Ableworld - Shrewsbury Reviews 

Lovely friendly staff and a first class service.

Excellent customer service

The service I received was excellent- I needed walking sticks, as I’m 6ft 5 - it not easy and the help I received was first class - would recommend

Can't speak highly enough of this shop. Staffed by really pleasant and helpful people. My father had a wheel come off his wheelchair (not even purchased here) and the engineer repaired it and checked it over free of charge. Definitely five stars - thank you!

5 star rating. Kathleen, helped my husband choose a Walker that was right for him. After watching him use it, made further adjustments until it was perfect. Could not have been more helpful. Very pleased with the purchase and at a good price.

As one would exspect, the site was effective and selection simple.
I would have been better to attend the branch , in future I would choose this option as I made an error with the size I ordered! Staff in branch effected change for correct size and fitted them. Thank you

My elderly mum was looking for her first mobility scooter so we visited Ableworld in Shrewsbury, Shropshire. Emma, Sarah, snd the store manager there were absolutely brilliant. They were outstandingly helpful, patient, and caring. I'd give this store my wholehearted recommendation.

Recently had need for a new mobility trolley for my sister. Popped into our local Ableworld in Shrewsbury knowing very little about what we needed. The expert assistant manager Mark took excellent care and concern in finding out what out needs exactly were, and finding us the right low weight trolley for my sisters needs. they even took our old broken and dilapidated trolley for scrapping. We are all very happy with the new purchase and look forward to dealing with them in the near future.

I didn't like the on line ordering process. It was unclear until payment was almost complete what the carriage charge would be and it stated that I would be informed of despatch date and delivery. Apart from telling me it would be delivered by Parcelforce there was no communication regarding delivery and it therefore just turned up at my mothers house without me being able to share any information with her - not idea for a 94 year old lady who lives alone.

Visited the Shrewsbury store last week to find a lightweight Mobility Scooter. Mark was incredibly helpful, very informative and knowledgeable. No hard sell.
Returned earlier today to pick it up.
Mark ran through how it worked etc again and put it in the car for me.
Highly recommended visiting this store.

I did a 2nd visit to the Shrewsbury store, each time l was helped by Mark, he was first class. I purchased a chair ( Dorchester Grande Waterfall) l tried out several chairs Mark made sure the fitting of the chairs were right for me, and he answered all my quires. Many thanks Mark, love my chair ❤

My wife and i went to Shrewsbury branch today to look at purchasing a mobility scooter. We were very well looked after by Mark who showed us various scooters and my wife tried some out to see which one suited her needs. We are very happy with our scooter and im sure we will find it invaluable. Thank you again Mark for spending so much time with us to make sure we were happy with our purchase.

Ordered by phone, very friendly staff, Sarah was very helpful and arranged for the items to be delivered asap. I purchased two Ziggy adjustable walking sticks in a lovely gunmetal grey with Derby handles and I couldn’t be more pleased. The quality is excellent. Would definitely recommend this shop.

We were looking for a Mobility Scooter for my husband, and required one which would fit into the boot of our car. We went to the Shrewsbury Branch and met Mark who was very understanding and helpful. Listened to what we needed and suggested a couple of models for us to try. We decided on one which was easy to breakdown/ light weight and comfortable. Just the job. So bought put into the boot and off we went. No problem.

Fantastic customer service we dealt with Mark in shrewsbury. He was very helpful and made my mum feel very at ease all in all 10 / 10 service.

Ableworld Update Very disappointing customer service.
Yes! oh my god. I have FINALLY RECEIVED A FULL REFUND.
Am I grateful to Ableworld - Definitely NOT.
Did Ableworld give Great customer service. Definitely Not.
Was I treated with respect & understanding. DEFINITELY NOT.

It disappointing that you feel it's ok to state that we have to agree to disagree, how utterly callous that you feel it's ok to just wipes away the injuries my husband and I suffered, and the life threatening risk you felt it was ok to put my family and I put in.

The reason for my overwhelming dissatisfaction is their Senior Engineering & Logistics manager.

Ableworld should have refunded my money when I returned my faulty Jolly Boot scooter just 23 days after purchase. Not starting when the key is turn on, Stopping without warning when being used.
These really were major issues.
There Senior Engineer & Logistic’s Manager claimed User Error. to be honest, it was user error for everythin. He explained suddenly stopping as a Safety feature – that it’s gone into sleep mode because I the user have forgotten to turn it off !!

What absolute nonsense from a senior engineer & logistics' manager. Dpes anyone turn their scooter off when the are actually crossing the road.
I'm appalled and insulted by your customer service.

You made me feel totally useless and incompetent with your constant User Error.
To be continually put at serious risk, with both my husband and I being injured, dismissed as user error. How incomprehensible and downright callous.

To be threatened by passengers because this Jolly Boot Scooter DOES NOT have ample ground clearance which causes it to breach on some trains ramps.
As a family we really have been totally overwhelmed with number of incidents during the 17 weeks since purchase, yet this includes 10 days at Ableworld for a 2nd assessment by the same engineer.

As a family we are very relieved this saga is over and the Jolly Boot scooter has gone.
I’m sure Ableworld will say the manufactures didn’t find any faults but doesn't prove anything with the recordings I have.

I’m now looking for a New scooter.
Would I buy from Ableworld - Absolutely Not.
Lessons I’ve learnt the hard way in my darkest period.
Don’t be fobbed off with user error, make Ableworld or any company listen with your reviews.
Don’t read the good customer reviews, they are selling you stuff and want your money.
Read the 1-3 star about after sales service from people who’ve encounter problems.
I definitely encountered serious problems with this scooter that put me as risk of injury everytime that I used it.

Finally Don’t be fob you off with user error especially when it puts you at serious risk of injury!

So helpful and efficient at getting my husband a rollator and showing him how to use it properly. Shout out for Sarah, who was very kind and patient.

Very pleased service was exceptional.
Sarah the sales lady was very polite and also very patient.
Would definitely recommend them.