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HomeLoft Australia Reviews 127

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TrustScore 3.5 out of 5

3.7

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Review summary

Created with AI, based on recent reviews

Considering 35 reviews, most reviewers were somewhat happy with their experience overall. Customers generally appreciate the promptness and efficiency of the delivery service, often highlighting regular updates and good packaging. Many people are satisfied with the products themselves, finding them to be of good quality and as advertised, with some even praising the uniqueness of certain items. However, some people were dissatisfied with product compatibility issues, specifically receiving items with plugs incompatible with Australian standards. A few other people also felt that some products arrived faulty or broken, leading to frustrating experiences with returns and refunds. There were also occasional mentions of unclear communication regarding delivery timelines for internationally sourced items.

What people talk about most

Product

Users describe ambiguous interactions with product. Many customers express satisfaction, praising excellent... See more

Order

Clients share ambiguous opinions on order experiences. Some customers report repeated delays, receiving items... See more

Delivery service

Customers had positive experiences with delivery service. Many reviewers praised the fast delivery, with some... See more

Reviews shaping this summary

Rated 4 out of 5 stars

I purchase a Crockpot Classic Slow Cooker for $152.51 from a website that appeared Australian based. The item took 20 days to arrive. Unfortunately the plug cannot be used in Australia. The plug... See more

Rated 4 out of 5 stars

Item was delivered promptly and updates on the delivery were provided regularly. However, the item was broken. It should of been labelled better ("FRAGILE ") to prevent damage.

Rated 4 out of 5 stars

The baking dish arrived within the 10 day period. I’ve used it twice and it seems to be very good quality dish. But I’m not a professional baker

Rated 5 out of 5 stars

Everything from order to tracking & delivery was easy, including a helpful email when I panicked about my order arriving by Christmas. The pink fluffy rug did arrive in time, packaged well and was jus... See more

Contact info

3.7

Average

TrustScore 3.5 out of 5

127 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 70% of negative reviews

Typically replies within 2 weeks

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Rated 5 out of 5 stars

Product still available in Australia

Its an amazing product that I was told you could no longer buy in Australia by a representative from a Carpet Call store & I was so pleased to be able to acquire on line as no other product cleans up from a young puppy's mishaps to Red wine stains on carpets & rugs.

30 September 2025
Unprompted review
Rated 1 out of 5 stars

Scam company

Scam company. They pretend to be Australian - I ordered an appliance and they shipped me an appliance for the US that won’t work here. Won’t accept the return - unless I pay hundreds of dollars to ship it to the US. From other reviews they do this regularly. Do not purchase from this company.

17 September 2025
Unprompted review
Rated 1 out of 5 stars

Do not order from this company

Do not order from this company. They are appalling. I ordered from homeloft AU and they sent me an appliance that is for the US…not fit to use here in Australia. They said I could return it - but to the US and costing me hundreds of dollars. This is unconscionable conduct.

17 September 2025
Unprompted review
HomeLoft Australia logo

Reply from HomeLoft Australia

Hi Anna,

We sincerely apologize for the inconvenience you've experienced with your order.

We take your concerns about product compatibility and the returns process seriously. I’ve sent a follow-up to your registered email address and kindly ask that we continue the conversation there to ensure a smooth and timely resolution.

Your patience is truly appreciated, and we’re committed to resolving this matter as quickly as possible. We hope to earn back your trust and serve you better in the future.

Warm regards,
HomeLoft

Rated 5 out of 5 stars

Clock

There were some transport issues with my order but Homeloft promptly and professionally resolved them and as a result have provided a full refund so I would be more than happy to deal with this company in the future

26 June 2025
Unprompted review
HomeLoft Australia logo

Reply from HomeLoft Australia

Hi Heather,

We’re truly sorry for the inconvenience caused by receiving a damaged product. We’re reviewing our processes to prevent this from happening in the future.

I’ve sent an email to your registered email ID, and I would appreciate it if you could continue the conversation there. We hope you’ll give us another chance to serve you better in the future.

Thank you for your understanding and patience.

Regards,
HomeLoft

Rated 1 out of 5 stars

SCAMMERS!!! BUYER BEWARE!

Faulty product arrived, asked for a refund but first I needed to prove it was faulty and then this painful back and forth customer service where they’re trying to offer me a replacement but I’ve said no. Looks like I’ve been duped and these guys are complete scammers. Do not buy from this company, they are not even based in Australia which they are claiming to be.

26 June 2025
Unprompted review
HomeLoft Australia logo

Reply from HomeLoft Australia

Dear Customer,

Thank you for your review.

We've looked into our records and couldn’t find a corresponding order associated with the details provided. To help us resolve this matter promptly, could you please share the order ID linked to your review?
Once we have this information, we will be able to investigate further and get back to you as soon as possible.

Warm regards,
HomeLoft

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