Airport Rentals Reviews 5

TrustScore 3 out of 5

3.0

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Company details

  1. Car Rental Agency

Written by the company

Airport Rentals is a car rental agency.


Contact info

3.0

Average

TrustScore 3 out of 5

5 reviews

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Rated 1 out of 5 stars

We have reported this scam to the Minister for Tourism, Tasmania and our bank. Think of all the wasted manhours.

AIRPORTRENTALS.COM SYDNEY AU
We have reported this scam to the Minister for Tourism Tasmania.
When will Airportrentals.ComSydney.au refund our money.

17 January 2025
Unprompted review
Airport Rentals logo

Reply from Airport Rentals

Hi Steve,

We apologize to hear about your experience. Please note that we are a separate company from airportrentals.com. we are www.airport.rentals/. Please write the review on the correct page. Thanks

Rated 1 out of 5 stars

No responsibility, no care

At the last minute, Alpha Customer Service Apprehension canceled the booking for my arrival at Sydney Airport.
I must book another provider on arrival, and obviously, I must pay a much higher rate for immediate booking! What a service! Plus, the anxiety of finding a replacement at the last minute.
I called him upon arrival at Sydney Airport. He said he was sorry. He would close in a few minutes but could arrange an after-hours pick-up. However, he did not arrange an after-hours pick-up!
We spoke at 3.45 pm on 0283551933 before leaving Melbourne; I told him my late arrival at 5.30 pm. I confirmed that I was inside the airplane, waiting immediately to fly. It is outside my control. So he knows that I am seriously flying and coming.
To my surprise
1. he said I could have arranged an after-hour booking, but he did not!!!, Just simply a lack of courtesy or interest in his customer care
2, The booking confirmation indicated that opening hours are Mon to Sun: 4.30 am to 10.30 pm. That is Obviously not the case.
Never again use this service!!
Asking for a refund of my deposit.

7 June 2024
Unprompted review
Airport Rentals logo

Reply from Airport Rentals

Hi Asgraf, We're very sorry to hear about your experience! could you please send the full details of the booking to book@airport.rentals? We will investigate the matter and are happy to refund the full amount if the booking was made with us. Otherwise, we kindly ask you to leave a review on the correct website where you made the booking. Thanks!

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