Mike was helpful and responded to my question whilst I was still on site - within minutes - and has ordered the spare part I needed. I had previously sought this elsewhere without success.
Company replied
Location
Switch locationMain Entrance, RJ & AH Orthopaedic Hospital, SY10 7AG Oswestry, Shropshire, GB
•While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Poor stairlift, has broken down 6 times in the 14 months my mother’s had it and they have the check to charge her £150 call-out to fix it, repair has lasted less than a week, you guessed it, it won’t... See more
Company replied
Having visited the excellent Ableworld store at the Orthopaedic Hospital in Gobowen and received first class service there we were subsequently visited by their stair lift installer/engineer whose nam... See more
Company replied
Your staff, whether in person or on the phone were always very helpful to me. Giving me good advice which helped me choose the right scooter. And on the day of delivery it was all assembled ready to u... See more
Company replied
Company details
About Ableworld - Oswestry
Written by the company
About Us
Ableworld are the largest mobility retailer in the country and believe this is because we genuinely care about our customer’s well-being. We employ professional, caring and knowledgeable staff to work in our stores, and provide quality mobility aids at value for money prices.
Ethical Traders
We pride ourselves on being an ethical trader who will not pressure sell items and if we feel a product should have an assessment we will not sell these online, as we want to ensure our customers that they are getting the right product for their needs, not just the most expensive mobility aid.
Our Products
Our stores stock all types of mobility aids, including Mobility Scooters, Walkers, Powerchairs, Bathing Aids and Stairlifts. You can be assured that in all of our stores we provide the same caring approach to looking after our customers, and the same range of quality mobility aids.
Contact info
Main Entrance, RJ & AH Orthopaedic Hospital, SY10 7AG, Oswestry, Shropshire, United Kingdom
- 01691 680180
3.8
Great
9 reviews
Replied to 100% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Excellent service
Mike was helpful and responded to my question whilst I was still on site - within minutes - and has ordered the spare part I needed. I had previously sought this elsewhere without success.
4 January 2024
Unprompted review
Reply from Ableworld - Oswestry
Hello Catley,
Thank you for taking the time to leave us this excellent review. We are delighted to hear that Mike from our Ableworld Oswestry was able to help you with your visit to us in-store. We hope to welcome you back again.
Take care
Ableworld
Poor stairlift
Poor stairlift, has broken down 6 times in the 14 months my mother’s had it and they have the check to charge her £150 call-out to fix it, repair has lasted less than a week, you guessed it, it won’t work again….
27 October 2023
Unprompted review
Reply from Ableworld - Oswestry
Hello Cherie,
Thank you for taking the time to submit your review. We are sorry if you have felt the need to post a review.
Please do not hesitate to contact support@ableworld.co.uk if you require further assistance or have any questions. We would be happy to respond back to you.
All feedback from our customers is appreciated, good or otherwise, as we do strive to make our customers experience a positive one and your feedback is enormously valuable to us, so we greatly appreciate you taking the time to submit your review.
Yours sincerely
Ableworld
Simply Superb Service
Having visited the excellent Ableworld store at the Orthopaedic Hospital in Gobowen and received first class service there we were subsequently visited by their stair lift installer/engineer whose name is Chris. His standard of customer service, workmanship, consideration, diligence, patience and courtesy was outstanding. He is a credit to Ableworld. It is rare indeed to meet such a very high standard of overall excellence. This gentleman should probably run courses on customer service.
7 September 2023
Unprompted review
Reply from Ableworld - Oswestry
Hello Terry,
Thank you for taking the time to leave us this excellent review. We are delighted to hear that you received first-class service from our team at Ableworld Oswestry. It's also fantastic to hear that Christ from our stairlift engineering team also provided excellent service. We hope to see you again in the future.
Take care
Ableworld
Your staff
Your staff, whether in person or on the phone were always very helpful to me. Giving me good advice which helped me choose the right scooter. And on the day of delivery it was all assembled ready to use the second I went outside. Very happy, great service. Thank you very much.
2 May 2023
Reply from Ableworld - Oswestry
Hello Allen,
Thank you for taking the time to leave us this excellent review. We are delighted to hear that the team at Ableworld Oswestry provided great service. it's also great to hear that they were able to help you find the prefect mobility scooter to meet your needs. We hope you are enjoying you new scooter and hope to welcome you back in-store again.
Take care
Ableworld
Mike and a lady assistant gave us…
Mike and a lady assistant gave us excellent service on both times we visited your store at your Gobowen shop.
We purchased an Apex - Lite Blue Scooter and both assistances demonstrated the scooter in a very understandable way.
6 June 2022
Unprompted review
Reply from Ableworld - Oswestry
Hello Howard,
Thank you for leaving us some fantastic feedback. We are thrilled to hear that our Oswestry team gave excellent service both times you have visited. We hope to see you again.
Take care,
Ableworld
Helpful and friendly
I went in to Ableworld to find out about Bath lifts and a wheelchair for my mum. Mike was very helpful and gave advice about the items I was.looking for but was never pushy. I bought what I needed and Mike demonstrated what I needed to do when I got home. His help was much appreciated and I will certainly go back when mum needs something else. So nice to have a person to speak to face to face rather than doing it online e.
29 April 2022
Unprompted review
Reply from Ableworld - Oswestry
Hello Lyn,
We're very pleased that Mike in our Oswestry store was able to help with your queries about a Bath lift and Wheelchair for your Mum. We are glad to hear that you were happy with the service and we look forward to seeing you in store again in the near future.
Take care
Poor Quality Scooter?
Purchased a brand new "road-legal" mobility scooter for £2200 but it failed after less than three months of normal use. Been informed by ableworld that this is my fault as the scooter couldn't cope with a rain-shower returning from the shops, despite the documentation saying the scooter could deal with inclement weather! Scooter is either not fit for purpose or had faulty weather seals but I'm still being hit with a bill to repair. Poor quality scooter and poor service all round!
9 January 2022
Unprompted review
Reply from Ableworld - Oswestry
Hello,
Thank you for your recent review regarding your mobility scooter. We have asked the relevant department to look into your query and will come back to you directly as soon as we have finished our review.
In the meantime, I would like to thank you for taking the time to leave the review and assure you that we do consider every request from our customers individually and in detail.
Yours sincerely,
Ableworld
Outstanding help from Mike at Oswestry
Last summer when we went to buy a new wheelchair for my uncle we received well informed, thoughtful and genuinely kind help from Mike at Ableworld Oswestry. Outstanding, thank you Mike.
28 December 2021
Unprompted review
Reply from Ableworld - Oswestry
Hello Yvonne,
Thank you for taking the time to leave us an excellent review. We are thrilled to hear that Mike was outstanding, kind and helpful when you went to buy a Wheelchair for your uncle in the summer. We hope to see you again.
Kind regards,
Ableworld
Able world Oswestry.
Able world Oswestry.Good location for the shop. Very bright and airy. Staff very friendly and helpful. Good knowledge of products. Well demonstrated. Thanks Mike. my husband is very pleased with the Apex lite scooter.
24 September 2021
Unprompted review
Reply from Ableworld - Oswestry
Hello Susan,
Thank you for taking the time to leave us an excellent review. We are thrilled to hear that Mike from our Ableworld Oswestry store was friendly and helpful when you visited recently. We hope your husband likes his new Apex lite scooter.
Kind Regards,
Ableworld
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.