The 20 cube team are an absolute delight to work with. Taking care of all of our freight needs, From Containers to pallets and even small packages book to arrive from all around the world. The 20 Cu... See more
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See what reviewers are saying
We have been supplying transport services to 20Cube for many years. As of this year they have become belligerent at paying invoices. We have had to repeatedly ask all year for invoices to be paid.... See more
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They response very quickly, which is the most important point for us to find a partner company. It took a week for a lot of companies to get a response, but they usually responded the same day or nex... See more
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We have only changed over to 20 Cube this year and already we are amazed at the professional attitude of your Customer Service Manager Josie Murgadas. Her incredible knowledge and ability to be able t... See more
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Company details
- #2 of 2 best companies in Freight Forwarding Service
- #1 of 1 best companies in Customs Consultant
- #4 of 6 best companies in e-Commerce Solution Provider
- #2 of 3 best companies in Logistics Service
- #3 of 3 best companies in Warehouse
About 20Cube Logistics - Brisbane
Written by the company
About US
20Cube is a new age digital logistics company with an ambitious vision and rich local experience and provide integrated logistics services globally.Dealing with things DIFFERENTLY
20Cube offer logistics with a digital difference. A unique freight forwarding and 3PL experience leveraging people + technology to deliver supply chain value in ways you never imagined!INTEGRATE every part of the supply chain
From order to delivery we give our customers the visibility they need for real-time data, supply chain transparency, and the ability to control costs in ways they’ve never been able to before.DIGITALISATION of supply chain processes
We have digitalised the supply chain processes that enable our customers to enhance their business performance. It provides our clients with deeper insights and matched it with access to the expertise.TRANSFORMING the way our customers do business
Through inventive solutions, workflow tools and consultant expertise that reduces the visible and invisible costs in the supply chain, adapts to changing needs, and speeds up delivery.Drive INNOVATION forward
We transform lives of our clients and the performance of the category we operate in. We work with our customers to understand the evolving needs to their business.Get a quote TODAY
Contact info
Alfred Street 51, Suite 2A, 4006, Fortitude Valley, Queensland, Australia
- 0738541227
4.4
Excellent
186 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 24 hours
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Efficient & Effective
20Cube Logistics are always communicative and efficient. They are always happy to assist with any enquiry. We have used their services for many years.
18 July 2022
Reply from 20Cube Logistics - Brisbane
Thank you so much for your 5-star review! We will share this with the team to let them know to keep up the amazing work.
Great Team & a pleasure to work with.
13 July 2022
Reply from 20Cube Logistics - Brisbane
Thanks for the 5-star review. We'll be sure to pass the message along to the team.
Poor organising skills
Poor organising skills, ambigous on pick up locations and number of pallets. I have been asked to book our pick ups which we did then turns out our pallet has been incorrectly been picked up and moved to another location so required a second booking. No apology emails for their mistakes. We have requested them to affix a connote label for our transport company to pick up which their response was "The depots don't do labelling or if so, it would require extra costs. Please have your driver attached the labels once picked up."
Yet they loaded it to a random truck. Very professional!!!
In case someone would like to discuss my review to improve your customer service I am happy to share the correspondence I had with your office staff for this experience.
29 June 2022
Reply from 20Cube Logistics - Brisbane
Thank you for leaving a review Taha. We appreciate you taking the time to provide your feedback and thank you for our conversation where we explained what had transpired. While we accept that there were contributing factors to the issues that transpired during these deliveries, including another transport provider collecting your pallet, we do not control the depot as this is a prepaid shipment sent by the supplier, which used their nominated freight forwarder including the depot in Australia. We only completed the customs clearance and the handover of paperwork once available for delivery. Regarding the labeling of pallets, most depots will incur a cost to complete this task. In the future, if we can arrange the movement of the ocean freight we would use our nominated depot which could enable us to arrange the labeling.
Many Thanks,
20Cube Logistics
Informed and knowledgeable agents.
2 June 2022
Reply from 20Cube Logistics - Brisbane
Glad to hear that! Thank you for leaving a review.
Reply from 20Cube Logistics - Brisbane
Thank you for your review Ivona. We will share this with the team to let them know how we are doing.
Could not be better
Could not be better. Staff are always obliging, helpful and proactive which helps when you are a 1 man band trying to meet deadlines Thanks to Dino, Ravi, Roman John and of course Neil.
12 May 2022
Reply from 20Cube Logistics - Brisbane
Thank you so much for this 5-star review Graeme. We really appreciate you being a customer and helping to share the word about us. We'll pass the feedback along to the team.
Love their work
20cube are great and always strive to do their very to best at servicing theirs needs no matter the issue.
29 April 2022
Reply from 20Cube Logistics - Brisbane
We are so grateful for your review. Thanks for sharing your rating with us and the community.
20Cube Logistics is very reliable and…
20Cube Logistics is very reliable and professional. We are using their service from long time and happy with that.
28 April 2022
Reply from 20Cube Logistics - Brisbane
Thank you so much for your 5-star review! We will share this with the team to let them know to keep up the amazing work.
Reply from 20Cube Logistics - Brisbane
Thanks for the 5 star review! We're glad that you're happy with our work
excellent service and communication
We have been using 20Cube for over 10 years for all of our overseas freight requirements, always a great experience.
27 April 2022
Reply from 20Cube Logistics - Brisbane
Thank you so much for taking the time to leave us a 5 star rating - it's much appreciated!
The 20Cube team are super responsive…
The 20Cube team are super responsive and can hold your hand through the import/export logistics process. Highly recommended.
26 April 2022
Reply from 20Cube Logistics - Brisbane
Thanks for the review. We are so glad you are happy with our service!
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