Banner for YOOX

YOOX Reviews 

128,021
TrustScore 4.5 out of 5

4.3

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Evaluating 2,813 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the exceptional quality of the products and the remarkably affordable prices available across a huge selection of wonderful international designer brands. Shoppers also note that the online ordering process is completely smooth, the digital platform features helpful photos, and shipping is consistently fast. However, some people mentioned experiencing occasional frustrating issues involving delivery delays, inefficient courier handling, and constantly postponed arrival dates. Consumers noted that tracking updates were sometimes unreliable, and parcels occasionally arrived battered and torn after being delayed multiple times.

What people talk about most

Product

Reviewers highlight positive aspects of product quality, praising the incredible variety of designer items... See more

Price

Customers consistently note positive experiences with price, highlighting incredible bargains and exceptional... See more

Quality

Users describe satisfaction with product quality, noting that items arrive in perfect condition and offer a... See more

Delivery service

Customers had positive experiences with delivery_service, frequently highlighting that shipping is fast,... See more

Website

Reviewers mention positive feedback about website, praising it as a top online shopping address with clear... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I have been buying clothes from Yoox since 2008. In the beginning, it took a bit of time to adjust to their sizing as the nomenclature of small, medium, and large, for example, is quite different than... See more

Company replied

Rated 5 out of 5 stars

Yoox products are excellent, very reasonably priced, and arrive carefully packaged in a nice box. For 14 years of shopping here, I have been very happy and only shop at Yoox. They are also very reliab... See more

Company replied

Rated 5 out of 5 stars

best site for quality clothes at a fraction of real prices, i've bought lots of items from them, never got disappointed, fun to search what you need, we got addicted, just great you can trust this sit... See more

Company replied

Rated 5 out of 5 stars

Yoox treats me royally. All my favorite brands are available for a fraction of the list price. Beautiful high-end shoes, fine poplin shirts, luxurious twill pants, elegant belts, all this I found and... See more

Company replied


Company details

  1. Clothing Store
  2. Children's Clothing Store
  3. Home Goods Store
  4. Men's Clothing Store
  5. Women's Clothing Store

About YOOX

Written by the company

Explore YOOX, the world's leading online lifestyle store for fashion, design and art: a special shopping experience awaits!

Shop the most prestigious brands for men, women and kids, along with a sophisticated selection of home design and exclusive collaborations with international artists and designers.

Discover new arrivals and incredible deals every week. YOOX is synonymous with reliability, quality and convenience, thanks to our competitive pricing and quick and easy returns that ensure worry-free shopping from start to finish.

We’ve got just the thing for you: create your dream wardrobe with unique pieces and sought-after styles.

Each purchase on YOOX is authentic and secure, managed with careful attention to detail and a customer-centric philosophy.

Don’t miss out on the chance to create memorable fashion moments with exclusive and iconic pieces.

Get inspired by our curated edits: find everything you’re looking for on YOOX!

Frequently Asked Questions


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

128K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.3

All reviews

(128,021)

10,158 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 3 out of 5 stars

Fast Delivery, Great Shirt, Issue with the Shoes

- The order arrived quickly.
- The shoes have 2 visible marks, one on the sole and another on the upper part. Fortunately, these can be fixed by a cobbler at a low cost. I decided to keep them because I liked them, and they were the last available pair at an incredible price. However, any defects or imperfections should be clearly mentioned in the product description before purchase.
- The shirt is excellent, good quality, and offered at a very good price.

6 August 2026
Unprompted review
YOOX logo

Reply from YOOX

Hi Panagiotis , thanks for the information. We are sorry that there was an issue with the item included in your order. We will forward this information to our warehouse to avoid similar situations in the future. Our goal is to guarantee items with the highest quality standards, and it is thanks to your feedback that we are able to improve our services. If you need any assistance, please contact us by filling out the form available in the Customer Care area, at yoox.ly/yooxlovesyou or on Facebook Messenger and we will be more than happy to help

Rated 5 out of 5 stars

The best ever

The best ever, perhaps not yet discovered by many people who will certainly prefer YOOX over other sellers once they have their first experience.

16 August 2026
Unprompted review
Rated 1 out of 5 stars

I bought a Gucci jacket and

I bought a Gucci jacket and, after experiencing several issues regarding its quality and extremely poor communication with customer service, I contacted Gucci directly. Gucci representatives told me that they do not guarantee the authenticity of their products purchased through Yoox :(

17 June 2026
Unprompted review
YOOX logo

Reply from YOOX

Hello, thank you for your comment. We are sorry to hear that your experience on yoox.com was not up to your expectations: the opinions of our customers help us continuously improve our services. We have sent you a private message via Trustpilot. We kindly ask you to reply with your order number and email address so that we can proceed with verification. Thank you for your cooperation

Rated 5 out of 5 stars

A customer for many years

I have been shopping with Yoox for years! I always find great brands and styles at amazing prices and discounts. I’ve had great experience with the customer service and the shipping is relatively quick.

15 August 2026
Unprompted review
Rated 5 out of 5 stars

Great online store and great price

Great online store and great price. All possible famous brands. I’ve been shopping on their site for the past 15 years. Will continue to shop for many many years to come.

15 August 2026
Unprompted review
Rated 5 out of 5 stars

I am very pleased with this purchase

I am very pleased with this purchase. The product quality is excellent and exactly as described on the website. The delivery arrived on time and as advised by the courier. The packaging was secure, and the item arrived in perfect condition. I highly recommend both the product and the seller!

15 August 2026
Unprompted review
Rated 5 out of 5 stars

Everything is good

10 August 2026
Unprompted review
YOOX logo

Reply from YOOX

Hi Ernest, thanks for your review! We are delighted that you had a positive experience on yoox.com. We hope to see you again soon and are here for anything you might need

Rated 5 out of 5 stars

You are the best thing that happened to…

You are the best thing that happened to me the day I discovered your company! I think I am with you since 2017. High quality merchandise, fantastic prices, easy returns. Since I discovered you I stopped buying at department stores.

13 August 2026
Unprompted review
YOOX logo

Reply from YOOX

Hi Luigia, thanks for your review! We are delighted that you had a positive experience on yoox.com. We hope to see you again soon and are here for anything you might need

Rated 5 out of 5 stars

YOOX

YOOX ! Absolutely love shopping here! They always have a great selection of high-quality designer and brand-name items at very good prices. Shipping is always fast, everything is packed very carefully, and their customer service is excellent. I’ve had a great experience every time and will definitely continue shopping here

7 August 2026
Unprompted review
YOOX logo

Reply from YOOX

Hi Iryna, thanks for your review! We are delighted that you had a positive experience on yoox.com. We hope to see you again soon and are here for anything you might need

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look