Kirstys knowledge of what is the best wheelchair for my husband today, was amazing. Recommend going here if you need help
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
All staff were extremely friendly and helpful. Never intrusive but available to answer any queries. I was so impressed with how easy they completed the transactions. Thanks to you all.
Company replied
Everyone was very knowledgeable, friendly and helpful. Ample time was given to decide which mobility scooter and which chair to buy. In no way was I pushed to make a decision; in fact, when I pointed... See more
Company replied
After a short time looking at the mobility scooters we were greeted by an assistant named Tilly. She was absolutely brilliant. Answered all our questions, however stupid they may have sounded, showe... See more
Company replied
Company details
- Mobility Equipment Supplier
- Disability Equipment Supplier
- Hospital Equipment and Supplies Store
- Wheelchair Store
About Ableworld - Stafford
Written by the company
About Us
Ableworld are the largest mobility retailer in the country and believe this is because we genuinely care about our customer’s well-being. We employ professional, caring and knowledgeable staff to work in our stores, and provide quality mobility aids at value for money prices.
Ethical Traders
We pride ourselves on being an ethical trader who will not pressure sell items and if we feel a product should have an assessment we will not sell these online, as we want to ensure our customers that they are getting the right product for their needs, not just the most expensive mobility aid.
Our Products
Our stores stock all types of mobility aids, including Mobility Scooters, Walkers, Powerchairs, Bathing Aids and Stairlifts. You can be assured that in all of our stores we provide the same caring approach to looking after our customers, and the same range of quality mobility aids.
Free Expert Assembly
Free Professional Assembly
Free professional assembly on all mobility scooters and riser recliner chairs. No extra charge.
Contact info
Kingsmead Retail Park, ST16 3AD, Stafford, Staffordshire, United Kingdom
- 01785 319315
4.5
Excellent
47 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
New wheelchair
Kirstys knowledge of what is the best wheelchair for my husband today, was amazing. Recommend going here if you need help
19 September 2026
Reply from Ableworld - Stafford
Hi Paula, thank you for your lovely review! We’re delighted to hear that Kirsty was able to help you find the right wheelchair for your husband. We really appreciate your kind words and recommendation! If you ever need any further assistance, we’re always here to help.
kind regards,
Ableworld
You simply don’t understand your clientele
A mobility scooter is many older people only link to the outside world. Been waiting 5 weeks now for my father’s scooter to be collected , repaired and returned. We’ve had to do all the phone chasing. The only communication from them is they don’t carry the part and have to order it . Meant to be returned today but total silence again. They gave him a temp replacement this week at least , but I’m sure the bill for that is to come. So we’ll wait until Monday for the step. The older generation need to be treated respectfully and kept informed, something this company should maybe try or otherwise avoid them like the plague
18 September 2026
Unprompted review
Reply from Ableworld - Stafford
Thank you for taking the time to leave your feedback. We are sorry to hear that your experience with Ableworld did not meet your expectations.
We take all customer feedback seriously and would appreciate the opportunity to look into your concerns further. As we are unable to identify your details from your review, please email our Customer Support team at support@ableworld.co.uk, providing your name, contact details and the store or service your feedback relates to.
Once we receive this information, we will be happy to investigate the matter further and respond to you directly.
Thank you again for bringing your concerns to our attention.
All staff were extremely friendly and…
All staff were extremely friendly and helpful. Never intrusive but available to answer any queries.
I was so impressed with how easy they completed the transactions.
Thanks to you all.
11 September 2026
Reply from Ableworld - Stafford
Hello Glenda, thank you for your kind words. We're glad to hear that you found our staff friendly and helpful, and that the process was easy for you. We appreciate your feedback and are here if you need any further assistance.
Kind regards,
Ableworld
Everything explained to me
Everything explained to me. Shown how to work scooter by kirsty and Josh absolutely brilliantly. Explained how to charge the scooter. Nothing was any trouble for them.
22 August 2026
Unprompted review
Reply from Ableworld - Stafford
Hello Karen, thank you for your kind words. We’re delighted to hear that Kirsty and Josh provided clear explanations and showed you how to work and charge your scooter. It’s great to know they made the process easy and nothing was too much trouble.
We truly appreciate your feedback and are here if you need any further assistance.
Kind regards,
Ableworld
Brilliant!!
16 August 2026
Reply from Ableworld - Stafford
Hi Christine,
Thank you for your 5 star review! We're thrilled you had a brilliant experience. If you ever need any further assistance, we're always here to help.
Kind regards,
Ableworld
Ableworld, Stafford
Everyone was very knowledgeable, friendly and helpful. Ample time was given to decide which mobility scooter and which chair to buy. In no way was I pushed to make a decision; in fact, when I pointed out that I wanted to be able to lock the battery when I left the scooter outside a shop, Josh found a scooter where I could chain the battery to the seat support.
Today, and last Wednesday, Kirsty was very helpful. I would recommend Ableworld to all my friends.
15 August 2026
Reply from Ableworld - Stafford
Thank you so much for your wonderful feedback! We're thrilled to hear you had such a positive experience with our team, especially Josh and Kirsty. It's great to know they took the time to help you find the perfect mobility scooter and chair, and that you felt no pressure during your decision-making process. We truly appreciate your recommendation and look forward to assisting your friends in the future!
Kind regards,
Ableworld
Was very easy to see what I needed
Was very easy to see what I needed. The staff was. Very helpful.
13 August 2026
Reply from Ableworld - Stafford
Hi Mrs A, thank you for your kind words! We're delighted to hear that you found it easy to see what you needed and that our staff was helpful. We really appreciate your positive feedback.
Kind regards,
Ableworld
Great helpful staff
12 August 2026
Reply from Ableworld - Stafford
Hi Charlotte, thank you for your 5 star review! We're delighted to hear you found our staff helpful. We appreciate your feedback and we're always here to help if you ever need any assistance in the future.
Kind regards,
Ableworld
Such patient, gracious & understanding staff.
I asked Stafford store about day hire of a wheelchair, so that my friend might be prepared to try it out. Jenny totally understood my friend's reluctance to use this, and was extremely patient. So we ordered one. Josh helped my friend from my car into the chair, pushed her up a ramp, then locked my car. On Sun 9.8.26 I returned the chair, both were still so gracious and professional. Thanks. Hopefully we'll do this again.
8 August 2026
Unprompted review
Reply from Ableworld - Stafford
Hi Mrs Woodhouse, thank you for your lovely review! We’re delighted to hear that Jenny and Josh were so patient, helpful and understanding throughout your experience. It’s wonderful to hear that they made your friend feel comfortable and supported, from trying the wheelchair through to returning it. We’ll be sure to pass your kind words on to the team. We really appreciate your feedback and hope to see you again in the future!
Kind regards,
Ableworld
Staff very knowledgeable and helpful.
3 July 2026
Reply from Ableworld - Stafford
hi Joe, thank you for your kind feedback. We're glad to hear that our staff were knowledgeable and helpful.
Kind regards,
Ableworld
Mobility Scooter ( Sapphire 2)
My health had deteriorated which affected my mobility inside and outside my home. Buying mobility aids was a new experience for me. Staff were informative , put me at ease and gave me opportunity to try before I brought it. I had opportunity to try different scooters inside the shop and outside. There was no pressure to buy. I had time to think about it and come back another day. I would defiantly recommend to others.
5 July 2025
Unprompted review
Reply from Ableworld - Stafford
Hi Mrs Johnson, thank you very much for taking the time to share your experience. We're pleased to hear that our staff were able to put you at ease and provide the support you needed during such an important decision. It's great to know that you appreciated the opportunity to try different scooters without any pressure, allowing you to make the best choice for your needs. Your recommendation means a lot to us, and we wish you the very best with your mobility. If there's anything else we can assist you with, please don't hesitate to get in touch.
Kind regards,
Ableworld
Bought a jolly boot scooter
Bought a jolly boot scooter today . Thankyou to the lady who helped with the whole process to letting me test various scooters . For her kindness and for being so helpful and explaining everything. Would highly recommend the Stafford store. Mrs J Dawkins
16 September 2024
Unprompted review
Reply from Ableworld - Stafford
Hi Judith,
We are thrilled to hear that you had a great experience with our service and found our staff friendly. Your feedback means a lot to us and motivates us to continue providing excellent service.
We look forward to seeing you again soon!
Take care,
Ableworld
Very helpful & patient staff
Sam at the Stafford store was brilliant on Saturday when my mum came in to try out mobility scooters, she spent two hours with us while we tried out all the different models to make sure my mum got the right one for her needs.
7 September 2024
Unprompted review
Reply from Ableworld - Stafford
Hello,
We are thrilled to hear that you had a great experience with our service and found our staff friendly. Your feedback means a lot to us and motivates us to continue providing excellent service.
We look forward to seeing you again soon!
Take care,
Ableworld
Excellent Support and Advice
My husband and I brought my Mum into your Stafford store on Saturday 24th August. We were so impressed with John, your store manager there.
My mum has recently been diagnosed with lung cancer and needed some adjustments to be made to help her live more comfortably.
She's a very strong willed lady and knew exactly what she wanted going into your store, or thought she did! She didn't come out with what she thought she needed as John was able to explain what she was looking for wasn't appropriate, why this was the case and what would suit her better.
Mum was really impressed, as were we. John was really knowledgeable, patient and had a great sense of humour throughout. We came away with an adjustable bed, adjustable chair, a support frame, cushion and walker with trays that will be absolutely perfect to help her with her current and anticipated future needs.
We were there quite some time, throughout, John was really attentive, listening exactly to my Mum's needs.
You have a fabulous employee in John.
24 August 2024
Unprompted review
Reply from Ableworld - Stafford
Hello,
Thank you so much for your kind words! We are thrilled to hear that you had a great experience with our service and found our staff friendly especially our store manager John!
We look forward to seeing you again soon!
Take care,
Ableworld
Amazingly friendly chap
Amazingly friendly chap, John manager. Frank, honest, professional, a great help to ensure that I bought the best boot scooter for us.
I can not speak highly enough of the amazing experience of john looking after us.
Very happy with the purchase, scooter is fantastic, like the whole experience.
John is an amazing ambassador for the business, so much so I have sent him two fresh leads today.
13 August 2024
Unprompted review
Reply from Ableworld - Stafford
Hi Christopher,
Thank you so much for your wonderful review! We’re thrilled to hear about your positive experience with John at Stafford. It’s fantastic to know that his friendly, honest, and professional approach made such a difference in your purchase of the boot scooter. We’ll be sure to pass along your kind words to him.
We’re also grateful for the fresh leads you’ve sent our way. Your support means a lot to us, and we’re delighted that you’re so happy with both the scooter and your overall experience.
We look forward to seeing you again soon!
Take care,
Ableworld
Great customer service
Wasn’t really sure what I needed but Jim was amazing advising on not only what product would best suit my needs, but also which products wouldn’t be worth buying for my needs. Great range of products too
17 May 2024
Unprompted review
Reply from Ableworld - Stafford
Hello Susan,
Thank you for taking the time to leave us some feedback. We are thrilled to hear our Stafford team provided great service on your visit. We hope to see you again.
Take care,
Ableworld
Just been to ableworld Stafford
Just been to ableworld Stafford, what great customer service we received from John, nothing was too much trouble he explained and demonstrated everything to us.
30 January 2024
Unprompted review
Reply from Ableworld - Stafford
Hello Barbara,
Thank you for taking the time to leave us this excellent review, we are delighted to hear that John from our Ableworld Stafford provided excellent service by taking the time to demonstrate everything on your desired mobility aid. We hope to welcome you back again.
Take care
Ableworld
Travel chair purchase
I have been looking for a wheelchair to help me when I go to hospital appointments etc. My son popped into Able world Stafford for me on Sunday 7th January.He spoke to Melanie who was very helpful. She reserved a budget travel chair for me .. my husband took me today 8th January.. we tried the chair and I found it very comfortable and my husband found it easy to push and fold up. Melanie was very patient with us and explained everything. As I had previously bought my mobility scooter from Able world last year we knew we would have a good experience regarding a travel chair.
Thanks Melanie for your help. And to John for having a laugh with me . We can totally recommend this shop,staff and products. best wishes Jackie Sproston
8 January 2024
Unprompted review
Reply from Ableworld - Stafford
Hello Jacqueline,
Thank you for taking the time to leave us this fantastic review, we are delighted to hear that the team at Ableworld Stafford where able to help you find the right travel chair to meet your needs. It's also great to hear that we were able to help you find a mobility scooter last year. We hope to welcome you back in-store again.
Take care
Ableworld
Great shopping experience
My recent visit to Ableworld at Stafford is one of the most pleasant shopping experiences I have had in a long time. John, Tracy & their staff were so kind, considerate & helpful.
I needed to purchase a riser/recliner chair & John took considerable time, mixed with a 'pinch' of patience, to ensure I purchased the item that best suited my requirements.
My wife & I will continue to visit the Stafford store whenever I have any further requirements, it certainly was a pleasure.
20 December 2023
Unprompted review
Reply from Ableworld - Stafford
Hello Michael,
Thank you for taking the time to leave us this fantastic review. We are delighted to hear that John and Tracy from our Ableworld Stafford were kind and considerate during your visit. It's also great to hear that helped you find the right riser recliner to meet your needs. We look forward to welcoming you back again.
Take care
Ableworld
DONT BOTHER
STAFFORD - The store manager, John, has to be the most abrasive man I’ve ever met. Made us feel like a nuisance for asking questions. Didn’t appear to have a sense of humour. Knew nothing about the product he was selling.
The item we want is in stock in the store but we can’t bring it home as it has to be fitted by ableworld at a cost of £80 or the warranty is invalid . Total lie. The manufacturer will sell direct and it can be fitted by ourselves. Able World expect us to take the scooter into the store…. We don’t own a transit van ! And we have to wait 2 weeks for the privilege.
We’ve taken our business elsewhere where they have been helpful and courteous. Will never use Able World Stafford or recommend it to anyone.
I am beyond angry .
30 December 2023
Unprompted review
Reply from Ableworld - Stafford
Dear Rowena,
Thank you for taking the time to contact us. We are very sorry to hear that you have been disappointed with the service you recently experienced. We want you to know that we do appreciate your feedback as customer satisfaction is important to us, as we want our customers to feel they can approach any staff member with any enquiry or questions.
We would like to have the opportunity look into this matter further, we would appreciate it if you would you contact our Customer Services Department, to confirm which product/part you were originally enquiring about. You can contact the customer services team through support@ableworld.co.uk
Yours Sincerely
Ableworld
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.