Yahoo Reviews 

3,332
TrustScore 1.5 out of 5

1.3

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Review summary

Created with AI, based on recent reviews

Evaluating 417 reviews, most reviewers were let down by their experience overall. Customers frequently complain that the website design is clunky, incredibly slow, and features a frustrating layout heavily dominated by intrusive advertisements. Many individuals also note that customer support is completely unhelpful, making it nearly impossible to reach a live agent or successfully recover long-standing locked accounts after updates. Some people were genuinely satisfied with the helpful assistance and efficient service they received from specific company representatives during their visits. These reviewers pointed out that certain staff members stood out by being very nice, professional, and reliable during their experiences.

What people talk about most

Website

People report negative experiences with website due to frustrating account lockouts, permanent deletion of... See more

User experience

Clients share negative opinions on user experience, noting that the interface has become clunky, unintuitive,... See more

Customer service

Customers consistently note negative experiences with customer service, describing automated systems and AI... See more

Service

Consumers find service to be negative, expressing deep disappointment and frustration with the lack of... See more

Customer communications

Reviewers highlight negative aspects of contact, expressing frustration over the lack of accessible support... See more

Reviews shaping this summary

Rated 1 out of 5 stars

I'm utterly disappointed by Yahoo's email service. My emails have all been permanently deleted without previous notification, due to account inactivity. The only explanation was that it is written in... See more

Rated 1 out of 5 stars

Yahoo have decided to change their mobile app. Not they've FAILED to make it comprehensible to somebody that hasn't used it before. It used to be simple to use, now it is overtly complicated, absolute... See more

Rated 1 out of 5 stars

I have been using Yahoo mail for about 16+ years. There were some glitches in the early days using on my Android mobile but nothing ss bad or as frustrating since their latest update. Smooth and effor... See more

Rated 1 out of 5 stars

Not good, not responsive. The finance and sports sections are quite lacking. The finance, where one can integrate with others on message boards is a joke. They've recently changed the rules where you... See more


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1.3

Bad

TrustScore 1.5 out of 5

3K reviews

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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

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1.3

All reviews

(3,332)

525 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Absolutely terrible

Absolutely terrible. I've regretted many times using yahoo mail. Once again, i lost a long draft that it took me 2 hours to prepare, just because i attached an image. Gmail is ages ahead.

8 September 2026
Unprompted review
Rated 1 out of 5 stars

Hey people just letting y'all know I…

Hey people just letting y'all know I have dropped yahoo I have had for several years. I have two accounts with yahoo Mail the first account I started receiving spam and lots of it I tried to contact yahoo several phone numbers I told were good to call but they were not so I just changed my yahoo email address well it wasn't long enough when my second email account started receiving spam. So I have just had it with yahoo all together. Looked into maybe thinking I should give yahoo another chance well with opening up a yahoo account now you have ads in yahoo email which is very disturbing. People just switch to Gmail you want have that many problems.

6 September 2026
Unprompted review
Rated 1 out of 5 stars

Would not even give it 1 star

Would not even give it 1 star

No access to accounts for more than a week.
Yahoo know there is a problem as I was told last Sunday by customer care after being on hold for 1.5 hours. Still not fixed

Texts not sent

second Codes not sent

Managing director and CEO have not even had the professional courtesy to respond once to email sent via another more competent provider.
Treated wit the upmost contempt.

Would not recommend. If business account would take it away immediately. Given my recent experience would not even be possible to run a business account.

5 September 2026
Unprompted review
Rated 1 out of 5 stars

To add… thanks to you bunch of…

To add… thanks to you bunch of incompetent half wits…I have had to make a new email account..I’ve lost all my contacts! And the worst bit? there was no warning! no email to say what was going to happen and what to do..NOTHING… useless! as for trying to contact you… forget it..I’d have more luck flying to the moon! thanks…for nothing!

2 September 2026
Unprompted review
Rated 1 out of 5 stars

You should give a 0 star

You should give a 0 star, they updated their app and it is not useful anymore, no way to attach file, it is a dead-end. Their developer did his best to screw them up.

1 September 2026
Unprompted review
Rated 2 out of 5 stars

Day by day YAHOO losts completely…

Day by day YAHOO losts completely tracts and very serious abusive couldn't do anything like used to before. Yahoo Mail was the best and effective before and now forced pushed to clicked unnecessarily features updated messages then looked like not YAHOO Organised name's made critical Services. Also STORAGES full bussinness asked money fully loaded emails Boxes. So many Adverts never been read after opened to till yet. Altogether not really something I want to be rely. Also Mbl numbers WhatsApp Numbers pushed to send messages. Most of the times gets no Services couldn't opened the Yahoo Mail Account in anywhere. Please try to given Customers satisfactory Services. Thanks indeed.

1 September 2026
Unprompted review
Rated 1 out of 5 stars

It's a waste of time to post on Yahoo.

I used to enjoy leaving posts on Yahoo, but I've left very few posts on their site since they changed to the new system which is a total waste of my time. I have two master's degree and love to share my opinions, but Yahoo will reject well written articles for frivolous reasons. They present topics and then discourage elaboration on those topics. Actually, you can't espouse certain political points of view even if those views are presented in a manner that comports with their own community standards.

25 August 2026
Unprompted review
Rated 5 out of 5 stars

Great place to get a oil change

Everyone was so nice from the start to finish. I had a good talk with Joshua there were 2 new employees and they were awesome. They came and went over everything with me and that was awesome. I asked if they could check my rear wiper I thought it needed to be changed. They came to me and said that it was fine as well as my front wipers. Any other place would had said yes you need that wiper but not these guys. That’s why they have my business as well as my husband’s car. Good people. If you other locations were as good as this one then that’s awesome cause that’s what will bring the customers back. I hope they get recognized for a awesome job today.

25 August 2026
Unprompted review
Rated 1 out of 5 stars

Latest update is slower and far less…

Latest update is slower and far less user friendly. Do they not test at all? I don't want my email sorted automatically and folder configuration keeps getting harder and harder. Stop breaking things that work.

One more reason to look at other platforms.

25 August 2026
Unprompted review
Rated 1 out of 5 stars

Do NOT use Yahoo email I’m telling you…

Do NOT use Yahoo email I’m telling you because it is the most frustrating website I have ever used for emails, I can’t even access it anymore and when I do ask for help It keeps on telling me that a Yahoo specialist isn’t available like cmon? Just don’t have customer service at all if you work like this. Absolute garbage website, at this point just use Gmail.com it’s better in my opinion.

25 August 2026
Unprompted review
Rated 1 out of 5 stars

CHANGED OUTLAY 😡😡

I absolutely despise when Yahoo.com. mail
Changes its layout/platform , for my mail
It's now so confusing. I love the familiar way It was ❗️

24 August 2026
Unprompted review
Rated 1 out of 5 stars

Tells you to set up a password, then doesn't accept it.

Yahoo went wrong about 5 years ago. When they removed my email forwarding, and replaced it with the premium plan. I didn't want to use Yahoo after that, but I was forced to log in. Normally they would accept my password. I would enter my username, then my password, and it would just log me in. But then they started doing things. Things that I have not consented to, and that I find intrusive. Such as constantly sending a code to my recovery email, just to verify it's me. The only problem? I have not enabled two-factor authentication. I attempted to contact support about the problem, only for support to tell me to face scan. I'm not giving this scheming company any PII ever. When this company decides to accept my password for what it is, my password, then I will consider giving them more stars. At this point I cannot recommend Yahoo to anyone. Who would? They tell you to set up a password, then it's not enough. I even attempted to generate this as an idea on Yahoo suggestions or something like that, and they deleted it. So clearly this is a constant issue.

24 August 2026
Unprompted review
Rated 1 out of 5 stars

I would give zero but need to leave a…

I would give zero but need to leave a comment. The adverts in the middle of my email list was already annoying enough, now you get slowed down by streaks popping up every day. As if anyone wants to celebrate having to check emails every day. It's ridiculous. I'm going to start using another email because of this streak nonsense!

24 August 2026
Unprompted review
Rated 1 out of 5 stars

yahoo change sucks!!!

i am very upset that my old yahoo was changed to the new one. I HATE IT!! IT IS UGLY AND IT IS NOT USER FRIENDLY. I HAVE HAD YAHOO FOR OVER 20 YEARS AND I DONT LIKE THE NEW ONE AND I ALWAYS HAD TO CHANGE THE SETTINGS AND NOW THAT OPTION I CANT FIND. VERY UNHAPPY, THE NEW YAHOO IS UGLY
these days we cant control much, but i have had yahoo for years and prefer it over gmail. and i went into my email this morning to see that they changed it again! and i usually can go and switch to the old version and now that option isnt there. and for those of us who have had yahoo for years, we should have a choice. I dont like change unless it is what i want. and i dont want the new yahoo. I now will look for a new platform and i wont use the new one except to get my contacts and folders. technology always tries to change things to make them better, BUT IF IT ISNT BROKEN DONT TRY AND FIX OR CHANGE IT!!!! I am so mad and upset, eventully they are going to make it so you have to pay for it and I WONT.

24 August 2026
Unprompted review

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