ANNA Money Reviews 

5,695
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Looking at 1,561 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently mention that the digital application is exceptionally easy to navigate, simplifying everyday business tasks and banking. People also appreciate the supportive team, noting that customer support responds quickly and provides helpful assistance around the clock. However, some people mentioned serious issues regarding unexpected account suspensions, payment delays, and difficulties reaching responsive support teams. Consumers noted that these sudden restrictions caused significant operational stress and frustration when trying to resolve urgent account problems. Reviewers expressed disappointment when unable to get in contact with anyone to discuss refunds or missing answers.

What people talk about most

User experience

People report positive experiences with user experience, highlighting a simple, straightforward, and... See more

Service

Consumers find service to be positive, highlighting professional, reliable, and fast banking support.... See more

Customer service

Reviewers highlight positive aspects of customer service, noting that support agents are prompt, helpful, and... See more

Staff

Clients share positive opinions on staff, highlighting their helpfulness, promptness, and professional... See more

Application

Customers express high satisfaction with the app, praising it for being very easy to use and helpful for... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I absolutely love this. App always prompts me. when my books need updating so that everything is always ready to go I know where my profit margins are. I know what money is coming. I know what money i... See more

Company replied

Rated 5 out of 5 stars

I’m really happy with Anna so far. It has made managing my business so much easier and has helped me do things I couldn’t manage before. Everything feels simple, organised and easy to keep track of. I... See more

Company replied

Rated 5 out of 5 stars

I find navigating the course through having a business to be tedious and sometimes complicated. Without Anna I could not meet my legal duties! They are always available, supportive, congenial and they... See more

Company replied

Rated 5 out of 5 stars

I use ANNA as the account for my business and it’s excellent - Easy to use and manage, great online support (24/7) and lots of useful tools like virtual cards etc. I’ve lost my card on 2 occasions a... See more

Company replied


Company details

  1. Bank
  2. Accounting Software Company

About ANNA Money

Written by the company

ANNA is the business account that does your taxes and payroll.
It’s the easiest and most affordable way to automate your Self Assessment, VAT returns, and Corporation Tax calculations and filing.

With real-time tax estimates, you always know what’s coming. ANNA automatically creates smart money pots so you can save ahead of time, making tax season smooth and stress-free.

ANNA is MTD ready and HMRC compliant.
Looking to register a company? ANNA can help you with that too! Same day company registration with everything you need from day one.

The ANNA company registration

Written by the company

The same-day company registration
Ready to take your business to the next level? ANNA’s company formation service makes it quick and easy to register your UK limited company. Keep your personal address private with a virtual office, and enjoy full secretarial support, including same-day mail scanning and forwarding. We’ll also take care of your company filings and ongoing updates, so you can focus on growing your business.

ANNA +Taxes

Taxes? Sorted.

ANNA +Taxes
Click to sign up
ANNA +Taxes brings automated accounting and tax management straight into your business. Stay on top of your taxes, remove the stress, and never miss a deadline again. Even better, ANNA's Self Assessment and VAT services are fully MTD-compliant.
  • Automated VAT return calculations and direct HMRC filing.
  • Handles Corporation Tax, Self Assessment, and payroll administration.
  • Our new MTD Self Assessment service is simple, easy - and free.
  • Smart tax pots and reminders help you save ahead of deadlines, so there are no nasty surprises.
  • Stay safe with digital record-keeping with secure cloud storage.

Contact info

4.6

Excellent

TrustScore 4.5 out of 5

6K reviews

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4.6

All reviews

(5,695)

1,494 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Anna money is a really good business…

Anna money is a really good business account to have. They are very helpful and they respond instantly when there is an issue. Highly recommended.

11 September 2026
ANNA Money logo

Reply from ANNA Money

Hi Dean 👋

Thank you so much for your lovely review 💛

We’re really happy to hear that you’re enjoying using ANNA as your business account and that our team has been there to help whenever you’ve needed us 🙌

We know that when something goes wrong, you want to be able to get help quickly, so it’s great to hear that you’ve found our support fast and helpful 🤩

Thank you for recommending ANNA — we really appreciate it😊 and we're here 24/7 should you need us 🙏

Best wishes, Robin - Customer Experience Specialist

Rated 5 out of 5 stars

The smartest bank I've ever seen

The smartest bank I've ever seen. I’d love to recommend every startup.

11 September 2026
ANNA Money logo

Reply from ANNA Money

Hi Sergey 👋

Thank you so much for taking the time to leave us a review 💛

We really appreciate your recommendation and love to hear feedback on how smart our interface is 🤩

If you ever need us, we’re always here 24/7 📲

Best wishes, Justine- Customer Experience Specialist 💫

Rated 5 out of 5 stars

Thank you very much

Thank you very much. That was very helpful.

11 September 2026
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Reply from ANNA Money

Hi Taksim 👋

Such lovely feedback! 🫶

We’re delighted to hear that you’re finding ANNA so helpful, this is at the heart of what we do 💛

If you ever need a hand with anything, please reach out to us — we’re here 24/7 and always happy to help 🤗

Best wishes, Justine - Customer Experience Specialist 💫

Rated 5 out of 5 stars

Easy to use app

Easy to use app, issues resolved quickly

11 September 2026
ANNA Money logo

Reply from ANNA Money

Hi Nicki 👋

Thank you so much for taking the time to leave us a review 🎉

We love to hear that you are finding the app easy to use and that you're issues were resolved quickly 💛

We're here 24/7, so we're on hand to help day or night 🙌

Best wishes, Justine- Customer Experience Specialist 💫

Rated 5 out of 5 stars

Excellent banking app with outstanding customer service

I’ve had a great experience with ANNA Money. Setting up my account was quick and straightforward, and the app is very easy to use. The customer support team has always been friendly, professional, and fast to respond whenever I needed help. Managing my finances, invoices, and business expenses has been simple and stress-free. I would definitely recommend ANNA Money to anyone looking for a reliable and user-friendly business banking service.

11 September 2026
ANNA Money logo

Reply from ANNA Money

Hi Marius 👋

Thank you so much for taking the time to leave us a review 🎉

It's great to hear you've received amazing support from the team 🤩

We know running a business can be stressful, so we're so glad we can do some of the heavy lifting for you 💪

If you ever need us, we’re always here 24/7 🫶

Best wishes, Angela- Customer Experience Specialist ⭐️

Rated 5 out of 5 stars

Great app does everything you need…

Great app does everything you need quick and easy

11 September 2026
ANNA Money logo

Reply from ANNA Money

Hi Michael 👋

Thanks so much for your lovely feedback 😊

We’re really pleased to hear you’re finding the ANNA app quick, easy, and able to do everything you need 👏

Making everyday banking feel simple and straightforward is what we’re all about, so it’s great to know the app is working well for you 💛 Thanks again for taking the time to share your experience 💫

Best wishes, Annie – Customer Experience Specialist

Rated 5 out of 5 stars

One day all banks will need to have a system this user friendly

Ease of use on an intelligent banking app. Super. Surely the future of banking!

11 September 2026
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Reply from ANNA Money

Hi Alastair 👋

Thank you so much for your fantastic feedback 😊

We're delighted to hear you're enjoying how easy and intuitive the ANNA app is to use 💛

We love hearing that you see ANNA as the future of banking! Making business banking feel simple, intelligent, and hassle-free is exactly what we're aiming for ✨

We really appreciate your support and look forward to continuing to make banking easier for you 🚀

Best wishes, Annie – Customer Experience Specialist

Rated 1 out of 5 stars

Poor service

Poor service

9 September 2026
Unprompted review
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Reply from ANNA Money

Hi Nasir

We’re sorry to hear that you’ve had a poor experience with ANNA. We appreciate you taking the time to share your feedback, and we’d like the opportunity to understand what went wrong and see how we can help

Please reach out to us via the app or email support@anna.money, and our team will be happy to look into this further

Best wishes, Annie – Customer Experience Specialist

Rated 5 out of 5 stars

Good experience and customer service

Good experience and customer service. They're really supportive.

11 September 2026
ANNA Money logo

Reply from ANNA Money

Hi Yadi 👋🏼

Thank you for sharing your experience with us! 💖

We’re so pleased to hear that you’ve had a good experience and found our team supportive!

Being there for our customers and making sure they feel heard and supported is really important to us. Your kind words mean a lot to the whole team! If you ever need us, we’re always here to help, 24/7

Best wishes, Sheen – Customer Experience Specialist 🌷

Rated 5 out of 5 stars

Is it’s easy to use

10 September 2026
ANNA Money logo

Reply from ANNA Money

Hi Sabah 👋🏼

It’s wonderful to know that Anna Money has been making things simple and hassle-free for you ☺️

We believe managing your money should feel straightforward, so hearing that you find the app easy and convenient to use means a lot to us. Thank you for choosing ANNA Money and for taking the time to share your experience with us! 🙌🏽

We’re always here if you ever need us — 24/7

Best wishes, Sheen – Customer Experience Specialist 🌷

Rated 1 out of 5 stars

Not a great experience using this…

Not a great experience using this company – they miss-sell their services, use a cheap unreliable AI to respond to any queries and then dismiss any complaints without properly investigating them.

Definitely not worth the risk if you are thinking of signing up for them.

Change this to one star review after their insulting reply. They completely ignored the fact that they miss-sold their services so I’m updating the review to say avoid these crooks at all costs. They plainly do not care about their lies and dishonesty!

10 September 2026
ANNA Money logo

Reply from ANNA Money

Hi Mark

Thank you for sharing your feedback

Our aim at ANNA is to make running a business easier and smoother, by using smart features alongside real people who are available 24/7 to support customers when they needs us, both via the in-app chat and email

Our complaints team is dedicated to reviewing every complaint independently and impartially, taking the time to consider the information that is available before reaching an outcome. We're sorry to hear that the outcome provided wasn't the one you hoped for

We're continuously looking at how we can improve the customer experience and appreciate you taking the time to share your thoughts with us, your feedback is valued and will be taken onboard

Best Wishes,
Leslie - Customer Experience Specialist

Rated 5 out of 5 stars

I love Anna Bank

I love Anna Bank. Best business account I've ever had so far. 5 Stars

10 September 2026
ANNA Money logo

Reply from ANNA Money

Thank you so much, Octavian!

We’re delighted to hear that ANNA is the best business account you’ve had. We really appreciate your five-star review 💖

If you ever need us, we’re available 24/7 through the app or at support@anna.money 🙌

Best wishes,
Conor – Customer Experience Specialist

Rated 5 out of 5 stars

Great business account smart feature…

Great business account smart feature are there to make your business running smoothly but still human touch and availability 24/7. Really happy to be one of there customers

10 September 2026
ANNA Money logo

Reply from ANNA Money

Hi Naba

Thank you so much for the lovely review! 😊 It’s so nice to hear that you’re enjoying the smart features available with your business account and, just as importantly, that you still feel there’s that human touch when you need it.

Humans that are available 24/7 (even on Christmas day )i s a big part of what we’re about here at ANNA, so it’s fantastic to hear this is making a difference. 💜



Alexis
Customer Experience Specialist

Rated 1 out of 5 stars

ANNA Money advertises themselves as a…

ANNA Money advertises themselves as a smooth, small-business-friendly solution, but the reality is a total nightmare for founders.
Here is the kicker: The cash back promotion requesting registering your company DIRECTLY through ANNA. They processed our ASIC incorporation, collected our registration fees, and holds all our official legal entity documents in their system. Yet, their onboarding team turns around and pretends they don't know our business background, putting us through endless, intrusive KYC loops and demanding more documents.
To make matters worse, they lure you in with promotional cashback offers during registration, only to play date-moving games once you've paid. They invent conflicting excuses—claiming offers ended on arbitrary dates—and use their own administrative delays to void promised promotional incentives.
Even after we provided official business documentation and proof of an active corporate bank account with a major Australian bank (Westpac), they continued their bureaucratic runaround.
Save yourself the headache and privacy risks. Skip ANNA and go straight to a proper, reliable bank. ANNA is an absolute waste of time and an insult to new business owners.

10 September 2026
Unprompted review
ANNA Money logo

Reply from ANNA Money

Hi Sen

Thank you for your feedback. We're sorry to hear about your experience and understand your frustration.

As ANNA provides a business account, we need to comply with KYC (Know Your Customer) policies, as all business account providers are required to do.

Decisions relating to our products and services are made in accordance with our policies, regulatory obligations, and business requirements.

As this is a public forum, we're unable to discuss the details of individual accounts. If you'd like to discuss your concerns further, please contact our support team and we'll be happy to assist.

Best wishes, Robin - Customer Experience Specialist

Rated 5 out of 5 stars

I’m using Anna money since 2023

I’m using Anna money since 2023, I had no problem till now, very convenient app and user friendly.

10 September 2026
ANNA Money logo

Reply from ANNA Money

Hi Mohamed 👋🏼

Thank you so much for your kind words and for being with Anna Money since 2023! 💖

Hearing this from someone who's been with us for some years really validate the way we handle our customers. It's the best feeling! We truly appreciate your continued support and hope to keep providing you with a great experience 💪

If you ever need our help, feel free to reach out to us, we're here 24/7 🙌

Best wishes, Sheen - Customer Experience Specialist 🌷

Rated 5 out of 5 stars

Very easy to set up

Very easy to set up

9 September 2026
ANNA Money logo

Reply from ANNA Money

Hi Karim 👋

We're so happy to receive your review ⭐️

It's fantastic to hear you are finding ANNA easy to use and a good match for your business

We can't wait to see what your ANNA journey brings 😊

Warm regards, Freya - Customer Experience Specialist 🖤

Rated 5 out of 5 stars

Anna is brilliant

Anna is brilliant, it makes running a business really easy. From tracking receipts to VAT Great

9 September 2026
ANNA Money logo

Reply from ANNA Money

Hi Mrs Long 👋

Thank you so much for taking the time to leave us a review 🎉

It's wonderful to hear you are finding everything so easy to use and it's helping you keep your business running 🏃

If you ever need us, we’re always here 24/7 🫶

Best wishes, Angela- Customer Experience Specialist ⭐️

Rated 5 out of 5 stars

Love Anna brilliant for business

Love Anna, so easy to use would recommend. Fast transactions. Great for business account for sure

9 September 2026
ANNA Money logo

Reply from ANNA Money

Hi Jane 👋

Thank you so much for taking the time to leave us a review 🎉

We really appreciate your lovely recommendation and how much you love your ANNA account 🤩

If you ever need us, we’re always here 24/7 🫶

Best wishes, Angela- Customer Experience Specialist ⭐️

Rated 4 out of 5 stars

Easy finances at your fingertips

Bookkeeping is very easy with Anna, invoices are super quick and customer services/help is immediate and v friendly/helpful.

8 September 2026
ANNA Money logo

Reply from ANNA Money

Hi Esther 👋

Thank you so much for taking the time to leave us a review 🎉

It's great to hear you've received amazing support from the team 🤩

We love that we can keep invoices and bookkeeping simple, leaving you more time to run your business 💪

If you ever need us, we’re always here 24/7 🫶

Best wishes, Angela- Customer Experience Specialist ⭐️

Rated 4 out of 5 stars

No messing

No messing.
Easy to use
More functions available than I use

8 September 2026
ANNA Money logo

Reply from ANNA Money

Hi Christopher 👋

Thank you so much for taking the time to leave us a review 🎉

It's great to hear you are finding the app so easy to use and it's got more than you need to keep your business running smoothly 🫶

If you ever need us, we’re always here 24/7

Best wishes, Angela- Customer Experience Specialist ⭐️

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