ZOEVA Cosmetics Reviews 

13,069
TrustScore 4.5 out of 5

4.6

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Rated 5 out of 5 stars

Zoeva Cosmetics is a fabulous company with amazing products. I could not recommend them anymore! They dealt with an issue I had quite a few months after I purchased an eye liner they were real helpful... See more

Rated 5 out of 5 stars

Always love a delivery from Zoeva. I know I'm getting good quality items. Delivery was by Post office which is always preferable. Good tracking information. The colours on the eye makeup I ordered... See more

Rated 4 out of 5 stars

I have bought lipstick pencils from ZOEVA and love them. The eyeliner in chocolate is a great colour and goes on so smoothly. The lip colour balm in Peony is very natural looking. I did think it wo... See more

Rated 5 out of 5 stars

Exceptional customer service and an exceptional product. Highly recommended the metallic khaki eye liner especially for hazel eyed girlies. It’s the most versatile pencil in my kit because it can be d... See more

Company details

  1. Cosmetics Industry
  2. Beauty Product Supplier
  3. Cosmetic Products Manufacturer

Written by the company

At ZOEVA, love is at the heart of everything we do. We are convinced that makeup is much more than just a beauty product. It is an expression of individuality, strength, and above all, self-love.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

13K reviews

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4.6

All reviews

(13,069)

6,785 reviews in the last 12 months

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Rated 3 out of 5 stars
ZOEVA Cosmetics logo

Reply from ZOEVA Cosmetics

Hello Deirdre, We're sorry to see that you've left us a 3-star review, particularly if you're unsure what you purchased from us. We can see that your order included a Velvet Love Eyeliner Pencil, and our team has been in touch with you directly to clarify the details of your purchase.

We hope this helps jog your memory, and we'd be happy to assist further if you have any questions about your order.

Warm regards,
ZOEVA Team

Rated 5 out of 5 stars

Excellent customer service

Excellent customer service! They responded to my email immediately and the issue was resolved. Also I love the Zoeva cubby lip pencils. The colours are fab and more importantly they last 👌🏻

8 September 2026
Unprompted review
Rated 5 out of 5 stars

Zoeva Cosmetics is a fabulous company…

Zoeva Cosmetics is a fabulous company with amazing products. I could not recommend them anymore! They dealt with an issue I had quite a few months after I purchased an eye liner they were real helpful and sent me a complimentary eyeliner and threw in a pencil sharpener for free! If you’re thinking of trying this brand please do, they’re amazing!

7 September 2026
Unprompted review
Rated 5 out of 5 stars

Great customer service

First item was faulty but they replaced it & sent the new one very quickly. Excellent customer service. Eye colour is lovely & long lasting. Highly recommended

5 September 2026
Unprompted review

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