We recently had a stair lift installed and were very pleased with the entire experience. Tyler Oldham was friendly, professional, and extremely knowledgeable during the sales process, and Robert did a... See more
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Tyler Oldham was our sales rep. he did an excellent job on presenting the products and services. He's transparent, on time, and very courteous to deal with. Michael the installer was on time, and dili... See more
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The measurement was inaccurate twice in 2 differents occasion. And every time we had to wait 2 month to get the product. Another word we waist 5 month to finally get our stair lift install. Stannah c... See more
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Wanted to take minute to call out the excellent service and follow up by Tyler Oldham from Arrowlift. From the moment we connected to discuss the possibility of getting a stairlift, that would be f... See more
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Company details
About Arrow Lift - Los Angeles
Written by the company
Arrow Lift is proud to be a premier supplier of home elevators, stair lifts and other accessibility lifts. Since our founding in 1985, our second-generation family-owned and operated company has been helping people stay in the homes they love. Our team of professionals offer a wide range of products including glass, pitless, shaftless and traditional home elevators. We also offer stair lifts, wheelchair lifts, and dumbwaiters.
Stair Lifts
Home Elevators
Commercial Accessibility
Service
Other Solutions
Our mission is to provide excellent service with a customer-focused experience that builds trust and respect. We understand that each client and project is unique, and work with you to find a solution to meet your needs. Our team is professionally trained, and service is our top priority. We are Better Business Bureau accredited with an A+ rating.
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Contact info
28631 Canwood St, Suite D1, 91301, Agoura Hills, California, United States
- 805-399-2001
4.3
Excellent
11 reviews
Replied to 88% of negative reviews
Typically replies within 1 week
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We recently had a stair lift installed…
We recently had a stair lift installed and were very pleased with the entire experience. Tyler Oldham was friendly, professional, and extremely knowledgeable during the sales process, and Robert did an excellent job with the installation. Both made the process smooth and stress-free. My mom has been using the stair lift daily and is very happy with it. Highly recommend their service.
12 November 2025
Unprompted review
Reply from Arrow Lift - Los Angeles
Hi Ellie,
Thanks so much for your thoughtful comment! We're so happy to hear that the sales and installation went well and that your mom is happy with her new stair lift. If you ever have any questions, feel free to get in touch. We're always here to help!
Best,
The Arrow Lift Team
Callout to Tyler Oldham and his excellent service.
Wanted to take minute to call out the excellent service and follow up by Tyler Oldham from Arrowlift. From the moment we connected to discuss the possibility of getting a stairlift, that would be funded by Medi-cal, he worked diligently and explored every angle possible to try to make this happen for us. Even when we ran into roadblocks he continued to make himself available to discuss options. While in the end we weren’t able to make it happen, due to Medi-Cal’s budget limitations, his empathy, compassion and determination to help us was so appreciated. He is an exceptional young man.
1 May 2025
Unprompted review
Reply from Arrow Lift - Los Angeles
Thank you, Kelly, for taking the time to share such kind words about your experience with Tyler.
We’re really glad to hear that his persistence, compassion, and care made a difference, even though things didn’t work out as hoped in the end. Navigating funding challenges like Medi-Cal’s limitations can be frustrating, but it means a lot to know that Tyler’s support was helpful throughout the process.
We’ll be sure to pass along your message—he’ll appreciate it more than you know.
Best,
The Arrow Lift Team
Finally install
The measurement was inaccurate twice in 2 differents occasion. And every time we had to wait 2 month to get the product. Another word we waist 5 month to finally get our stair lift install.
Stannah cop did not make right for us for the inconvenience and delay.
9 April 2025
Reply from Arrow Lift - Los Angeles
Dear Raafat,
We appreciate you taking the time to share your experience. We also are grateful for your patience as we dealt with the manufacturing errors that delayed your stair lift installation. We understand how frustrating the experience was – please know that we take your feedback seriously and that we’ve been working tirelessly with the manufacturer to prevent these issues from happening again.
Please let us know if you need any support in the future – we’re always here to help!
Best regards,
The Arrow Lift Team
Great salesman and installer
We were lucky enough to have Tyler as our salesman. He started off by coming a few days earlier than our original appointment because we needed our chair ASAP for my dad, so he accommodated our request and came by in the evening. He made us feel very comfortable from the moment he walked in the door, like we were family !! Tyler explained everything that we needed to know about the Stannah chair that we were going to purchase, including the functionality and mechanisms, he even showed us videos which were extremely helpful. My parents are 85 and 88 and Tyler made them feel at ease as it is a big change for my older parents who sometimes feel overwhelmed with something like this, as you can imagine. Tyler was very personable and he didn't make us feel rushed or pressured at all, even though it was a late day for him.
After we purchased the chair lift Tyler made several follow up calls to both me and my parents to make sure everything was going as planned (we had a slight hiccup with a parts issued) and Tyler jumped right on that and fixed the issued. I can't say enough about Tyler, he was extremely efficient and has amazing customer service. And my parents absolutely LOVE their chair. It's been life changing for them. If you are thinking about getting a chair life from Arrow Lift make sure to ask for Tyler as your salesman, you will be very pleased
Alfonso was the installer. He was a very nice young man, neat and clean. He did a beautiful job and showed my parents how to use the lift and made sure they were comfortable using it before he left
All in all, it was a great experience for my parents and myself
5 March 2025
Unprompted review
Reply from Arrow Lift - Los Angeles
Thank you for sharing such a heartfelt review of your experience!
It’s wonderful to hear how accommodating and personable Tyler was, especially in making sure your parents felt at ease with such an important change. We know how much a stairlift can impact daily life, and we’re so glad that your parents are benefitting from theirs! It’s also great to hear that Alfonso provided a smooth installation and took the time to ensure they were comfortable using it.
If you ever need anything in the future, don’t hesitate to reach out.
Wishing your family all the best!
The Arrow Lift Team
Tyler Oldham is highly recommended
Tyler Oldham was our sales rep. he did an excellent job on presenting the products and services. He's transparent, on time, and very courteous to deal with. Michael the installer was on time, and diligent. I highly recommend this company. We ended up with the Sannah chair with automatic swivel and couldn't be happier.
5 March 2025
Reply from Arrow Lift - Los Angeles
Thank you for sharing your experience!
We're so glad to hear that Tyler provided a clear and helpful presentation of our products and services, and that Michael ensured a smooth installation. It’s great to know you’re happy with your Stannah stairlift and its automatic swivel feature!
We appreciate your recommendation and are here if you ever need anything in the future.
Best,
The Arrow Lift Team
Representative was early
Representative was early. He did a great job. The only reason I didn’t get five stars is because part of the unit came apart at the bottom.
15 January 2025
Reply from Arrow Lift - Los Angeles
Hi KC,
Thank you for sharing your feedback with us! We're glad to hear that our representative arrived early and did a great job overall. However, we’re sorry to learn about the issue you experienced with the unit. We’d like to make sure everything is functioning correctly for you. Please don’t hesitate to reach out to our team so we can address this issue promptly. Your satisfaction is very important to us, and we appreciate the opportunity to make things right.
Thank you again for your review and for choosing Arrow Lift.
Best regards,
The Arrow Lift Team
Great service and price
18 December 2024
Reply from Arrow Lift - Los Angeles
Thank you, William! We’re glad to hear we met your expectations. If you ever need anything in the future, don’t hesitate to reach out!
Warmly,
The Arrow Lift Team
Reply from Arrow Lift - Los Angeles
Hi Bruce,
Thank you for your review! We're glad to hear that you found the process easy and quick. If you have any further questions or need assistance, please feel free to reach out.
Best,
The Arrow Lift Team
Very quick to visit and provide a…
Very quick to visit and provide a quote. Scheduled installion for the following week. They did a great job installing and were very professional. I highly recommend Arrow Lift
17 July 2024
Reply from Arrow Lift - Los Angeles
Hi Karen,
Thank you for your kind words! We're glad to hear that you were pleased with our quick response and professional installation. Knowing that our team provided a positive experience and met your expectations means a lot to us. If you have any further needs or questions, please feel free to reach out.
Best regards,
The Arrow Lift Team
Everyone was competent and friendly
Everyone was competent and friendly. Job was done well and site clean
12 April 2024
Reply from Arrow Lift - Los Angeles
Hi Shirley,
Thank you for your review! We're delighted to hear that our team provided such a positive experience and maintained a clean workspace throughout the process.
If you need anything else, please feel free to reach out. We're always here to help.
Best regards,
The Arrow Lift Team
All is well when it ends well
Overall, we are happy with the outcome. It took over a year to go from order to installation due to supply chain issues. There was also some confusion and conflicting information regarding the kind of door and wall needed, and we ended up with a suboptimal solution that was probably not required. Once the elevator was installed, we had to have it serviced twice because it stopped working. The good news is that the company was responsive and managed to send a team within days to fix the sensors. It now seems to work fine, and we are hoping that it will continue to do so for years to come.
10 January 2024
Reply from Arrow Lift - Los Angeles
Hi Sven,
Thank you for sharing your detailed feedback. We're pleased to hear that you are happy with the overall outcome and that our team was responsive in addressing the issues you encountered. We appreciate your patience during the delays and any confusion regarding the installation requirements.
We strive to ensure our products meet high standards, and we're glad that your elevator is now working fine. If you have any further concerns or need assistance in the future, please feel free to reach out. We're here to help and hope your elevator continues to serve you well for many years to come.
Best regards,
The Arrow Lift Team
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