Dear Nita,
Thank you for taking the time to share your experience and concerns. We understand that this period of uncertainty has been difficult for you, and we take your concerns seriously. We would like to clarify a few points raised in your review.
With regard to your request for access to your medical records, we would like to explain that we are not permitted to release medical records immediately upon request. Due to applicable privacy and data protection regulations, we are legally required to complete an identity verification procedure before any medical information can be disclosed.
According to our records, your initial request for access to your medical file was received on 9 June 2026 at 23:44. On 11 June 2026 at 10:14, we informed you that your request had been received and was being processed. Subsequently, at 10:17 on the same day, your request was forwarded to the responsible department. Your file was then prepared as quickly as possible. However, we were only able to provide your records after receiving the completed verification documents, in accordance with the legal requirements for the release of medical information.
We would also like to clarify that the form you received was not a form specifically intended for dermal fillers, but a general form used for injectable treatments. This form is used for various injectable procedures, including botulinum toxin treatments.
Regarding the video consultation, we understand your question as to why this was not offered earlier. Within our clinic, follow-up assessments are normally conducted in person, as this allows our physicians to evaluate treatment outcomes as carefully and accurately as possible. Because an in-person consultation was not possible due to your residence outside the Netherlands, we offered a video consultation as an exception so that we could still review your concerns and discuss your situation with you. This is not part of our standard follow-up process, but rather a solution that was specifically offered in your case.
We are sorry that you felt you did not receive sufficient answers to your questions. That was never our intention. We remain willing to discuss your concerns with you and answer your questions as thoroughly as possible.
Kind regards,
Joyce Maas