Listened to my needs, informed me of the different strengths and weaknesses of equipment in different settings. Also allowed me to make adjustments some days after the original order. After being ve... See more
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Review summary
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What people talk about most
Reviews shaping this summary
Really great advice and home set up from Dan from the reading branch. The whole team are great but Dan is my point of contact and always goes the extra mile to make sure all the system is working peak... See more
Company replied
I received useful advice which resulted in spending less than I initially planned. I bought a REL Tzero subwoofer which is compact, neat and does exactly what I need in my listening space. Delivery... See more
Company replied
Jon, Andy and Farid at Audio T in Cheltenham have been so helpful as I've upgraded my hifi system over the past couple of years. Their extensive experience in the trade and knowledge of which product... See more
Company replied
Company details
- Hi-fi shop
- also in
- Audio Visual Consultant
- Audio Visual Equipment Repair Service
- Audio Visual Equipment Supplier
- Home Audio Store
- Home Cinema Installation
About Audio T
Written by the company
Audio T - The UK's Oldest Independent Specialist Hi-Fi Retailer - EST. 1966
Audio T is the UK’s oldest independent specialist retailer of Hi-Fi and Home Cinema, with ten brick & mortar stores across England and Wales. Founded in 1966, we offer over 60 years' worth of experience and expertise. Run by four hands-on directors, and with our stores manned by passionate staff with a love of music and film, Audio T is the perfect Hi-Fi & Home Cinema shopping solution for enthusiasts looking for an honest and unbiased opinion.
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Audio T - Organisers of
The Bristol Hi-Fi Show
The UK's largest and longest running Hi-Fi & Home Cinema Trade Show.
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Our Price Promise
Best Kit. Best Prices
If you find a better price, be sure to contact us or visit your local store.
Contact info
United Kingdom
- info@audio-t.co.uk
- audiot.co.uk
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4.9
Excellent
3K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 24 hours
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Absolutely fantastic service and…
Absolutely fantastic service and products, prices also very good, fully recommend....
28 October 2026
Reply from Audio T
Hi Piotr, Thank you for taking the time to leave a review. It's great to hear you had a good experience with our Southampton store. We'll be sure to pass on your thanks to Wayne, Nick & Alan. Please do not hesitate to get in touch should there be anything else we can do to help in future. All the best - Audio T
Reply from Audio T
Hi Gary, Thank you for taking the time to leave a review. It's great to hear you had a good experience with our online store. We'll be sure to pass on your thanks to the team. Please don’t hesitate to get in touch if there’s anything else we can do to help in the future. All the best – Audio T
Meze 99 Neo
I got a good deal with a pair of headphones which came quick and sound as good as they were advertised.
27 October 2026
Reply from Audio T
Hi Hussain, Thank you for taking the time to leave a review. It's great to hear you had a good experience with our online store. We'll be sure to pass on your thanks to the team. Please don’t hesitate to get in touch if there’s anything else we can do to help in the future. All the best – Audio T
Excellent professional friendly staff
Excellent professional friendly staff
Nick and Matt
Very helpful
Matt serviced my Rega Planar 3 Turntable and done a fantastic job
I seriously recommend Audio T
Thank you guys
27 October 2026
Reply from Audio T
Hi Kevin, Thank you for taking the time to leave a review. It's great to hear you had a good experience with our Cardiff store. We'll be sure to pass on your thanks to Nick, Kerrin & Matt. Please do not hesitate to get in touch should there be anything else we can do to help in future. All the best - Audio T
Reply from Audio T
Hi Andrew, Thank you for taking the time to leave a review. It's great to hear you had a good experience with our Swansea store. We'll be sure to pass on your thanks to Nic, Adrian & Andrew. Please do not hesitate to get in touch should there be anything else we can do to help in future. All the best - Audio T
Nothing was too much trouble when I…
Nothing was too much trouble when I needed advice on my record deck and speakers
Thank you.
23 October 2026
Reply from Audio T
Hi David, Thank you for taking the time to leave a review. It's great to hear you had a good experience with our Portsmouth store. We'll be sure to pass on your thanks to Luke, Stephen & Nathan. Please do not hesitate to get in touch should there be anything else we can do to help in future. All the best - Audio T
Headphone and CD player purchase
My companion listens to CD’s through a small CD player. She wanted a good sounding easy to use CD player where music could be listened to through headphones, whilst still being able to hear other things happening around her in the room. She trusted my judgement to make the purchase on her behalf so I needed expert guidance to get this right.
My choice of Sennheiser headphone (which I had previously bought for myself following Jon and Farid’s recommendation) was confirmed. They also recommended a Marantz CD player. These were demonstrated, by listening to some of my reference CDs. The combination sounded brilliant. Jon also ordered a headphone extension cable and other accessories to complete the package.
AudioT Cheltenham is my favorite shop in the UK. Their products, service and informed impartial advice always gives me confidence that I am making the correct choices. With these purchases they have again exceeded my expectations. Well done
PS I am Roger Barnfield but I still use my deceased wife's (Judy Barnfield) e-mail address.
6 October 2026
Reply from Audio T
Hi Roger, Thank you for taking the time to leave a review. It's great to hear you had a good experience with our Cheltenham store. We'll be sure to pass on your thanks to Jon, Farid & Andy. Please do not hesitate to get in touch should there be anything else we can do to help in future. All the best - Audio T
New high end MC cartridge installation. helpful in my initial…
Very helpful in my initial investigations regarding a new high end MC Cartridge. Rishi was extremely helpful in making the home demo process enjoyable .Plus some valuable added value in resolving an issue with my turntable in the process! Highly Recommended.
22 October 2026
Reply from Audio T
Hi Mark, Thank you for taking the time to leave a review. It's great to hear you had a good experience with our Reading store. We'll be sure to pass on your thanks to Gareth, Rishi & Dan. Please do not hesitate to get in touch should there be anything else we can do to help in future. All the best - Audio T
Poor Service
Placed my order eighteen days ago [4th October] and still haven't received it. Reached out to customer service and have had no reply.
Update:
I contacted Audio T via the website at 18:54 on Monday 19th October.
A replacement REGA wall plug sent by Audio T arrived at 10:01 on Friday 23rd October.
Also, the original REGA wall plug I had ordered arrived at 18:41 on Tuesday 27th October.
4 October 2026
Reply from Audio T
Hi Daniel, thank you for taking the time to leave us a review. It’s always great to hear when we’ve done a good job, but it’s just as important for us to know when we haven’t met our usual standards of customer service.
I’m sorry you were left waiting for your order and hadn’t received a reply when you tried to contact us.
Your original parcel was dispatched from our Bristol store on the 6th October via InPost, but the tracking continued to show it as “In Transit”. Once your review brought the delivery problem to our attention, we contacted you directly and our Bristol team took it up with Interparcel, who opened an investigation.
We didn’t want to keep you waiting for the outcome, so we sent a replacement last week. Our Bristol team have confirmed that this was delivered on Friday 23rd October.
I’ve also asked where your original enquiry was sent so I can look into why you didn’t receive a reply. That’s something I’d still like to get to the bottom of.
Sorry again for the delay, Daniel. If there’s anything else that needs sorting, please come straight back to me by replying to my email.
All the best,
Brad Tyler | Head of Marketing, Audio T
allways a great experience
20 October 2026
Reply from Audio T
Hi John, Thank you for taking the time to leave a review. It's great to hear you had a good experience with our Bristol store. We'll be sure to pass on your thanks to Max, Justin & Paul. Please do not hesitate to get in touch should there be anything else we can do to help in future. All the best - Audio T
Excellent service
Excellent advice. Delivered to my son’s door for his birthday with a happy birthday message sent spontaneously. Lovely people to deal with.
1 October 2026
Reply from Audio T
Hi Jackie, Thank you for taking the time to leave a review. It's great to hear you had a good experience with our Bristol store. We'll be sure to pass on your thanks to Max, Justin & Paul. Please do not hesitate to get in touch should there be anything else we can do to help in future. All the best - Audio T
Reply from Audio T
Hi Paul, Thank you for taking the time to leave a review. It's great to hear you had a good experience with our Bristol store. We'll be sure to pass on your thanks to Max, Justin & Paul. Please do not hesitate to get in touch should there be anything else we can do to help in future. All the best - Audio T
Excellence at Cheltenham
The guys at AT Cheltenham are excellent. Very friendly with great audio advice! Can’t recommend highly enough!
13 October 2026
Reply from Audio T
Hi Jeremy, Thank you for taking the time to leave a review. It's great to hear you had a good experience with our Cheltenham store. We'll be sure to pass on your thanks to Jon, Farid & Andy. Please do not hesitate to get in touch should there be anything else we can do to help in future. All the best - Audio T
First class service from Audio T Brighton.
Excellent service from Audio T (Brighton). Good advice in appropriate replacement receiver for my home cinema system and excellent set up including in the price. First Class!
8 October 2026
Reply from Audio T
Hi Stuart, Thank you for taking the time to leave a review. It's great to hear you had a good experience with our Brighton store. We'll be sure to pass on your thanks to Jake, Louis, James & Kevin. Please do not hesitate to get in touch should there be anything else we can do to help in future. All the best - Audio T
Reply from Audio T
Hi Rebecca, Thank you for taking the time to leave a review. It's great to hear you had a good experience with our Manchester store. We'll be sure to pass on your thanks to Dave, Munir & Thomas. Please do not hesitate to get in touch should there be anything else we can do to help in future. All the best - Audio T
Arrived very quickly indeed and from…
Arrived very quickly indeed and from the only outlet I found with it in stock!
10 October 2026
Reply from Audio T
Hi Martin, Thank you for taking the time to leave a review. It's great to hear you had a good experience with our online store. We'll be sure to pass on your thanks to the team. Please don’t hesitate to get in touch if there’s anything else we can do to help in the future. All the best – Audio T
Home system set up.
Really great advice and home set up from Dan from the reading branch. The whole team are great but Dan is my point of contact and always goes the extra mile to make sure all the system is working peak performance. There’s always a few issues but Dan never gives up and resolves any issues and spends time explaining how things work and operate. I would always say to go there for professional honest help. Many thanks.
17 October 2026
Reply from Audio T
Hi Cresswell, Thank you for taking the time to leave a review. It's great to hear you had a good experience with our Reading store. We'll be sure to pass on your thanks to Gareth, Rishi & Dan. Please do not hesitate to get in touch should there be anything else we can do to help in future. All the best - Audio T
Only proper high street presence left in Swindon
No issues. The product was perfect for my needs. Been shopping in this branch for many years - it’s the only proper audio shop left considering how rubbish the U.K. has become. So if audio is your thing this is the only high street presence left in Swindon. Will be buying from them again very soon.
9 October 2026
Reply from Audio T
Hi Mark, Thank you for taking the time to leave a review. It's great to hear you had a good experience with our Swindon store. We'll be sure to pass on your thanks to Andy & Jon. Please do not hesitate to get in touch should there be anything else we can do to help in future. All the best - Audio T
Very Good Service all round.
8 October 2026
Reply from Audio T
Hi David, Thank you for taking the time to leave a review. It's great to hear you had a good experience with our Brighton store. We'll be sure to pass on your thanks to Jake, Louis, James & Kevin. Please do not hesitate to get in touch should there be anything else we can do to help in future. All the best - Audio T
An excellent Product and Service
Order Procese was easy, The Price was very good (I brought a pair of Sennheiser HD820 which are Discounted by many retailers), so very little if any further discount ever made, but Audio T did make quite a large additional discount. they are new, not ex-demo, and arrived within a week. excellent Service.
8 October 2026
Reply from Audio T
Hi Dave, Thank you for taking the time to leave a review. It's great to hear you had a good experience with our online store. We'll be sure to pass on your thanks to the team. Please don’t hesitate to get in touch if there’s anything else we can do to help in the future. All the best – Audio T
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