Recently had need for a new mobility trolley for my sister. Popped into our local Ableworld in Shrewsbury knowing very little about what we needed. The expert assistant manager Mark took excellent car... See more
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Location
Switch locationHeathgates Bank, Ditherington, SY1 4BB Shrewsbury, Shropshire, GB
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See what reviewers are saying
Went to the Shrewsbury Store initially to enquire about mobility scooters. Mark guided us around the various models clearly explaining pros and cons with expertise. After discussion of mobility needs... See more
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Visited the Shrewsbury store last week to find a lightweight Mobility Scooter. Mark was incredibly helpful, very informative and knowledgeable. No hard sell. Returned earlier today to pick it up.... See more
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My elderly parents use this store regularly & always comment on the helpfulness of the staff which puts them at ease.My sister & I went with them this week to purchase a wheelchair for our mum.Cathy s... See more
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Company details
- Mobility Equipment Supplier
- Disability Equipment Supplier
- Hospital Equipment and Supplies Store
- Wheelchair Store
About Ableworld - Shrewsbury
Written by the company
About Us
Ableworld are the largest mobility retailer in the country and believe this is because we genuinely care about our customer’s well-being. We employ professional, caring and knowledgeable staff to work in our stores, and provide quality mobility aids at value for money prices.
Ethical Traders
We pride ourselves on being an ethical trader who will not pressure sell items and if we feel a product should have an assessment we will not sell these online, as we want to ensure our customers that they are getting the right product for their needs, not just the most expensive mobility aid.
Our Products
Our stores stock all types of mobility aids, including Mobility Scooters, Walkers, Powerchairs, Bathing Aids and Stairlifts. You can be assured that in all of our stores we provide the same caring approach to looking after our customers, and the same range of quality mobility aids.
Free Expert Assembly
Free Professional Assembly
Free professional assembly on all mobility scooters and riser recliner chairs. No extra charge.
Contact info
Heathgates Bank, Ditherington, SY1 4BB, Shrewsbury, Shropshire, United Kingdom
- 01743 369427
4.5
Excellent
69 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 1 week
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Very helpful staff
26 September 2026
Reply from Ableworld - Shrewsbury
Hi Janet, thank you for your lovely review! We're so pleased to hear you found the team at our Shrewsbury store very helpful.
If you ever need any further assistance, please don't hesitate to ask- we're always here to help.
Kind regards,
Ableworld
The service and expertise of the staff…
The service and expertise of the staff was excellent, prompt delivery. the only downside is that you did not have a trade in arrangement for my old schooter.
23 September 2026
Reply from Ableworld - Shrewsbury
Hi, thank you for your lovely review! We're delighted to hear you were pleased with the service and support you received. We appreciate your kind feedback and take your comments on board. If you ever need any further assistance, we're always here to help.
Kind regards,
Ableworld
Easy to order thanks to helpful people
Easy to order thanks to helpful people. And it came so quickly and without fuss. Very pleased with my purchase.
22 September 2026
Reply from Ableworld - Shrewsbury
Hi Jill, thank you for your wonderful review! We're delighted to hear you found our Shrewsbury team helpful and that your order arrived quickly and without any fuss. We appreciate your kind words and are pleased you're happy with your purchase. If you ever need any further assistance, we're always here to help.
Kind regards,
Ableworld
Reply from Ableworld - Shrewsbury
Hi David, thank you for your 5 star review! We're so pleased to hear that you were happy with the service from our Shrewsbury team. We really appreciate your kind words. If you ever need any further assistance, we're always here to help.
Kind regards,
Ableworld
The staff were very helpful
The staff were very helpful, and patient with me while I tried to work out what I needed to care for my mum at home in end of life care.
10 September 2026
Reply from Ableworld - Shrewsbury
Hi Linda, thank you for your lovely review! We're very pleased to hear that our team were able to support you with patience and care during such a difficult time. We understand how important it is to find the right products when caring for a loved one at home, and we're glad we could help make things a little easier for you and your mum. If you ever need any further assistance, please don't hesitate to get in touch- we're always here to help.
Kind regards,
Ableworld
Was helped when choosing the right…
Was helped when choosing the right walking stick.
Really friendly and helpful staff.
3 September 2026
Reply from Ableworld - Shrewsbury
Hi Sara, thank you for your wonderful 5 star review! We're delighted to hear that our team were able to help you choose the right walking stick and that you found them friendly and helpful. We're always happy to make sure our customers find the right products for their needs. If you ever need any further assistance, we're always here to help.
Kind regards,
Ableworld
I ordered the bath board to be able to…
I ordered the bath board to be able to shower when I got home from hospital after major surgery.
The delivery quoted was 24 hours. The driver came just before 9.00 am he rang the doorbell and I was upstairs. Before i was able to communicate with him he had got back in his van and gone away and I received an automated message it will be delivered tomorrow.
If old and disabled people are receiving product some sort of contingency should be in place for the courier to be independent. I also ordered from another supplier a product that was equally important and it will be delivered by DPD they are much more accommodating.
1 September 2026
Reply from Ableworld - Shrewsbury
Thank you for taking the time to leave your feedback. We are very sorry to hear about the difficulties you experienced with the delivery of your bath board, particularly as you had ordered the item following major surgery and needed it to support you on your return home.
We completely understand how frustrating it must have been for the driver to leave before you had an opportunity to answer the door, especially given the circumstances and the importance of receiving the product promptly.
We appreciate you bringing this to our attention. Your comments regarding the delivery experience and the needs of older or less mobile customers are important to us, and we will ensure your feedback is passed on to the relevant team for review.
We sincerely apologise for the inconvenience and disappointment caused and hope that your order reaches you without any further issues.
Very pleasant and knowledgeable staff
Very pleasant and knowledgeable staff. Couldn't have been more helpful.
19 August 2026
Reply from Ableworld - Shrewsbury
Hi Susan, thank you for your lovely review! We're delighted to hear that you found our staff pleasant, knowledgeable and helpful. Your feedback means a lot to the team, and if you ever need any further assistance, we're always here to help.
Kind regards,
Ableworld
Reply from Ableworld - Shrewsbury
Hi Darren,
Thank you for your lovely review! We're delighted to hear that you were happy with our service. We appreciate your support and if you ever need any further assistance, we're always here to help.
Kind regards,
Ableworld
Lovely friendly staff and a first class…
Lovely friendly staff and a first class service.
12 August 2026
Reply from Ableworld - Shrewsbury
Hi Sharon,
Thank you for your 5 star review! We're delighted to hear you found our staff friendly and enjoyed a firs-class service. We're always here if you ever need any further assistance.
Kind regards,
Ableworld
Good products and very helpful service.
12 August 2026
Reply from Ableworld - Shrewsbury
Hi Patricia, thank you for your lovely review! We're so pleased to hear you were happy with our products and found our service helpful. We appreciate your feedback and we're always here to help if you ever need any assistance in the future.
Kind regards,
Ableworld
Reply from Ableworld - Shrewsbury
Hi, thank you for your lovely review! We're delighted to hear you were pleased with our customer service. We're always here to help if you need any further assistance.
Kind regards,
Ableworld
The service I received was excellent- I…
The service I received was excellent- I needed walking sticks, as I’m 6ft 5 - it not easy and the help I received was first class - would recommend
8 August 2026
Reply from Ableworld - Shrewsbury
Hi Graham, thank you for your 5 star review! We’re delighted to hear that our team were able to help you find the right walking sticks and provide you with such a positive experience. We really appreciate your recommendation and are always here to help if you need any further assistance.
Kind regards,
Ableworld
Friendly helpful staff
31 July 2026
Reply from Ableworld - Shrewsbury
Hi Alan, thank you for your lovely review! We’re delighted to hear you found our team friendly and helpful. Your feedback is greatly appreciated, and we’re always here to support you whenever you need us.
Kind regards,
Ableworld
Can't speak highly enough of this shop
Can't speak highly enough of this shop. Staffed by really pleasant and helpful people. My father had a wheel come off his wheelchair (not even purchased here) and the engineer repaired it and checked it over free of charge. Definitely five stars - thank you!
30 July 2026
Unprompted review
Reply from Ableworld - Shrewsbury
Hi, thank you for your lovely review! We’re delighted to hear that our team were able to help your father, even though the wheelchair wasn’t purchased with us. It’s great to know our engineer could repair it and give it a check over for you. Your kind words and five-star rating really mean a lot to us. If you ever need anything in the future, we’re always here to help.
Kind regards,
Ableworld
5 star rating
5 star rating. Kathleen, helped my husband choose a Walker that was right for him. After watching him use it, made further adjustments until it was perfect. Could not have been more helpful. Very pleased with the purchase and at a good price.
29 July 2026
Reply from Ableworld - Shrewsbury
Hi Susan, thank you for your lovely review! We’re delighted to hear that Kathleen took the time to ensure your husband found the right walker and made those extra adjustments to get it just right. Providing that level of care and attention is exactly what we aim for.
Kind regards,
Ableworld
As one would exspect
As one would exspect, the site was effective and selection simple.
I would have been better to attend the branch , in future I would choose this option as I made an error with the size I ordered! Staff in branch effected change for correct size and fitted them. Thank you
4 April 2026
Reply from Ableworld - Shrewsbury
Hi Nigel, Thank you for your feedback! We're glad to hear you found the website easy to use and the ordering process straightforward. We're also pleased our in-branch team was able to quickly sort the sizing issue and get everything fitted correctly for you. We appreciate your comments and look forward to helping you again, whether online or in-store!
Take Care,
Ableworld
Outstandingly Good Store with Highly Knowledgeable, Caring, Staff
My elderly mum was looking for her first mobility scooter so we visited Ableworld in Shrewsbury, Shropshire. Emma, Sarah, snd the store manager there were absolutely brilliant. They were outstandingly helpful, patient, and caring. I'd give this store my wholehearted recommendation.
4 April 2026
Unprompted review
Reply from Ableworld - Shrewsbury
Hi kylie, thank you so much for your kind words and for taking the time to share your experience. We’re delighted to hear that Emma, Sarah, and the store manager in Shrewsbury were able to support your mum with such care, patience, and professionalism. Helping our customers find the right mobility solutions in a comfortable and supportive environment is exactly what we strive for, so it’s wonderful to know the team made such a positive impression.
Your recommendation truly means a lot to us, and we’ll be sure to pass your feedback on to the team.
Take care,
Ableworld
Recently had need for a new mobility…
Recently had need for a new mobility trolley for my sister. Popped into our local Ableworld in Shrewsbury knowing very little about what we needed. The expert assistant manager Mark took excellent care and concern in finding out what out needs exactly were, and finding us the right low weight trolley for my sisters needs. they even took our old broken and dilapidated trolley for scrapping. We are all very happy with the new purchase and look forward to dealing with them in the near future.
6 March 2026
Unprompted review
Reply from Ableworld - Shrewsbury
Hi William, Thank you so much for your kind words and for taking the time to share your experience. We’re delighted to hear that Mark was able to support you and your sister in finding the right mobility trolley, and that you felt well looked after throughout your visit.
Providing helpful, caring, and knowledgeable service is something we always strive for, so it’s wonderful to know this made a difference. We’re also pleased we could assist with responsibly taking away your old trolley.
We truly appreciate your feedback and look forward to welcoming you back again in the future.
Take Care,
Ableworld
Online experience not great
I didn't like the on line ordering process. It was unclear until payment was almost complete what the carriage charge would be and it stated that I would be informed of despatch date and delivery. Apart from telling me it would be delivered by Parcelforce there was no communication regarding delivery and it therefore just turned up at my mothers house without me being able to share any information with her - not idea for a 94 year old lady who lives alone.
4 March 2026
Reply from Ableworld - Shrewsbury
Dear Sarah,
Thank you for taking the time to share your feedback. We’re very sorry to hear that your experience did not meet your expectations.
As with most online purchases, the delivery charge is displayed during the secure checkout process, where customers are shown a full breakdown of the items ordered along with the applicable carriage charge.
Once an order has been dispatched, it can be tracked through Parcelforce. Email updates are also sent to the email address used when placing the order, which normally includes the estimated delivery date for the recipient.
If you would like us to review your order or assist further, please don’t hesitate to contact us at support@ableworld.co.uk and a member of our team will be happy to help.
We genuinely value all feedback, both positive and constructive, as it helps us learn, improve, and continue providing the best possible experience for our customers.
Take Care,
Ableworld
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