Shoes are great, comfortable, well made and value for money. Website is a nightmare particularly when used on a phone. The incessant chat bot pop up and the inability to switch it off has lead to my d... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I love the shoes but am marking low as the after sales service is poor. They arrived and were too big, I sent an email explaining but received a terse reply and was told to send them back at my own e... See more
Company replied
A quality British made product at a reduced price.Have dealt with this company for a few years and would recommend their products.Only one minus and that was it took longer than normal to be delivered... See more
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Beautiful slippers, with leather both on the inside and outside. Two little drawbacks, it slips easily off the foot while walking, and the black rubber soles makes streaks on the hardwood floors. Mayb... See more
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Company details
Written by the company
Barker shoes are an English Shoemaker that has been producing handmade shoes using traditional shoemaking methods since 1880. Popular styles including Brogues, Oxfords, Derbys, Loafers and Boots.
Contact info
Station Road, NN6 0NT, Earls Barton, United Kingdom
- 01604 810387
- barker.online@barkershoes.co.uk
- barkershoes.com
3.7
Average
891 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 70% of negative reviews
Typically replies within 48 hours
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Terrible service
First off, lovely shoes.
I bought a second pair, following the fit and last advice from their texting service. Shoe is massively too big, and their customer service person said it was my fault. Emails asking for a return exchange have gone unanswered for over a month, and their policy says I now can’t return them. I wish I could recommend but now I’m stuck with shoes that are too big and an unresponsive, indifferent team.
8 January 2026
Unprompted review
Reply from Barker Shoes
We apologise for the delay in responding. Our operations team was on leave over the Christmas and New Year period, which regrettably caused delays in handling some customer requests. The team has now resumed work this week.
We are reviewing your request and will process this within the next 2–3 working days. A member of our team will be in touch shortly to confirm the next steps regarding your exchange or return.
Nice fit but the leather smells
Reasonably happy with the shoes , nice fit but the colouring is a little pale compared to the website , my main concern is that they smell similar to the smell when you bought a item of clothing from the corner shop in the 70s , none of my previous Barkers had this smell
7 January 2026
Unprompted review
Reply from Barker Shoes
Thank you for your feedback, and we’re glad to hear you are happy with the fit of your shoes.
We’re sorry to hear about your concerns regarding the colour and the smell. Occasionally, new leather can have a distinctive scent when first unboxed, but it usually dissipates after a short period of airing. We recommend leaving the shoes in a well-ventilated area for a few days, which should help reduce the smell.
Tried to Return - no reaction
I wanted to exercise my right of return. The note enclosed with the parcel stated that I should contact customer support by email. I tried this several times. I have not received a response to date.
12 December 2025
Unprompted review
Excellent service from a reno 1st class…
Excellent service from a renowned 1st class company. The shoe quality is superb and the fit is excellent. Very pleased with the product and service
18 December 2025
Reply from Barker Shoes
Thank you for taking the time to share your positive feedback.
We are delighted to learn that you are pleased with both the quality and fit of your shoes, as well as the level of service provided. Your kind comments regarding our company are sincerely appreciated and serve as great encouragement to our team.
We hope you continue to enjoy your shoes and look forward to the opportunity of welcoming you again in the future.
Reply from Barker Shoes
Thank you for your kind feedback.
We are delighted to hear that you are pleased with the quality of your shoes and our prompt delivery. Your satisfaction is very important to us, and we look forward to serving you again in the future.
Bakers shoes
The de delivery and the shoes is no complaints but the greediness regarding shoes bags to protect shoes the orders I receive shoes with just one shoes bags I complain an ask them to add on my next order the remaining bags but they didn’t. What happened the next order I received two bags for two shoes what is normal but they ignored the remaining one bags the complete my first order I’m still waiting for it because it was one bag for one pairs of shoes. Thx
18 December 2025
A sad experience
I have ordered a belt (Order #EU-12873), 20€ of shipping fee and even unable to track the parcel and of course I still haven't received my order (it's been 15 days). They don't answer to e-mail (it is true about it). I am really disapointed because I already bought from them a wonderful pair of shoes that I love it (no delivery issue).
31 December 2025
Unprompted review
Reply from Barker Shoes
We sincerely apologise for the inconvenience and disappointment caused by your recent belt order (Order #EU-12873). This is certainly not the experience we aim to deliver, especially to a valued customer who has previously enjoyed our shoes.
After reviewing the matter, it appears that the parcel may unfortunately be delayed or lost in transit. We have immediately instructed our warehouse team to cross-check the shipment status with DPD to understand what went wrong.
In the meantime, to resolve this without further delay, we have arranged an instant dispatch of a brand-new replacement for you. You should receive the fresh shipment within 3–5 working days.
Thank you for bringing this matter to our attention and for your patience. We genuinely appreciate your support and hope this resolution restores your confidence in Barker Shoes.
Wrong size shoes have arrived…
Wrong size shoes have arrived #UK-142153
I already wrote a review as it seems the only way to get an answer at the moment. 2 pairs (out of 3 ordered) were lost by DPD. The 2 pairs were re-sent by Barkers (received pretty quick, thank you), but unfortunately, the size 9 G Brown Suede Suttons had a 8.5 in the box. So although I now have 3 sets of boots, the 3rd pair is too small as someone but the wrong size in the box. I need to return them and receive the 9's asap please.
24 December 2025
Unprompted review
I am sorry to write a one star review
I am sorry to write a one star review. I sent several messages asking where the shoes was, no answer! Finally when the shoes arrived i found them too small, witch was very sas.
Again sent you e-mails asking what to do, again no answers.
Please inform how to change the size?
In the parcel was no information what so ever.
Best regards
S Schullstrom
19 December 2025
Unprompted review
Reply from Barker Shoes
Dear Staffan Schullstrom,
Thank you for taking the time to share your experience with us, and please accept our sincere apologies for the inconvenience and frustration caused.
We are genuinely sorry that your messages were not responded to in a timely manner and that the shoes arrived later than expected. Due to the recent holiday period combined with our seasonal sale, our warehouse and customer service teams have been under exceptionally high pressure, which regrettably led to delays in both dispatch and responses. This is not the level of service we aim to provide, and we fully understand your disappointment.
We are also very sorry to hear that the shoes were too small upon arrival. We would be more than happy to assist you with a size exchange.
How to Proceed with the Size Exchange
Please return the shoes to the address below, ensuring they are unworn and in their original condition:
Barker Shoes Ltd
Station Road
Earls Barton
Northampton
NN6 0NT
United Kingdom
01604 810387
Once dispatched, kindly email us your Order ID and the preferred replacement size so we can keep this on record and process the exchange promptly.
If you have any questions or need further assistance, please feel free to contact us using the details below:
barker.online@barkershoes.co.uk
+44 (0)1604 810387
Once again, please accept our apologies for the inconvenience caused. We truly appreciate your patience and hope to restore your confidence in Barker Shoes.
Kind regards,
Customer Service Team
Barker Shoes Ltd
Poor customer services and faulty shoes.
I ordered my first pair of Barker shoes which I was very excited about. Within a few wears, I noticed an unnatural crease along the toe box which worsened over time. I looked at pictures I had taken when the shoes were new and can see the crease was present when I purchased the shoes. Barkers informed me I should have sized down from my actual size and this is why the crease occurred despite it being there when I purchased the shoes. Sadly I was also informed there was nothing they could do to resolve the issue. I am left with faulty shoes. I am disappointed with the customer service after attempting to support the British shoe company. No solutions offered to resolve the issue. I won’t be buying from Barkers again.
*** Update - I was asked to return the shoes with a view to receive a refund. I was informed the shoes had significant wear in them after only owning them for 6 months and wearing them in rotation for around 4 months. Very disappointed. I will remain using Loake where I have had no issues with the service or quality of the shoes.
Russ Arnold
19 December 2025
Unprompted review
Reply from Barker Shoes
Dear Sir,
Thank you for taking the time to share your experience with us. We are genuinely sorry to hear about your disappointment, especially as this was your first purchase with Barker Shoes. We truly appreciate your support of British craftsmanship and regret that your experience did not meet the standards we strive to uphold.
We understand your concern regarding the crease on the toe box and how frustrating it must be to notice this developing so early on. While creasing can naturally occur with wear and can sometimes be influenced by fit, we take any concern about product quality very seriously—particularly if the issue was visible at the time of purchase.
To allow us to review this matter thoroughly with our quality control and customer service teams, could you please share your order number (and, if available, the date and place of purchase)? This will help us cross-check the details and reassess your case properly.
Your feedback is important to us, and we would like the opportunity to look into this further and see how we can assist you.
We look forward to hearing from you.
Kind regards,
Barker Team
I haven’t received my order and had no…
I haven’t received my order and had no correspondence from Barkers.Shocking service would never purchase again from you guys
16 December 2025
Unprompted review
Reply from Barker Shoes
We are very sorry to hear about your experience and sincerely apologize for the inconvenience caused. This is certainly not the standard of service we strive to provide.
Could you please share your order number with us so we can investigate your order immediately and ensure it is either delivered or refunded as quickly as possible?
I am still awaiting delivery
I am still awaiting delivery. I would have expected some communication from retailer .
16 December 2025
Unprompted review
Shoes never arrived
Shoes never arrived. Was booked through DHL with expected delivery today. No updates until I entered the tracking number to see it has been returned to the uk
Order #ROW-3149
14 December 2025
Unprompted review
Reply from Barker Shoes
Thank you for getting in touch, and we’re very sorry to hear that your shoes have not arrived as expected.
We understand how frustrating this must be, especially as the delivery was scheduled for today and the tracking now shows the parcel being returned to the UK. We would like to look into this with DHL as a priority.
To help us look into and resolve this as quickly as possible, could you please reply with your order number?
Same as many others experience..
Same as many others experience... wrong dpd tracking number (related to someone elses parcel 6 months ago), no updates, I did find a completely different tracking number eventually by downloading the dpd app to find a package delivered to a pickup point, but the Barkers order page shows two deliveries, time will tell what arrives but yes, the automated review request is not taking into account whether item has arrived yet or not. Hope this isn't the beginning of the end as love Barker shoes.
#UK-142153 21/dec - still not received 2 pairs of boots.
15 December 2025
Unprompted review
Reply from Barker Shoes
Dear Sir,
Thank you for taking the time to share your experience, and please accept our sincere apologies for the confusion and inconvenience caused with your order #UK-142153.
Upon checking, we can confirm that all items in your order were correctly processed and dispatched from our end. However, it appears that the shipment may have been lost or damaged during transit, which has resulted in the incorrect DPD tracking information and delivery discrepancies you experienced.
We have now opened a formal investigation with DPD, and our warehouse team is also reviewing this internally to understand exactly what has happened.
Please rest assured, once the investigation is concluded:
We will dispatch the remaining pair(s) immediately if stock is available, or
Arrange a full refund should the item(s) no longer be available.
Due to the holiday week and the high order volume during our sale period, we kindly ask you to allow us 2–3 working days to complete the investigation and update you with a confirmed resolution.
We completely understand your frustration, especially as a valued customer and we truly appreciate your patience and continued trust in Barker Shoes. Your feedback regarding the automated review request has also been noted and shared with our team.
Thank you once again for your understanding. We will be back in touch very shortly with an update.
Kind regards,
Customer Service Team
Barker Shoes
I never received the pair of shoes
I never received the pair of shoes I ordered during Black Friday. I was refunded, but no reason was given. The sales department never responded to my emails.
21 November 2025
Unprompted review
EU-12056
EU-12056
Order made on October 7.
More than 2 months already until today, this is the timeline: shoes shipped after 3 weeks, 2 weeks to treat my claim due to quality issues, 2 weeks to be back to Barker via the carrier DHL, now, 2 weeks after reception of the returned shoes. No replies after 5/6 emails. Totally speechless. Still waiting for the refund. Never seen a service client so passive. To be honest the online shopping is based on confidence and barker has totally loss it.
7 October 2025
Unprompted review
Reply from Barker Shoes
Thank you for your message, and please accept our sincere apologies for the frustration and delay you have experienced. We completely understand how disappointing this process has been, and we appreciate your patience throughout.
We would like to confirm that your order EU-12056 has been refunded, and an email confirming the refund has been sent to you. If you have not received this email, let us know so we can resend it immediately.
We deeply regret that our service did not meet your expectations on this occasion. Your feedback is very important to us, and we are taking steps to ensure a smoother experience for our customers in the future.
Thank you again for your understanding.
The shoes pictured on the site did not…
The shoes pictured on the site did not really meet my expectations whilst the description states
Wright - Dark Walnut
they were a lot darker than pictured.
Also I always buy a size 8 but these seemed a lot bigger than all the previous pairs purchased.
4 December 2025
Unprompted review
Reply from Barker Shoes
Thank you for your feedback.
We’re sorry to hear the Wright shoes in Dark Walnut did not meet your expectations. Colour variations can occur due to photography and screen settings, but we appreciate your comments and will share them with our team. We’re also sorry the sizing felt larger than expected.
Our customer service team would be happy to help with a return or exchange to ensure you’re satisfied. Thank you for bringing this to our attention.
Delivery Timelines
I ordered / paid for shoes 10 days ago and am still waiting delivery. It seems a bit out of touch to be asked how I’m experiencing my purchases when they are yet to arrive.
A timely update via email would be appreciated.
14 December 2025
Unprompted review
Reply from Barker Shoes
Dear Sir,
Thank you for your message, and please accept our sincere apologies for the delay and for the frustration caused by the lack of updates. We completely understand how disappointing it is to be asked for feedback before your order has arrived.
It is possible that your order has been delayed, or lost or damaged while in transit, and we are very sorry for this inconvenience.
To help us investigate and resolve this as quickly as possible, could you please share your order number? Once we have this information, our team will prioritise your case and provide you with a clear update by email.
Thank you for your patience, and we appreciate the opportunity to put this right for you.
Very bad so far
Very bad so far. Ordered on 3rd December. Today is 14th December. DPD Reference invalid. Emailed 3 times no response. Customer service number - non-existent. Rings and rings. Never a response. Very very disappointing experience. Wondering if the shoes will ever show up.Order ref UK-142254
14 December 2025
Unprompted review
Reply from Barker Shoes
We are very sorry to hear about your experience and sincerely apologise for the frustration this has caused. This is certainly not the level of service we aim to provide.
We are currently investigating your order UK-142254 with our warehouse and courier partner (DPD) as a priority to understand the issue with the tracking reference and the delivery delay.
Please be assured that our customer service team will contact you directly as soon as we have an update. Your order and satisfaction are extremely important to us, and we appreciate your patience while we resolve this matter.
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