The tent quality is great. I was surprised it didn't come with any tie downs other then a basic rope. I am glad I ordered a tie down kit but it should be included or noted that it is not included.... See more
Company replied
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Review summary
Created with AI, based on recent reviews
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Reviews shaping this summary
Ordering was fast and easy but only part of my order was delivered. A few emails and calls got it back on track. Still waiting for the rest of the product but it's supposed to arrive tomorrow.
Company replied
Delivered promptly, organized and each pole is numbered as well as the instructions. Looking forward to May 1 to begin a new journey! ✌️
Company replied
TENT TARPS AND CORNER PIECES ARRIVED WITH NO ISSUES. THE LONG PIPE BOX WAS DAMAGED AND RIPPED OPEN. WAS TAPED BACK TOGETHER BY FEDEX. SOME OF THE PIPES HAD DAMAGE TO THEM. DENTS AND BENT SLIGHTLY. NOT... See more
Company replied
Company details
About Alltents
Written by the company
Need a Party Tent, Storage Tent, Portable Garage or Popup Gazebo?
Alltents is Your Partner in Tents
✔ Huge selection
✔ Durable materials
✔ Fast delivery – online tracking
✔ Experts on hand to take your call
✔ All spare parts stocked for 10+ years
✔ Curbside delivery
Alltents is Your Partner in Tents
✔ Huge selection
✔ Durable materials
✔ Fast delivery – online tracking
✔ Experts on hand to take your call
✔ All spare parts stocked for 10+ years
✔ Curbside delivery
| Discover our huge selection |
Contact info
436 E 36th Street, 28205, Charlotte, United States
- (980) 486-0496
- service@alltents.com
- alltents.com
3.8
Great
115 reviews
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Reply from Alltents
Hi Dee,
Thanks for the kind reply. We appreciate your purchase and hope you enjoy our product.
If anything arises don't hesitate to reach out to service@alltents.com for assistance!
Donnea Lawson went above and beyond
Donnea Lawson went above and beyond to make sure I got my missing parts as soon as she could. you need more members like her.
14 April 2026
Reply from Alltents
We're happy to hear that our team member helped resolve the issue and provided excellent support. We appreciate you taking the time to share your positive experience!
I am extremely disappointed
I am extremely disappointed. I received a request to leave a review for this product, yet I have not even received my order.
This is unacceptable. At this point, it appears that my order may be lost, and instead of providing updates or resolving the issue, I am being asked to review something I do not have.
This reflects very poorly on your company’s customer service and order management. I expect immediate clarification on the status of my order and a prompt resolution.
13 April 2026
Reply from Alltents
We’re sorry to hear about the frustration surrounding this shipment.
At the time of the review, our team was actively working with the carrier regarding the delivery concern and awaiting the completion of the carrier investigation process based on the delivery records provided. We understand situations involving disputed deliveries can be stressful, and our support team was continuing to communicate updates as they became available.
We always encourage customers to contact us directly so we can continue working toward a resolution as quickly as possible.
So helpful when we broke our tent!
I'm 7.5 months pregnant and A well-meaning friend tried to put my tent together when I was at work and forced the pieces into the wrong spot, breaking two of them!!!! I was devastated. I contacted customer support and they offered to replace the two broken poles for me. Even though it will take a few weeks, I am so incredibly grateful for their ability to support.
8 April 2026
Reply from Alltents
We're so sorry to hear about the tent poles! We appreciate you reaching out to us, and we're glad that we could provide replacement poles. We are grateful for your feedback and patience.
Hello,
Hello,
The greenhouse seems big enough and wasn't to difficult to put up with two people. However, the rodes that go in the ground were missing and I have no idea what the rubber little plugs are for. Maybe they belong on the missing rodes.
Gpatt3@gmail
62 Summer Hill Road
Maynard, Ma.
6 April 2026
Reply from Alltents
Hello,
Thank you for your feedback—we’re glad to hear the greenhouse size and assembly met your expectations.
We’re sorry to hear that some components may be missing. The ground rods are important for securing the structure, and the rubber plugs are typically used for frame protection and finishing.
It looks like we haven’t yet received a direct support request from you. Please reach out to our service team at service@alltents.com with your order details, and we’ll be happy to review this and arrange any missing parts as quickly as possible.
We’re here to help and will make sure this is resolved for you.
– AllTents Customer Service
Got what I ordered in a timely fashion!
6 April 2026
Reply from Alltents
We're happy to hear that you received your order promptly. Thank you for your positive feedback; we appreciate it very much!
I am missing pieces and received an…
I received my order and unfortunately it was missing 1 box. I contacted customer service and they immediately identified the problem and sent the package to me ASAP. I was very happy with the response of customer service and the product. I would highly recommend Alltents to anyone.
31 March 2026
Reply from Alltents
Thank you for your feedback—we’re sorry to hear about your experience.
We understand how frustrating it can be when parts are missing or instructions are unclear. Our customer service team is currently working with you directly to resolve this and ensure you receive the correct components as quickly as possible.
We appreciate your patience and are committed to making this right.
– AllTents Customer Service
super fast delivery great quality
30 March 2026
Reply from Alltents
We're glad you received your order quickly and that you're happy with its quality. Thanks for your feedback!
Delivered promptly
Delivered promptly, organized and each pole is numbered as well as the instructions. Looking forward to May 1 to begin a new journey! ✌️
20 March 2026
Reply from Alltents
We're happy to hear that the prompt delivery and organization met your expectations! Thank you for the positive feedback; we hope you enjoy your new journey.
Poor quality
Shipment came half one week half the next. That may have been on fed ex so the review isn’t reflective of that fact over ten of the poles had decent dents in them which who knows if will affect the integrity of the piece itself. The tent they sent was too large for the poles they supplied I ordered the 16x33 tent which was the the canopy I received but didnt have the poles to support it. The quality of the poles are laughable I recently ordered same size tent for similar price and the poles were twice as thick and everything was there to assemble the tent I ordered. So I should have just stuck with the original company my fault. I emailed this company already expressing my discontent and as of yet haven’t heard anything. But I appreciate the opportunity to review your product to sum it up It sucks it’s cheap and incomplete. Spend $50 or 100$ more from the other companies and it will serve you well in the end.
26 March 2026
Reply from Alltents
We appreciate you taking the time to share your experience. We're sorry to hear about the issues with the delayed shipment, damaged poles, and incorrect tent size. We'll investigate these concerns and work to prevent similar issues in the future.
We were not able to locate a case in our CRM with the email on file and here, if you'd like to discuss further please contact us at service@alltents.com and we'll gladly assist.
Customer service was excellent when I…
Customer service was excellent when I spoke with them about some questions I had and canopy arrived promptly!
24 March 2026
Reply from Alltents
We're happy to hear that our customer service was helpful and your canopy arrived quickly! We appreciate you taking the time to share your positive experience.
The shipment was fast
The shipment was fast, everything arrive in good shape. The quality of the tent is really good.
11 March 2026
Reply from Alltents
We're happy to hear that your shipment arrived quickly and in good condition! We're glad you are satisfied with the tent's quality. Thanks for your positive feedback.
Only part of a trnt
This company has not responded to our request to complete our purchase. We are still missing several parts from the tent order and they have ghosted us on getting us the required parts. We will be seeking a refund
28 March 2026
Unprompted review
Reply from Alltents
We regret that you haven't received the missing parts and haven't heard back from us. We'll investigate the order and ensure that we address this issue promptly.
Great pop up
This was a very easy and well explained online purchase of the 10 x 15 pop up canopy, premium . Once both packages arrived we set out to for the initial setup. With just two of us setting up, we found this to be incredibly easy. The break down was as easy, with the folding of the canopy taking a little time but nothing worth complaining about. The next test will be two weeks at Ocracoke campground NC
16 March 2026
Reply from Alltents
We're happy to hear that the online purchase and initial setup of your canopy went smoothly! We appreciate you sharing your experience and hope you enjoy using it at Ocracoke campground. Thanks for your feedback!
Only received half of the order
Only received half of the order, but was charged for the whole thing. Customer service has not been helpful in resolving the problem.
9 March 2026
Reply from Alltents
We appreciate your feedback and apologize that your order was incomplete and that our support was unhelpful. We'll investigate this issue to improve our service.
It all went together as advertised
It all went together as advertised, and it looks nice!
11 March 2026
Reply from Alltents
We're happy to hear that the assembly went smoothly and that you like the appearance! Thanks for your positive feedback; we appreciate it.
Reply from Alltents
Hello Richard,
Thank you for your feedback.
We noticed your review mentions “poor quality,” and we’d like to better understand your experience. If your feedback relates to a specific product, Trustpilot also offers a separate section for product reviews, which may help ensure your comments are seen in the most relevant context.
That said, we would very much like to look into this for you. Please feel free to contact us at service@alltents.com with your order details so we can review the situation and assist further.
We appreciate the opportunity to address your concerns.
Best regards,
AllTents Customer Service Team
Broke on the first weekend
Broke on the first weekend. Sent email about warranty that went unanswered.
Product is extremely flimsy.
7 March 2026
Reply from Alltents
We regret that you had a negative experience and that our warranty email went unanswered. We will investigate the issue with the product.
Assembly
Assembly is very complicated, astep by step video would help. Instructions are generic for all Jasmime models. Also would help to have parts consecutive to assembly. Foundation parts were found in all 3 parts boxes. Then if buying foundation, have Instructions specific to that purchase. Would I recommend- No.
16 February 2026
Reply from Alltents
Hi Chas,
Thank you for taking the time to share your feedback. We’re sorry to hear that the assembly process for your Jasmine greenhouse felt more complicated than expected. Your comments about the instructions, part organization, and foundation guidance are helpful, and we truly appreciate you bringing them to our attention.
We also noticed that this review was submitted as a service review, while the points raised relate primarily to the product assembly and instruction documentation. Feedback like yours is extremely valuable for improving our products and guides, and it may be most helpful for other customers if it is shared under the product review section as well.
In the meantime, our team would be more than happy to assist with the assembly process or clarify any steps related to the greenhouse or foundation installation. We’ve reached out to you directly so we can help ensure everything comes together as intended.
We appreciate your purchase and the opportunity to assist you.
Best regards,
AllTents Customer Service Team
DeMarcus was on the ball with shipping…
DeMarcus was on the ball with shipping out my psrts!
4 February 2026
Reply from Alltents
We're happy to hear that the shipping of your parts went smoothly. Thank you for your positive feedback; we appreciate it!
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