BEARReviews 

685
TrustScore 4 out of 5

4.1

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Rated 1 out of 5 stars

Not a good experience been here a few times over a couple of years thinking things will improve. But hey ho, they don't. The usual, waiting for ages 30 minutes plus for your hot food order which is th... See more

Rated 5 out of 5 stars

Beautiful location and unique experience. It was so nice to go somewhere completely different to the norm. We visited on a Friday night and ordered a bottle of prosecco, followed by food. We ordered a... See more

Company replied

Rated 5 out of 5 stars

I remember going on the weekend and it being very busy, regardless of this I had a great experience with the team. Very smiley and welcoming. I always like to visit, whether it be for a quick bite or... See more

Rated 5 out of 5 stars

For the last 4 years BEAR coffee has been consistently good, despite the regular change of the source of the beans. Whoever chooses the coffee knows what they are doing. I stopped having sugar in my... See more

Company replied

Company details

  1. Coffee Store
  2. Breakfast Restaurant
  3. Brunch Restaurant
  4. Coffee Roasters
  5. Coffee Shop
  6. Coffee Wholesaler

Written by the company

BEAR is an award-winning independent brand offering an elevated coffee experience ‘in-store’ and ‘at home’.


Contact info

4.1

Great

TrustScore 4 out of 5

685 reviews

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Asks customers to review

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Hasn’t replied to negative reviews

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4.1

All reviews

(685)

18 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

A bad experience again.

Not a good experience been here a few times over a couple of years thinking things will improve. But hey ho, they don't. The usual, waiting for ages 30 minutes plus for your hot food order which is then served luke warm or cold, even when the place is quiet? Totally unacceptable. Stained fabric seating, tables not cleared or cleaned properly, food bits on the floor and on sofas, seating. Staff do not look happy at all every time, there is no friendly greeting. Feels dated and uninviting for all of the above reasons. Will not be going again. It's all about taking your money.

15 June 2026
Unprompted review
Rated 5 out of 5 stars

I remember going on the weekend..

I remember going on the weekend and it being very busy, regardless of this I had a great experience with the team. Very smiley and welcoming. I always like to visit, whether it be for a quick bite or a coffee. I was talking to my wife about this and she prompted me to make a review as it’s always nice to share positive experiences

25 April 2026
Unprompted review
Rated 3 out of 5 stars

Food brilliant - shopping centre filthy

Food brilliant but the site in general looks like it’s not cared for anymore. Whats happened? Rubbish everywhere!!! Bins all full.. staircases to car park and inside area near Asda is absolutely filthy! The place looks unkept. Which is a shame as it used to stand apart from the rest of the tired looking town centre. Sort it out Barons Quay.

25 March 2026
Unprompted review
Rated 2 out of 5 stars

Must try harder, bad attitude!

Ordered the main and then refused the dessert with attitude.

Loved our experience in Bear Uttoxeter so thought we’d give Derby a try. Picked Irongate because it is open until 9 pm.

7:30 table, mains were delicious. 8:10, can’t order anything else because kitchen is closed. In my experience, this means no new covers starting to eat. When I challenged the fact that cake and ice cream are no real effort and was not impressed by policy, especially not to be warned “last orders”, I was greeted with attitude and not my fault.

Puddings in Pizza express it is then. Shame, I was really looking forward to it.

13 February 2026
Unprompted review
Rated 5 out of 5 stars

Every month

Every month, like clockwork, I receive a notification that my subscription delivery is on its way. Just five days later, it arrives. The communication is excellent, and the coffee is consistently delicious, making each day enjoyable.

19 January 2026
Unprompted review
Rated 1 out of 5 stars

Came in today

Came in today, two members of staff completely run ragged ! One on coffee’s one on the till, the guy on the till has to take people there food also.
Waited 20 mins in a queue.. supposed to be a nice experience going out for lunch, made terrible as they don’t want to employ the proper staff.

11 December 2025
Unprompted review
Rated 3 out of 5 stars

Placed the order on the 1st November…

Placed the order on the 1st November and it did not arrive until 7th November missing the birthday date, the delivery address is close and suggest reconsidering the mail prefernce used for thier deliveries. However the recipient does love Bear and was happy to receive a gift voucher

10 November 2025
Rated 5 out of 5 stars

Notts Team- Great!!!!

I ordered a voucher in line but made a mistake. The Nottingham team were excellent in rectifying my mistake and ensuring the voucher would work for my son as he returned to uni!!!

4 September 2025
Rated 3 out of 5 stars

Not great

Not great. £6.20 which comprised of decent filter coffee with no option to add cream or milk and a cold single expresso and cold piccolo. Only went in because I saw it being raved about on YouTube but I’ll never waste my money there again.

30 July 2025
Unprompted review

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