and sort things out.
Warm regards,
Shen@TheBouqsCo.
Wonderful Company
Wonderful Company. My flower arrangement wasn't as fresh as it should haven been. It was a surprise Mother's Day Gift from my son, who has never ordered flowers for me before. He paid for Saturday Delivery too.
I contacted Bouq.com to let them know.
Jenschelle promptly contacted me, and is sending a replacement fresh arrangement.
I'm so impressed with the immediate response, kindness, and caring from Bouq.com
13 May 2026
Reply from The Bouqs Company
Hello Kay,
We truly appreciate you sharing your experience. We are so glad we could promptly resolve the freshness issue with the initial arrangement. It means a lot to us that we could help make your Mother's Day special.
Keep Blooming!
Ram@TheBouqsCo.
Discrepancy between price and quality
For the price paid, the product quality was disappointing. I sent the flowers as a gift. The recipient reported back that the pink roses looked damaged and the yellow roses were over the hill already. The rest of the experience was fine.
6 May 2026
Reply from The Bouqs Company
Hi Natalie,
Thank you for sharing your honest feedback. We’re very sorry to hear that the roses in your order arrived in poor condition and did not meet expectations, especially since this was meant to be a gift. We understand how disappointing that must have been and truly value your feedback. Please be on the lookout for an email from us shortly — we greatly appreciate your patience and understanding as we work to make this right.
Warm regards,
Jane@TheBouqsCo.
The web page was easy to use.
The web page was easy to use. The initial flower arrangement I picked had one flower not available, so I had to pick a different one. The shipping cost of $25.00 was unexpected when I selected the arrangement. It would help to know that ahead of time.
14 May 2026
Reply from The Bouqs Company
Thanks for sharing your experience with us, Shah.
We’re glad to hear the website was easy to use, though we’re sorry the first arrangement you selected wasn’t available and you had to choose another option. We understand how that can be disappointing when you already had something in mind.
We also hear your point about the shipping cost only becoming clear at checkout. Just to clarify, our standard shipping fee is $25 per Bouq for guest checkout. When you create a Bouqs account, the delivery fee is reduced to $20 per Bouq. We appreciate your feedback on wanting more transparency earlier in the browsing experience, it’s really helpful as we continue improving the site.
Thanks again for taking the time to share your thoughts with us.
Warm regards,
Shen@TheBouqsCo.
Reply from The Bouqs Company
Hello Lorraine,
Thank you for your feedback! We’re glad to hear you found our website easy to use and enjoyed the nice selection of flowers available. Making the ordering process simple while offering a variety of beautiful options is always our goal, and we truly appreciate your support.
Warm regards,
Jane@TheBouqsCo.
A real Scam!
Received a bouquet as a Mother's Day gift. Pathetic. Cheap plastic vase. It is embarrassing to call these weeds flowers. I can purchase better quality flowers and vases at Walmart and for less money. This company should be ashamed of lack of quality,value and care they show to their customers.
12 May 2026
Unprompted review
Reply from The Bouqs Company
Hello Geraldine,
Thank you for sharing your honest feedback. We’re very sorry to hear that your Mother’s Day bouquet did not meet expectations. We understand how disappointing it must have been to receive a vase and flowers that felt far from the quality you deserved. Your feedback is very important to us, and we take it seriously. If you could kindly reach out to our support team at help@bouqs.com, mention this review, and we will gladly assist you in resolving this matter. We truly hope to make your experience better.
Warm regards,
Jane@TheBouqsCo.
No customer service response for online…
No customer service response for online order. Unable to view my order to make a change or cancel and reorder.
13 May 2026
Reply from The Bouqs Company
Hello There,
Thank you for sharing your feedback. We’re very sorry to hear about the difficulty you had with your order and the lack of customer service response. We understand how frustrating it must have been not being able to view or make changes to your order. We truly value your feedback. Please be on the lookout for an email from us shortly. We truly appreciate your patience and understanding.
Warm regards,
Jane@TheBouqsCo.
The bouquets are always gorgeous and…
The bouquets are always gorgeous and long lasting. There was one bouquet that for some reason wilted right away. They quickly replaced the bouquet with another one of my choice without any fuss. Customerservice is very responsive and helpful.
11 May 2026
Reply from The Bouqs Company
Hello Jennifer,
We're so pleased to hear that our bouquets consistently bring you joy and last beautifully. We appreciate you highlighting our quick and fuss-free resolution when one bouquet didn't meet expectations. Your kind words about our responsive and helpful customer service mean a lot to us. Thank you for your wonderful feedback!
Keep Blooming!
Ram@TheBouqsCo.
The flowers I purchased did not look…
The flowers I purchased did not look like the picture. The recipient send me a picture and there was more greenery than flowers. I paid for the the largest one available . I am extremely disappointed . A colleague recommended Bouqs- I will not be using again.
13 May 2026
Reply from The Bouqs Company
Hello Lorraine,
Thank you for sharing your feedback. We’re very sorry to hear that your order did not meet expectations. We understand how disappointing it can be when a gift doesn’t look as pictured, and we truly value your feedback. Please be on the lookout for an email from us shortly — we appreciate your patience and understanding as we work to make this right.
Warm regards,
Jane@TheBouqsCo.
Reply from The Bouqs Company
Hi Rebecca,
We are so happy you found ordering easy! We know you'll love your DIY Flower Bar box!
Keep Blooming!
Ram@TheBouqsCo.
Flowers and customer service did not meet expectations.
Flowers arrived timely . For an$80 bouquet, flowers sparse. Some of flowers in vase,others laying in bottom of box. After a few days,most were wilting. I wrote a review and actually rated a three. Received email wanting to know more about the rating. I clicked the link and immediately received reply that I was blocked. First time ordering from this company. I. want a refund as this was for Mothers Day. Guess there is no satisfaction guarantee with this company. Can you imagine being blocked?
11 May 2026
Unprompted review
Reply from The Bouqs Company
Hello There,
Thank you for sharing your honest feedback. We’re very sorry to hear that your bouquet did not meet expectations and that you had trouble with the review process. We understand how disappointing this must have been, especially for a Mother’s Day order, and we sincerely apologize for the inconvenience.
If you could kindly reach out to our support team at help@bouqs.com, mention this review, and we will gladly assist you in resolving this matter. We truly value your feedback and hope to make your experience better.
Warm regards,
Jane@TheBouqsCo.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.