Athena Home Loans Reviews

Hey Tanmay, thanks so much for the amazing review!! 💜 We're thrilled to have you onboard with Athena and are so happy to hear about your positive experience! Our automatic rate match is indeed an Aussie first and we think it's only fair. We’ll always be honest and transparent with you and focus on rates that stay great to help you get rid of your home loan faster 😁 We're working on a bunch of improvements and features so stay tuned! Cheers, Wendy

Hey James, thanks so much for the awesome review! We're so glad to hear that you're super happy with our service and product 😁We're about great rates that stay great. Whenever we can keep your rate down or save you money, we will. Thanks for jumping onboard with Athena! Cheers, Wendy

Hey ragh, we're so sorry you had such a disappointing experience with us. It's currently not business as usual for us during this unprecedented time. Due to changes caused by COVID-19, on 26 March, we updated our max LVR from 80% to 70% and informed all our impacted customers. The information you were provided when you submitted your application was correct at the time. Unfortunately with all the changes and uncertainty being caused by COVID-19, we had to make the decision to lower our max LVR temporarily late last month. Again, we're super sorry we made you feel like we wasted your time. We hope you and your loved ones stay well and safe. Cheers, Wendy

Hey Nat, thanks for the review! We're thrilled to have you onboard with Athena and are glad you found our switching process easy and quick. So sorry you're experiencing a much slower process with your top-up request. We are taking longer than usual to process applications but our Credit Team will get in touch with you as soon as they can. Thanks so much for your patience! Cheers, Wendy

Hey TheBengtn, so sorry we let you down. Definitely not the experience we ever want a customer to have. We have seen unprecedented enquiries and applications resulting in our turnaround taking way too long. We should have gotten back to you with final decision much sooner and are really sorry we updated you so late in your settlement process. Cheers, Wendy

Hey Stephen, thanks so much for sharing your feedback. We're so glad to hear you had an excellent experience. Super happy to have you onboard with Athena! Cheers, Wendy

Hey there, we're so sorry you had such a poor experience with our valuation process. We received your email that you sent shortly before your review last night, requesting a re-evaluation, and have responded this morning. One of our Loan Experts will be in contact soon. In the meantime, we will review with our independent, third-party valuers on why your valuation came out much lower than other comparable properties. Cheers, Wendy

Hey Fiona, thanks so much for the amazing review! We're thrilled to hear that you think we're the best lender ever! 😊We're so glad we were able to help you with your first home purchase. Please let us know if you ever need a hand with your home loan. Our Loan Experts are available 7 days a week. BIG congratulations on your purchase 🎉Cheers, Wendy

Hey Katarina, thank you so much for your support and taking the time to write your review! ❤️We would really love to have made this 5-in-a-row for passing on the rate cut. Sadly, funding markets do not make it possible. We’re proud that in less than a year, we are the only lender to pass on all 4 of the last RBA rate changes immediately and in full to both new and existing customers. Unlike many others, we did this because it was the right thing to do. We were so vocal about it because we knew the banks could afford to as well! We actually can't say we will pass on all RBA rate cuts hence why we never mention this in our marketing and messages. However we have always promised that whenever we can keep your rates down or save you money, we will. And we continue to maintain this promise.
We're really glad to hear you want to take advantage of the low interest rates to pay down your home loan faster 😁To address your concerns, Athena enters into this global health crisis well capitalised, and backed by major investors such as Macquarie Bank & AussieSuper. We are confident that we are well positioned for the disruption to the economy that we will all be experiencing in coming months. We know Aussie families are under incredible stresses – health, financial and otherwise – as we face into this unprecedented situation. We are here to help all our customers through these volatile times. We’re in this together.
Cheers, Wendy

Hi Scott,

We too are disappointed that we could not pass on yesterday's rate cut. But we will never be sneaky with our customers. We are really proud that we were able to pass on the last 4 rate drops to both new and existing customers in full and immediately (no other lender did this).
As you know, we are currently in extraordinary times. The economic disruption has put the market into turmoil and caused an increase in the costs of funds. We are about great rates that stay great. Not giving a temporary discount to get you in and sneakily hike it up. We want to be able to give a consistently low rate. We do believe that when it was possible to pass on the rate cuts other lenders should have done so. Given everything that has happened, for this rate cut it is not possible for us nor for most lenders.

Athena

Hi Richard,

Thanks for your feedback. We take all feedback very seriously and appreciate it all (the good and the bad).

We are really proud that we have been able to pass on the past 4 previous rate cuts to both new and existing customers immediately. As I am sure you will be aware, we are currently in extraordinary times. The markets are very volatile. We want to make sure we do the best for our customers and for our business and at the moment that means taking a bit of time to make the right decisions for everyone.

We are about great rates that stay great. This what’s most important to us. We’re not that lender that gets you in on a super low rate, only to sneakily hike it up over time. We are the only Aussie lender with the automatic rate match, where we guarantee we will never charge our loyal customers, more than new customers on a like-for-like loan.

This isn’t about being greedy. That’s not who we are. This is about remaining steady in volatile times and doing what’s best for everyone in the longer term. We’re in this together.

Athena

Hey Trent, thanks so much for sharing your experience. We're so glad to have you onboard with Athena and are super happy to hear that we could help you with your second home loan!! Cheers, Wendy

Hey Patricia, thanks so much for sharing your feedback. Things move very quickly here once we receive all the required docs and info 😁We're so glad you made the switch to Athena and are thrilled to have you onboard! Cheers, Wendy

Hey Buchanan, thanks so much for the review. We're glad you found the process easy and user friendly. Our team have worked hard to simplify the application process as much as possible and feedback like yours is super helpful. Thanks for making the switch to Athena! Cheers, Wendy