Ambius UK Reviews 381

TrustScore 4.5 out of 5

4.7

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Rated 5 out of 5 stars

Our office space has never looked better. Ambius really go above and beyond keeping our plants alive and healthy and the staff are always so friendly. Vicky who comes into our Birmingham site is lovel... See more

Company replied

Rated 5 out of 5 stars

When Ambius visit our site it is always a pleasant experience. Derek is always friendly and professional onsite maintaining the plants to a high standard. The plants are dust free and healthy. On ar... See more

Company replied

Rated 5 out of 5 stars

Neil from Ambius is a super star! Always delivers a high standard of work with a smile!!

Rated 4 out of 5 stars

Initial contact, meeting and receipt of proposal was timely. The Ambius rep listened to our requirements. Having placed the order it took over 2 months for the plants to be installed which is too lon... See more

Company replied

Company details

  1. Plant Nursery
  2. Flower Market
  3. Garden Center
  4. Office Furniture Store

About Ambius UK

Written by the company

At Ambius, we specialize in crafting bespoke interior environments tailored to your business needs. Our expert team works closely with clients to select the perfect plants, containers, and accessories that fit their unique space, budget, and lighting requirements.

Whether you're looking to revitalize your workplace or create a welcoming atmosphere, we offer a comprehensive range of services. From interior and exterior landscaping to Christmas decorations, scenting solutions, and innovative design services, we've got you covered.

Our design expertise and cutting-edge technology enable us to bring your vision to life. But what really sets us apart is our award-winning service team. Equipped with the latest technology, they provide exceptional plant care and maintenance, ensuring your space always looks its best. With instant proof of service, proactive query management, and a dedicated admin team just a phone call away, you can enjoy total peace of mind.

Contact Us

Ambius can help you design, install & maintain stunning plant displays

Written by the company

We are passionate about delivering excellent customer service to every single client.

Contact info

4.7

Excellent

TrustScore 4.5 out of 5

381 reviews

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Rated 5 out of 5 stars

Thanks to Kerrie Rollinson for…

Thanks to Kerrie Rollinson for maintaining the plants are in good condition.

11 February 2022
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Reply from Ambius UK

Thank you for taking the time to leave us a review. We are so glad that you appreciate the hard work of Kerrie!

Ambius UK

Rated 5 out of 5 stars

Grounds maintenance

Ambius provide Grounds maintenance for our client site in the North East of Scotland. We get a great service from them, but in particular from the technician Stewart McGivern. He is very proactive and communicates very well with management onsite to ensure service level expectations are being met. The Ambius Management team are also very responsive and touch base often.

9 February 2022
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Reply from Ambius UK

Thank you for taking the time to leave us a five-star review! We are so pleased that you appreciate the grounds maintenance service you receive, and we are extremely proud of Stewart and the rest of the team!

Ambius UK

Rated 5 out of 5 stars

Ambius plant delivery

Ambius delivered our beautiful plants to our office, not only were the staff really friendly and helpful they also took all the measures to ensure our plants looked great and that they were cleaned and watered before leaving. I would highly recommended Ambius to anyone wishing to add plants to their office environment. Overall it was a really great service from Ambius :)

4 February 2022
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Reply from Ambius UK

Thank you for taking the time to leave us a five-star review! We are so pleased that you appreciate the recent planting installation and the hard work of our Ambius colleagues.

Ambius UK

Rated 5 out of 5 stars

Victoria Hughes is our technician and…

Victoria Hughes is our technician and she does an amazing job looking after our plants, she is always friendly and approachable and is happy to discuss any concerns we have

27 January 2022
Unprompted review
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Reply from Ambius UK

Thank you for taking the time to leave us a five-star review! We are so pleased that you appreciate the hard work of Victoria. We are most certainly proud, this is excellent feedback!

Ambius UK

Rated 1 out of 5 stars

Ambius couldn't be worse if they tried.

The experience of using Ambius for scenting our premium showroom could not be worse. We are provided zero service, the billing is always wrong, they don't come out to service the units, they charge us £267 a month and do nothing. Daylight robbery. Even when you raise a ticket no one gets back to you. The managers don't answer emails and you can't call them directly. I will be cancelling our contract with immediate effect - if they even are capable of actioning that without 300 emails and calls.

17 January 2022
Unprompted review
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Reply from Ambius UK

Hello Sally,

We are very sorry to read that you are unhappy with the quality of service that you have received during your contract with us.

We take complaints very seriously and have already begun our investigation into the issues you have raised with our service in this post. Our senior management and customer service team have been informed and are working with your local branch to understand what has occurred and how we can best resolve the situation.

We are especially concerned about the mentioned lack of contact you have received from our customer care team as we pride ourselves on the level of customer service we provide to our customers.

You can expect a call today from one of our management team. Have your contact details changed? If so, respond to our ‘Find Reviewer’ request so we can reach you.

We hope to talk through what has happened and take action in the best way to remedy the situation.

Best regards

Ambius UK

Rated 5 out of 5 stars

Tracey and the guy that helped decorate…

Tracey and the guy that helped decorate Chigwell were amazing I’m so sorry I have forgotten the name but they were fab

6 December 2021
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Reply from Ambius UK

Thank you for taking the time to leave us a five-star review! We are so pleased that you appreciate the hard work of our team!

Ambius UK

Rated 5 out of 5 stars

Brilliant service from start to finish

Brilliant service from start to finish. Quality of Christmas decorations is superb, attention to detail by Sarah in the installation was second to none. Thank you

30 November 2021
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Reply from Ambius UK

Thank you for taking the time to leave us a five-star review! We are so pleased that you appreciate Sarah's attention to detail and love your Christmas decorations.

Ambius UK

Rated 5 out of 5 stars

Amazing Service with a smile

We have used Ambius now for many years we receive a very personal and professional service the attention to detail is amazing - our regular technician is always happy to help, provide expert guidance and advise.

24 November 2021
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Reply from Ambius UK

Thank you so much for your feedback.

We're very pleased to know that you're happy with our service. We look forward to continuing to work together to achieve the results you're looking for.

Ambius UK

Rated 5 out of 5 stars

Would give 6 stars if I could!

We have now used Ambius for a couple of years and honestly I cannot fault them! We have continually increased the plants we lease and this has never been a problem for them. We have had Sarah Hockman come to us whenever we need some guidance and she is always extremely helpful in facilitating changes we have to make. Tracey Morris is the person who comes to service our plants and she is friendly, professional and always, always leaves us happy. If there has ever been even a small issue with one of the plants, usually I get a response immediately and Tracey will come round asap to check it out and replace it if necessary.

I'm so, so glad we found Ambius! And we will certainly use them in years to come, both in our current office and if we ever move elsewhere. Cannot recommend them highly enough!

4 November 2021
Unprompted review
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Reply from Ambius UK

Thank you for taking the time to leave us an amazing review review! We are so pleased that you appreciate the hard work of Sarah and Tracey. We are most certainly proud, this is excellent feedback!

Ambius UK

Rated 5 out of 5 stars

A big thank you to Pauline Freel

A big thank you to Pauline Freel, Customer Consultant of your Ambius Coatbridge branch.
Pauline has been super helpful in visiting my home by the river to provide a survey and recommendations after a surveyor (selling my home) noted we had Himalayan Balsam weeds.
I now feel confident that although it is an aggressive weed it is manageable and should cause no concern to prospective buyers.
Thanks a million Pauline, I really appreciate your support and professionalism.

1 September 2021
Unprompted review
Rated 5 out of 5 stars

Thank you Tamara!

We have used Ambius for a few years now to service the plants in our office and will continue to do so! Tamara does a great job always, is lovely to deal with and easy to make arrangements with - would highly recommend.

22 July 2021
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Reply from Ambius UK

Thank you for taking the time to leave us a five-star review! We are so pleased that you appreciate the hard work of Tamara. We are most certainly proud, this is excellent feedback!

Ambius UK

Rated 5 out of 5 stars

Thank you Neil

We are so lucky to have Neil coming every week to look after our plants.
He does an amazing job by having our plants looking nice and healthy all the time.. when something goes wrong he spots it straight away. Very kind and dedicated person, Ambius must be very proud to have staff that really cares.
Thank you Neil (One of The Crown's stars) & team.

Angela C 😊

14 March 2021
Unprompted review
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Reply from Ambius UK

Thank you for taking the time to leave us a five-star review! We are so pleased that you appreciate the hard work of Neil. We are most certainly proud, this is excellent feedback!

Ambius UK

Rated 5 out of 5 stars

Artificial planting recently installed

Artificial planting recently installed. Great design, great finish. Very impressed. Staff always attentive with good customer service.

2 February 2021
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Reply from Ambius UK

Thank you for taking the time to leave us a five-star review! We are so pleased that you appreciate the recent planting installation and the hard work of our Ambius colleagues.

Ambius UK

Rated 5 out of 5 stars

Due to the amazing work and attention…

Due to the amazing work and attention to detail from Neil over the last few years. Ambius have received an additional building to nurture for the following year.

6 January 2021
Unprompted review
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Reply from Ambius UK

Thank you for taking the time to leave us a five-star review! We are so pleased that you appreciate the hard work of our Ambius colleague to the point of extending our partnership. We look forward to continuing our work on your buildings!

Ambius UK

Rated 5 out of 5 stars

Ambius have looked after the plants in…

Ambius have looked after the plants in our building for some years now.
Kerrie always does an outstanding job, not only in looking after and maintaining the plants health and appearance, but also in her communication and approach in making sure we are always up to date with the additional services and products that Ambius can provide and offer. Very impressive.

8 December 2020
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Reply from Ambius UK

Thank you for taking the time to leave us a five-star review! We are so pleased that you appreciate the hard work of our Ambius colleague, we will continue to maintain the designs in your building to as high a standard as possible.

Ambius UK

Rated 5 out of 5 stars

Kerry our lady that services our plants…

Kerry our lady that services our plants is amazing nothing never to much trouble she's always happy and smiling so professional

27 November 2020
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Reply from Ambius UK

Hi Claire,

We do appreciate your positive feedback!

We will ensure to share your review with Kerry.

Kind regards,
Ambius UK

Rated 5 out of 5 stars

Keep up the good work...

We have had a contract with Ambius for over 4 years now. Kerrie who carries out the maintenance in our office is always very professional and always comes with a smile. Keep up the good work!

26 November 2020
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Reply from Ambius UK

Hello,

Thank you so much for your feedback.

We will make sure to pass on your comments to the Kerrie and the rest of the team.

Kind regards,
Ambius UK

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