Reply from Biotrade
Dear Mariela,
thank you so much for your 5-star review.
We truly appreciate your feedback.
Best regards,
biotrade team
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Company details
Written by the company
A privately held European company based in the capital of Bulgaria, with more than 30 years experience in developing and manufacturing dermo-cosmetics. We are an interdisciplinary team of professionals led by a dermatologist, fully dedicated to our mission - to create efficient, innovative and effective products, which nurture and visibly improve the health and look of the skin. The essential product lines provide a full spectrum of skincare, targeting specific concerns – acne, hyperpigmentation (dark spots), hyperhidrosis (excessive sweating), seborrheic dermatitis, atopic skin (very dry skin), alopecia (hair loss).
Contact info
Mladost 1, 24 Vartopo str, 1797, Sofia, Bulgaria
- info@biotrade.bg
- biotrade.shopping
4.0
Great
25 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 1 week
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Quick shipment and lovely surprise to…
Quick shipment and lovely surprise to receive gifts! Thank you
14 December 2025
Reply from Biotrade
Thank you for your kind words.
We truly appreciate your 5 star review!
Wishing you a nice holiday season and hoping to see you soon.
Best regards,
biotrade Team
My admiration for Biotrade
My admiration for Biotrade
Honestly, Biotrade is a brand that truly impresses me. As a man who takes care of his skin and wants to look his best, I can feel the difference after just the first few uses.
Their products aren’t just cosmetics — they’re real care that works. The skin looks cleaner, more radiant, and simply… more perfect.
I love that it’s a Bulgarian brand with class — created with thought and quality that can easily compete with global ones.
24 October 2025
Unprompted review
Reply from Biotrade
Dear Mr. Krusharov,
Thank you so much for your kind and appreciative words of our brand and products. Our mission is based on our motto "we do care" and to know that we are recognized for it, it's very rewarding. All the best and hope to see you soon on biotrade.shopping.
All the best,
Biotrade Team
I am a dermatologist
I am a dermatologist. I appreciate the excellent formulation, good tolerability, pleasant texture, and effectiveness of your products. I would like to learn more about the possibilities for distribution or placing bulk orders of this cosmeceutical line.
4 October 2025
Reply from Biotrade
We truly appreciate your 5 star review and your comments and appreciation for our products. We would like to kindly ask you to write to us at info@biotrade.bg, so that our team is be able to properly assist you.
All the best,
Biotrade Team
No Results After Months of Use – Very Disappointed
I used two of their creams for 4 months:
Biotrade Intensive Care Cream (Azelaic Acid 20% + Niacinamide 6%)
Pure Skin Brightening Eye Cream (Anti-wrinkle and dark circle serum)
I was initially excited to find a cream with 20% azelaic acid, since I had great results in the past using a 15% formula—it really improved skin smoothness and reduced dark spots. Unfortunately, I was very disappointed with this one. After several months of consistent use, I saw no results at all.
The same goes for the eye cream—it felt as though I hadn’t used anything.
I won’t be buying from this brand again.
The two stars are only because customer support was decent and the online purchase process was easy.
16 September 2025
Unprompted review
Reply from Biotrade
Dear Claudia,
Thank you for sharing your detailed feedback and for giving our products a try. We’re truly sorry to hear that you didn’t see the results you were hoping for, especially after your positive experience with similar ingredients in the past.
We understand how frustrating it can be when a product doesn’t meet your expectations, despite consistent use. Every skin is unique and can respond differently to even well-established ingredients like azelaic acid and niacinamide. Factors such as skin type, current condition, and even changes in your routine or environment can all influence results.
We appreciate your recognition of our customer support and the ease of the online ordering process. Your feedback is invaluable and will help us continue to improve.
If you’re open to it, we’d be happy to discuss your experience in more detail and help identify possible reasons why the products may not have worked as expected. Sometimes, a personalized approach, like adjusting the routine, application method, or combining with other products, can make a big difference.
Please feel free to reach out to us directly if you’d like tailored advice or support.
Thank you again for your honest review and for giving us the opportunity to learn from your experience.
Biotrade Team
info@biotrade.bg
Cannot get my query answered from…
Cannot get my query answered from customer care. Waiting over a week for my order and no update.
30 August 2025
Reply from Biotrade
Hi Hazel,
We have answered your e-mail yesterday, which this week was our first working day, as Monday was a public holiday for us at Biotrade. Please do accept our apologies for the delay in answering to you and let us know if there is anything we could do to you, to change your perspective of our service and products.
We will be waiting for your reply and for an opportunity to change your opinion.
Best regards,
Biotrade Team
the ingredients are very good
the ingredients are very good, and the price is good. This brand is honest in what it is offering to its clients. My skien has improved thanks to the vitamine C serum, combined with the retinol serum. The Urea cream is also perfect for a good hydratation.
8 August 2025
Reply from Biotrade
Dear Lydie,
We trully appreciate your 5 star review and your amazing comments on our products - the Vitamin C serum and the Urea Cream. And the recognition of our brand, as one that cares. We would love for you to try some of our other products also and let us know what you think of them.
All the best and hope to see you soon at biotrade.shopping
I really appreciated the friendly and…
I really appreciated the friendly and attentive service, as well as the detailed answers and helpful advice the company provided both before and during the ordering process. It was also a lovely touch to include a small gift with the package — that made it even more special.
20 May 2025
Reply from Biotrade
Thank you so much for your 5 star review, we truly appreciate it, particularly your kind words about our service!
If you ever need our assistance again, please do not hesitate to reach out.
We look forward to see you again at biotrade.shopping.
Best regards,
The Biotrade Team
Reply from Biotrade
Dear Natalia,
Thank you for your 5 star review!
We truly appreciate your words about our products and service, and we look forward to see you again soon.
Best regards,
Biotrade team
It will help if the tracking process…
It will help if the tracking process will be more clear. In my case, I made an offer, wait for 3 days and then got a mail that order is completed - without any understanding where my parcel is. Sucessfully, I have got the product already, but it was nervous
2 May 2025
Reply from Biotrade
Hello,
We find your feedback extremely valuable, for which we truly thank you.
We sincerely apologize for any confusion and anxiety caused by the tracking process. We understand how important it is to have clear and timely updates on your order status, reason for which we are currently working to improve this to ensure a smoother experience for our customers.
If you have any further questions or need assistance, please do not hesitate to reach out to our customer support team.
Best regards,
The Biotrade Team
Biotrade- Acne out
Absolutely terrible. I used it for less than a week, it dried out my face so badly that it started cracking. I used the ‘Acne Out’ set—the cleansing foam and the active cream for oily skin—but the moisturizer can’t keep up with how much that foam dries out your skin. I do not recommend it at all!
24 March 2025
Unprompted review
Reply from Biotrade
Hello Iasmina,
Thank you for sharing your opinion with us. We’re sorry to hear that the products from the Acnaut series did not meet your expectations.
Based on your feedback, we would first like to clarify that the Acnaut routine for under-the-skin pimples requires a specific method of application. Incorrect or different usage from the one described can affect both the final results and the overall condition of the skin.
Customer satisfaction is extremely important to us, and we’d love to learn more about your experience with these products, as that’s the only way we can support you fully and find the most suitable solution for you.
We would greatly appreciate it if you could share more details — what type of under-the-skin pimples you’re experiencing (there are several kinds, and each is treated differently — if you're not sure, feel free to send us photos of your face so we can identify them), the steps in which you used the products, and what other products you combined them with.
The products from the Acnaut series are developed with care for the needs of acne-prone skin and are very effective and safe when chosen according to the specifics of your skin and used correctly.
Of course, everyone’s skin is absolutely unique and reacts to cosmetics in its own way. For example, treated and exhausted skin requires a gradual introduction of acne-targeted products and more frequent moisturizing — at least several times a day.
For this reason, the Acnaut Hydro Active moisturizing cream should be used not only in the morning and evening, but also during the day whenever you feel tightness or dryness.
At the same time, the Acnaut foam is an extremely gentle product, suitable for sensitive skin. Its lactic acid content even helps strengthen the skin's natural protective barrier and should not have a drying effect.
Like all cleansing products from Biotrade, the foam is sulfate-free.
We remain at your disposal and would be happy to work with you to determine what exactly may have caused the discomfort and to recommend any adjustments if necessary.
Here is our e-mail info@biotrade.bg.
Best regards,
Biotrade Team
Speedy delivery and everything was in…
Speedy delivery and everything was in good condition. Look forward to using the products
15 March 2025
I can't get into my personal account
I can't get into my personal account, and the letter for recovery doesn't arrive by mail. They can't find out where my package is
18 November 2024
Reply from Biotrade
Dear Snizhana,
Thank you for reaching out to us. We understand your concerns regarding accessing your personal account and tracking your package.
Regarding your account access issue, we have not received any emails from you about this problem. Please ensure that you are checking the correct email inbox, including the spam/junk folder, for the recovery email. If you still do not receive it, please contact us directly at info@biotrade.bg so we can assist you further.
As for your package, it was shipped to the Netherlands on 21.11. According to the tracking system, the status is: “The shipment is transported to the destination country/area and handed over to the delivery organization there.” You should receive your package within the next few days.
If you have any further questions or need additional assistance, please do not hesitate to write to us at info@biotrade.bg.
Best regards,
Biotrade Cosmeceuticals Team
Life-Changing product for problematic skin <3
I started using Biotrade products because of my problematic skin, and I can't express how much the Acnaut Active Lotion has changed things for me. After struggling with pimples for so long, this is the first product that has genuinely worked. It not only cleared up my skin but also gives me peace of mind—now, whenever I get a breakout, I know I can rely on Acnaut to help me through it. Thank you, Biotrade!
9 October 2024
Reply from Biotrade
Thank you so much for sharing your experience with our Acnaut Active Lotion! We’re thrilled to hear that it has made such a positive impact on your skin and provided you with peace of mind.
At Biotrade, our goal is to create products that truly help our customers, and your story is a wonderful testament to that. We’re here for you whenever you need us, and we’re so glad to be a part of your skincare journey.
Thank you for trusting us!
Kind regards,
Biotrade Cosmeceuticals team
Changed my skin!
biotrade products changed my life! I never had a problematic skin but after I turned 25 my face got crazy and I had many pimples! I was really confused what to use and then I found about biotrade and decided to give them a chance. First I used Acnaut series and they completely changed the game! Soon I was back to having my skin back to normal 😊 now I use Pure skin - hydration and exfoliation are my best friends! Thank you, BIOTRADE ❤️
1 October 2024
Unprompted review
Reply from Biotrade
Wow, Denislava, your review just made our day! Thank you for taking the time to share your experience. We’re delighted to know that our Acnaut and Pure Skin products have helped you and had such an impact on your life. Thank you so much! Kind regards from the Biotrade Team
I am absolutely delighted with the…
I am absolutely delighted with the creatures of cosmetics, I cured acne in a few months and got almost the skin of my dreams thanks to your cosmetics! I was already desperate, but decided to try you and I was right!
I took off one point because unfortunately my pores are very clogged, which was not the case before, I mean blackheads and sebaceous threads. I don't use decorative cosmetics, so I can't say that it's because of it. Perhaps you have some recommendations)
26 September 2024
Reply from Biotrade
Hello Elizabeth,
Thank you so much for your feedback and for trusting our products! We’re thrilled to hear that our Acnaut series has helped improve your skin and brought you closer to your skincare goals.
We understand your concerns regarding clogged pores. The Acnaut line is specifically designed for acne-prone skin, formulated to help clear pores and combat acne - causing bacteria. However, every skin is unique, and we’d love to assist you further. In order for us to provide you with the advice, we will need for you to share more details about your skincare routine and your current skin condition. Please feel free to contact us at info@biotrade.bg to discuss your case in more detail.
Looking forward to hearing from you.
Kind regards,
Biotrade Team
No delivery, no response!!
I have placed on 31/07/2024. On the same day, I received an email saying “your oder has been marked complete on our side”, indicating no further information as to delivery. To this day, I haven’t received my order, and I have unsuccessfully attempted to contact the company by email and by filling up their online form. Their website looks like it is no longer properly operational (e.g. if you try to login, it just sends you back to the home page).
1 September 2024
Unprompted review
Reply from Biotrade
Good afternoon,
Thank you for bringing this to our attention. We're truly sorry to hear about the inconvenience you've experienced with your order.
Unfortunately, as your review doesn’t include identifying information, we’re unable to locate your order. Could you please email us at info@biotrade.bg with your order details so that we can properly handle your case.
We sincerely apologize for the frustration this has caused and look forward to assisting you.
Kind regards,
Biotrade Team
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