Adexa Direct Reviews 19,047

I ordered a griddle from Adexa late February that was delivered without any feet or a user’s manual. I contacted this company via email and received a response a little slow but not complaining about that. I was promised a manual! Almost 3 months now and nothing! I I messaged back several times ! And was told the manufacturer was notified and that they would get one for me ?! Nothing !
I was asked to take photos of the griddle and area of where the missing feet would be fitted! I’m not an engineer! And waited for help from a friend. I supplied photos. And was £10 for the missing feet ! I refused and explained I need the feet not £10
I have finally received the feet in may
After 3 months. Now I don’t have a manual or any instructions. Still waiting!

The ability to choose a delivery date

Easy to find exactly what I needed on the website. Very competitively priced. Purchased and was delivered on time, good updates from company and delivery service.

If you've got a damaged item please notify it within 24h from the delivery as reported in their T&C.
The options are to send back on your own cost plus a 20% of "refund fee" plus a variable charge if items are damaged or missing. So if something go wrong you're going to loose a lot of money. Delivery is quite quick, and Customer support is also efficient and answers immediately. However there is not so much they can do if you find yourself outside their policy.

Great purchase wet/dry vacuum cleaner for my garage. Fantastic suction 😀

Delivered a filing cupboard a day late with no explanation. 6 panels were buckled. We boxed it back up and it was collected for return. Now they dont know where it is! Then, a week later, a second box arrived. They say its the second part of my item...except my item already had all of the parts in it! Can't speak with a human. No refund...no sense from them online. Stuck now. 20 + emails. I give up!!! DO NOT go near Adexa. Shockingly bad.

Disaster !!!
Finally received my fridge after 5 weeks of poor poor customer service. Chat bot waste of time - complaint form waste of time. Finally told them I was contacting my solicitor- Miracle next day I was informed it was being delivered next day delivery, as I was in Northern Ireland I thought 3 days. 8 days it finally arrived. Fridge excellent. If it wasn’t for communication from Bethany from Adexa I don’t think I’d of ever got my fridge. Thankyou Bethany . Won’t be using Adexa ever again.

Excellent size, seems very well built and love the amount of shelves. Improvements would be adjustable shelves and wheels. But it is a great buy

We purchased an item from this company via our business, and it arrived in a clearly damaged condition.

We also paid for next-day delivery, with the item due on Friday. However, it was not delivered until Monday, already causing delays to our operations.

At the point of delivery, the driver acknowledged that the goods had been damaged in transit. However, as the item was palletised and fully packaged, it was not reasonably possible to carry out a full inspection at the roadside. The full extent of the damage only became clear once the item was unpacked.

Despite providing photographic evidence and clearly explaining the situation, the company refused to accept responsibility. Instead, they relied entirely on their delivery terms, stating that because the delivery was not refused on arrival, liability had transferred to us — even though the damage had already been identified at the point of handover.

The “resolution” offered was:

Return the item at our own cost and risk, with up to a 20% deduction, or
Keep a damaged product and accept a partial refund or voucher

This is not a reasonable or fair outcome, particularly given the damage occurred prior to receipt and was acknowledged at delivery.

Overall, this has been a very poor experience from start to finish. The company appears to prioritise rigid enforcement of internal policies over taking responsibility for damaged goods or service failures.

We would strongly advise any business or individual to avoid using this company at all costs, particularly for palletised deliveries where proper inspection at the point of delivery is not realistically possible.

Disappointing service and not a company we would choose to work with again.

Ordering is easy on line. Unit arrived damaged and packaging was very damaged. The delivery driver took photos and said he would report back. My renovation work wasn't completed on time and so I had to wait to put the unit together. I sent pictures of the damage and was told that they could not do anything about it! Appalling customer srvice!

Brought 4 x trollies (2 x large and 2 x smaller ones), delivered the following day from DPD, very happy with product and service.

Had quite a few items off them and everything always arrives on time, is of good quality and has never broken.

I had a very disappointing experience with Adexa regarding a damaged item. The product arrived damaged, which was frustrating enough, but the real issue was the handling of the return request.

Despite contacting them promptly and providing details of the damage, the return was refused and I was left with a faulty item. The communication throughout was slow and unhelpful, and there was no real effort to resolve the situation or take responsibility for the condition the item arrived in.

Overall, I expected a much better standard of customer service, especially when receiving damaged goods. Based on my experience, I would be very cautious when ordering from them again.

Utterly awful company! AVOID

Shocking service, can not reach anyone on the phone. They don't respond by email. They use an online live chat service which is just as bad. Ordered ND delivery for it to come 5 days later, and it only came then because I went out of my way and got in contact with the courier myself. Joke.

These guys are nothing short of con men. Don’t be fooled by cheap prices. Products are cheap tat and zero aftercare.

great communication, great price,

I ordered some shelving for £157. Their carrier has apparently left the shelving at a house in the vicinity of where I live, 4 weeks ago, but cannot confirm which address. I rightly make this it the responsibility of the supplier to find out the address or refund or replace. They tell me they are doing nothing. I don't believe that any company should take £157 from you and you get nothing. It is obviously going to get a 1-star review.