Aside from a package getting lost by shipping company, alltents customer service helped me every step of the way going above and beyond. Seems to be of really good quality build. Looking forward to fu... See more
Company replied
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Review summary
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The tent quality is great. I was surprised it didn't come with any tie downs other then a basic rope. I am glad I ordered a tie down kit but it should be included or noted that it is not included.... See more
Company replied
TENT TARPS AND CORNER PIECES ARRIVED WITH NO ISSUES. THE LONG PIPE BOX WAS DAMAGED AND RIPPED OPEN. WAS TAPED BACK TOGETHER BY FEDEX. SOME OF THE PIPES HAD DAMAGE TO THEM. DENTS AND BENT SLIGHTLY. NOT... See more
Company replied
Delivered promptly, organized and each pole is numbered as well as the instructions. Looking forward to May 1 to begin a new journey! ✌️
Company replied
Company details
About Alltents
Written by the company
Need a Party Tent, Storage Tent, Portable Garage or Popup Gazebo?
Alltents is Your Partner in Tents
✔ Huge selection
✔ Durable materials
✔ Fast delivery – online tracking
✔ Experts on hand to take your call
✔ All spare parts stocked for 10+ years
✔ Curbside delivery
Alltents is Your Partner in Tents
✔ Huge selection
✔ Durable materials
✔ Fast delivery – online tracking
✔ Experts on hand to take your call
✔ All spare parts stocked for 10+ years
✔ Curbside delivery
| Discover our huge selection |
Contact info
436 E 36th Street, 28205, Charlotte, United States
- (980) 486-0496
- service@alltents.com
- alltents.com
3.8
Great
115 reviews
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Great shopping experience
It was a great shopping experience. Item was shipped fast and arrived on good shape. The tent it self went together pretty good. For sure have to read the instructions and compare pictures and parts but it was a pretty good set up. It also came with extra hardware big plus as I dropped several washers and bolts..I with recommend this company all the way
6 May 2025
Reply from Alltents
We're happy to hear that you had a great shopping experience! We're glad the item arrived in good shape and that setup went well. It's great that the extra hardware was helpful. Thank you for recommending us!
Purchased for use at craft fairs
I purchased this canopy for my granddaughter to use during craft fairs. She loves it because it meets her needs completely. Its roomy, substantial, and very well made. Perfect for her needs.
12 May 2025
Reply from Alltents
We're happy to hear the canopy meets your granddaughter's needs for craft fairs! It's great to know it's roomy, substantial, and well-made; thank you for your positive feedback.
The tent is great
The tent is great, and we got a lot of extra assistance from Zeke to get it in time for an event. Thank you!
9 May 2025
Reply from Alltents
We're happy to hear that you enjoyed the tent! We are so pleased that we could provide extra assistance to ensure its timely arrival for your event. Thank you for your positive feedback!
Great product
The canopy is very sturdy as described by the vendor. I was able to assemble and disassemble by myself but is much easier and quicker with 2 people. The canopy is a little heavier than ones I have used in the past. The carrying bag will not hold the sides and top so you will need a separate bag for the sides. Overall I’m pleased with everything
9 May 2025
Reply from Alltents
We're happy to hear that the canopy's sturdiness met your expectations. We appreciate your feedback regarding the weight and the carrying bag. Your insights are valuable as we continually look for ways to improve our products. Thank you!
I ordered a 16x32’ tent and was sent a…
I ordered a 16x32’ tent and was sent a 20’x20’ tent instead , I tried to contact the company several times to correct the mistake with no response
1 May 2025
Reply from Alltents
Hi,
Thank you for your feedback. We’re sorry for any confusion regarding your order and appreciate the opportunity to clarify.
Upon reviewing your order history, we noticed that you placed two separate orders—one for a 20'x20' tent and another for a 16'x32' tent. The 20'x20' tent shipped first via FedEx Home Delivery, which typically delivers more quickly, while the 16'x32' tent shipped via DHL LTL freight, which generally takes a bit longer to arrive.
We responded to your inquiry on April 28th, explaining this and confirming that both tents were on their way. If there's still any issue or concern, we’d be happy to assist you further—please don’t hesitate to reach out directly at service@alltents.com.
- Please be mindful that our initial response may have landed in your spam folder.
Thank you again for your business!
Great product
Great product, delivered quickly with all the parts and hardware included as described.
30 April 2025
Reply from Alltents
We appreciate your kind words and are glad you found the product and delivery experience to be positive. We strive to provide our customers with the best possible experience and we're happy to hear that we met your expectations.
Purchased the 20x26 pro series frame…
Purchased the 20x26 pro series frame tent. Best quality tents for the money. Customer service is top notch and i received shipment within a week of ordering. Setup is a breeze with 2 people as all parts are numbered. I was looking for a 20x30 tent and they were either lacking quality or they we're way over priced. Alltents had both quality and price for my needs.
7 May 2025
Reply from Alltents
Thank you for your kind words and for taking the time to share your positive experience. We appreciate your feedback on the quality of our products and the efficiency of our customer service. We are thrilled to hear that you found our tent to be a great value for the price and that the setup process was smooth. We strive to provide our customers with high-quality products and exceptional service, and your review reinforces our commitment to doing so.
Great product, great value.
Very pleased with the quality of the product and the responsiveness off customer service.
6 May 2025
Reply from Alltents
We appreciate your kind words and are thrilled to hear you were satisfied with the quality of our product and the responsiveness of our customer service team. We strive to provide excellent service and are glad we met your expectations.
Reply from Alltents
We're thrilled to hear you had a positive experience with our service. We appreciate your kind words about our value, cost, and speed. We strive to provide excellent service to all our customers.
Excellent website
Excellent website, easy to navigate. E-mailed in a question and it was answered within 12 hours! Great prices and prompt delivery. Haven't used the product yet, so can't comment on that right now, but so far, so good!
2 May 2025
Reply from Alltents
Thank you for your kind words! We're thrilled to hear you had a positive experience with our website and customer service. We strive to provide a seamless and efficient shopping experience, and we're glad our efforts have been appreciated. We look forward to hearing your feedback on the product once you've had a chance to use it.
Had a small cut in the top.
1 May 2025
Reply from Alltents
We understand that you experienced a small cut in the top of your product. We apologize for any inconvenience this may have caused.
If not already resolved, please reach out to our team at service@alltents.com so we can assist here!
Great customer service
Great customer service. Needed a replacement and it was sent right away.
The quality of the tent is great. So much easier to put up than the pop ups
30 April 2025
Reply from Alltents
We're so glad to hear you had a positive experience with our customer service and that you're happy with the quality of your new tent. We appreciate your feedback and are thrilled to hear you find it easier to set up than other tents.
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