My sister bought a mobility scooter from them. At 11 months the battery failed, though the charger showed full. Customer Services said it was her fault, though she'd followed manufacturer's guide for... See more
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430 Leek Road, Hanley, ST1 3HU Stoke-on-Trent, Staffordshire, GB
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My sister bought a mobility scooter from them. At 11 months the battery failed, though the charger showed full. Customer Services said it was her fault, though she'd followed manufacturer's guide for... See more
Company replied
Having bought a mobility scooter nearly two years ago we recently had difficulty in putting the scooter in the car.We went to the Ableworld branch in Hanley Stoke on Trent and the staff Kev and Dawn... See more
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We went in on 3 separate occasions to look at walkers and wheelchairs. On each occasion. the staff, Dawn and Jay were really helpful and allowed us plenty of time to look round and try the various dif... See more
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Company brought a colt executive for me too try as due to bad falls and illness i cannot get into a car etc.. The store from stoke on trent were brilliant..Carl & Raegan were so patient for an old di... See more
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Written by the company
Ableworld are the largest mobility retailer in the country and believe this is because we genuinely care about our customer’s well-being. We employ professional, caring and knowledgeable staff to work in our stores, and provide quality mobility aids at value for money prices.
We pride ourselves on being an ethical trader who will not pressure sell items and if we feel a product should have an assessment we will not sell these online, as we want to ensure our customers that they are getting the right product for their needs, not just the most expensive mobility aid.
Our stores stock all types of mobility aids, including Mobility Scooters, Walkers, Powerchairs, Bathing Aids and Stairlifts. You can be assured that in all of our stores we provide the same caring approach to looking after our customers, and the same range of quality mobility aids.
Free Professional Assembly

430 Leek Road, Hanley, ST1 3HU, Stoke-on-Trent, Staffordshire, United Kingdom
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Both my parents purchased armchairs from here with lots of help and brilliant assistance from Mark. Very lovely and pleasant chap that made it so much easier for them to make the right choice. Nothing was too much trouble, fantastic service. Thanks Ableworld special thanks to Mark. Thumbs up from us.

Reply from Ableworld - Hanley
We visited Ableworld Hanley for the first time two days ago, to look at. Mobility Scooters for myself.
We parked on their car park and were greeted by Dawn. She would have been happy to let us browse, but I wanted advice so we chatted about what I was looking for . She showed us a lovely pavement scooter, which was just the right size and very reasonably priced. I had a try on it around the shop and on the car park. After deciding this was the one I wanted, she slowly went
through how to dismantle it to put in the car if needed. She explained all about the battery etc I felt reassured how easy it was. I decided to have the breakdown cover as an added reassurance. Dawn said she was at the end of the phone for any queries. I paid and she loaded it into the car. I am delighted with it and delighted with the service I received.

Reply from Ableworld - Hanley
Would like to thank Mark and the team at joiners square, Stoke on Trent, for all their help. I am a landlord at a local pub and we had bought a second hand mobility scooter for a customer which we had problems with. They quickly tested the batteries for us and charged them identifying the problem for us. Nothing was too much trouble and as a result i will always recommend them to anyone who may need their assistance. 5 star service

Reply from Ableworld - Hanley
Excellent service quick and friendly would recommend to anyone.

Reply from Ableworld - Hanley
Mark was very helpful, he gave good advice to us, nothing was too much trouble. Happy with my purchase thank you

Reply from Ableworld - Hanley
I visited the Hanley Store Mark and his team were friendly and unrushed and very knowledgable l brought a scooter which allows me more independence in my daily life i,m loving it i would recommd highly
thank u so much Mark and Team
David Rhodes

Reply from Ableworld - Hanley
I always receive terrific customer service from the Hanley Team. They are well informed about the products and give sound advice. Recently I was looking for a specific hand rail that would clamp onto the side of the bath, but I couldn’t find one. However The Hanley Team did track one down, for which I was extremely grateful .

Reply from Ableworld - Hanley
A massive thank you to Dawn at the Hanley (Stoke-On-Trent) store. We needed an electric bed & chair for my mum to come and live with us once discharged from hospital following a fall
We needed a quick delivery and Dawn went out of her way to assist and get a prompt delivery
High recommended

Reply from Ableworld - Hanley
Brilliant customer service. Unrushed, warm, friendly and knowledgable. I checked prices before I came and they were as cheap.
Mark & Charlene we’re both very different but equally brilliant in their approach.
I’d go here again in a heartbeat.

Reply from Ableworld - Hanley
Very friendly & helpful sales people. Knowledgeable & very pleasant.
Pleasure to deal with. I was served by Russel, who listened & advised accordingly.
Very pleased with my purchase & the price paid. Hopefully the aftersales service will be just as good
Thanks you guys

Reply from Ableworld - Hanley
Visited the store yesterday in Hanley with my 91 year old father in law to purchase a mobility scooter. The service was excellent, the staff could not have been more helpful, explaining all the various scooters available ensuring that we chose the correct one. The whole process was a very pleasant experience and on the way home my father in law commented on how much he had enjoyed his visit to the store. Well done to all the staff in store

Reply from Ableworld - Hanley
I went looking for a walking aid for my 79 year old father at AbleWorld in Stoke- On-Trent. The level of advice and service from a guy called Mark was excellent.

Reply from Ableworld - Hanley
Came into the shop to get my arm from my Mobility scooter repaired. Mark who served me went out of his way to repair it.Thank you so much

Reply from Ableworld - Hanley
Good afternoon visited ableworld again today to purchase a new mobility scooter which we viewed few week ago,as there was a delay in my new car being delivered I needed my new scooter so went to shop again in Hanely stoke on trent to se if new one would go into the car I have, mark sales manger was excellent showed me how to strip it down, it went into boot of my car with ease great I was able to remove it and refit it together, so I have purchased it ready for my hols I would like to thank Mark + dawn for there cooperation and help and members of staff first time around.

Reply from Ableworld - Hanley
We visited the Stoke on Trent store today to purchase a Mobility scooter for my Wife. We pre ordered the scooter so it was ready for when we arrived. The Staff as always were really professional and helpful but the best part of the visit were the lovely cakes, made for us by the wonderful Dawn, the lady who served us. Thank you Dawn. My wife loves her new scooter, so a huge thank you to Ableworld.

Reply from Ableworld - Hanley
I was in the Stoke on Trent Hanley store and bought a mobility scooter I was served by Dawn who was thorough in explaining how to use scooter I bought and was extremely attentive to all my queries I recommend Ableworld to anyone who need help with mobility

Reply from Ableworld - Hanley
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