Airsorted is rated "Great" with 4.0 / 5 on Trustpilot

Great service. Minimal hassle. No ones perfect

Whilst not perfect and I’ve experienced some comms issues via the app (instant messenger disappearing with no warning) and slow responsiveness to me (but not guests) I have on the whole been really impressed. So far have only five star reviews and the standard of cleaning is excellent. Going from never having rented out my place to getting three months of back to back bookings I’m really happy with using Airsorted and would recommend to anyone wanting minimal hassle.

It just works

I've been using the service for a couple of months. It is for those who want to make their life easier and I must say it works well.

Only the latest review will count in the company's TrustScore

Great service

Available; knowledgable; efficient; friendly!

Airsorted lives up to its name

Airsorted ironed out an issue in my Airbnb instantly and even offered a massage or free meal as an apology - totally above and beyond the call of duty but hugely appreciated and shows how seriously they take ensuring your stay is perfect. Communication was also always instant, polite and showed they cared. Couldn’t recommend more highly.

Excellent communication and great to…

Excellent communication and great to have contact 24/7 if you need help.

very clean digs

Airsorted team were brilliant

Airsorted team were brilliant, very quick responses and very professional so much so I am interested in using their service

Responsive and helpful

Responsive and helpful
Airsorted responded to any queries quickly I they were effective in their communication.

Communication and other support…

Communication and other support provided by Airsorted was seamless, for the airbnb apartment we rented.

Amazing experience with easy and user…

Amazing experience with easy and user friendly managed platform. You can review all your rental performance and cleaning service in single dashboard

The irritation factor

Far too much communication and duplicated messages across multiple platforms. I had to jump through so many hoops just to secure the reservation and was micromanaged throughout - in the end I felt like the owner was doing me a favor rather than me being a paying guest.

Great Service - Kept me fully informed

Great service that allowed this Airbnb user to be confident that help was always available. Extremely responsive and proactive. Several pre-stay messages to make check-in easy. Quickly responded to requests for early check-in allowed me to plan my day. They even provided luggage storage solution proactively without be asked. Made me aware of issue with electrical that came up hours before check-in and had repair person at least flat within 20 minutes.

Our check in and all communications…

Our check in and all communications went very smoothly which takes away all the stress of renting an Airbnb.

I loved the reminder emails that I got…

I loved the reminder emails that I got with all the pertinent information. It was a huge help not having to worry about trying to look up those details!

I have received so many generic…

I have received so many generic messages for this booking that I fell I am constantly talking to a robot who is broken and keeps repeating the same sentence all over again.

Not just that the messages were generic, but the information in them was very unclear.

Everything was wonderful!

Everything was wonderful!! The only reason I didn't give 5 stars was because there was a bag of wet towels in one of the cupboards. I'm sure this was just accidentally left there by the cleaning staff. The place was otherwise spotless!

Every thing was clean and sparkling…

Every thing was clean and sparkling when we arrived a job well done
Ted Flower

Check the coffeemaker

Airsorted did a nice job cleaning and dressing the place, but overlooked coffee and grounds left in the coffeemaker (which has an opaque thermal carafe) by the prior renter. Since we were the prior renters, it didn't gross us out, but had we not been the prior renter, it would have.

From a hosting perspective

From a hosting perspective really terrible in every way. Slow, vague, plenty of false promises. Impossible to get hold of when there’s an issue. Even let themselves into your property without permission and prior warning. Totally shocking. Only posting this to warn other landlords not to waste time, money and effort until they vastly improve and become a professional outfit - find a better Airbnb manager.

A really great service

I was going to give a 5 star rating but had to downgrade to a four star only due to the fact that there are a number of different staff members we need to deal with in Cape Town, it is difficult for us to keep continuity. In ever other way it is a superb service.

Airsorted Reviews

720 • Great

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