Ally Financial Reviews 

I had my last car loan through Ally, and they were TERRIBLE to work with. During the middle of my car lease, they randomly tried to add an additional $45 onto my monthly car payment. I thought it would be an easy fix to just call customer service and get it straightened out. Nope. Ally’s customer service is HORRENDOUS. I spent an entire work day being passed around from person-to-person when I called Ally. Each rep was ruder than the last one. I was getting frustration tears towards the end of the day of getting nowhere with these people. NONE of who I spoke to could explain why they were trying to increase my monthly payment. My dad found a direct number to a higher-up. I had him call the next day, and after 20 mins on the phone, Ally realized THEIR mistake. Unreal. They are terrible. I will never ever bank with them because of how awful they were with my loan.

Ally Bank has been a wonderful experience. So easy to use the app. Easy transfer between debit accounts and of course the use of zelle. Can't stop telling everyone about it


Thank you

Ally has convenient & customer focused services. I love having a remote bank!

In reality I'd give <100 ⭐️ for my horrific customer service with Ally.
It's surreal they claim "award winning customer care is available 24/7 TO HELP WITH WHATEVER YOU NEED" 😂😂😂
That is absolute baloney! I CANNOT WAIT to be done with this crappy financial institution!

This is the best bank I've ever dealt with. The website is clear and easy to navigate. Mostly I'm delighted with the interest rates that are simply unavailable from brick and mortar banks.

Super user friendly interface and we love the savings buckets! They also don’t access unnecessary fees like the traditional banks.

Chatted with ALLY in reference to modifying my car loan. I have had my vehicle since 11/4/24 and I need a cheaper payment. Each time that I have inquired, the answer has been no. The payments are outrageous. The clause that that they post is "If you are having difficulties, reach out to us-we can help"-a huge lie. IThis is my first and last time dealing with ALLY finance.

I was trying to add cash to my account, which had gone negative. I went to a local Wal Mart to add cash, transaction was not allowed. I called in, and was told there was a "restriction" on my card and the only way to add cash was a bank transfer or check deposit. The agent was NOT helpful at all. It is completely unacceptable that I am trying to add cash to my account, but Ally is not letting me. I would give zero or even negative stars if I could. DO NOT sign up for or use Ally bank. Not worth it at all. Customer service is absolutely terrible.

Ally’s Money Market account has allowed my financial stability to grow tremendously. I never know how much earnings were out there just by placing your money in the right account. Banking with Ally has by far been one of the best financial decisions I’ve made. Thank you for being a great trusting partner.

Shakina M.

I’ve been using ally checking, savings and car loans for about a year now. Excellent experience nothing but positivity!

Best Bank online or off! Exceptional customer service and absolutely love the individual invest account !

I filed a dispute against Virginia federal credit union because they withdrew my mortgage payment twice this month. It was settled by Ally within 24 hours. Amazing!!

I'm sure that a lot of people are anxious about doing their banking not at a physical office. But if most of your transactions are not in cash Ally works very well. Interest bearing checking and savings (with very good rates), simple deposit methods (incuding using deposited money orders for cash) makes it worthy. In summary Ally is great if personal contact is not a priority.

Signing up was a breeze!!! The app is easy to navigate. Love getting paid early. Highly recommended!!! You'll love it!

Ally offers the best return for your money. The banking giants get all the returns from your investments and give you chicken feed. The only thing I don't care foe is that it's online only.

So glad I discovered Ally, the process has been great getting started. The app is also easy to navigate. I plan to refer my friends and family.

Ally Bank was the smartest banking choice I ever made, giving up on the established bank brands that offered no meaningful rewards.

I was very happy with my Ally account setup. I liked being able to pay my Ally credit card with a transfer from my Ally checking account. Now that it has switched to Ollo I can no longer do that and have to manage two sites.

Wonderful bank The customer service has been outstanding I am so happy to have Ally as my bank