Flannels Reviews 

Well after my review with alarm tags being left inside my TOM Ford Jacket I purchased in 2025, I’ve now finally closed my account with Flannels and will not order from this company again, I did inform Flannels of this, I’ve worked out in store and online I’ve spent £40,000 in 5 years at Flannels, I’ve had numerous issues in the past but willing to let them waver but not this time with a negative response from “Customer services” about not being to help with removing the alarm tags (even if I went into a shop with my receipt etc etc) they were no help at all so my only option was to close my account once and for all and will never use this company again, I will take my business elsewhere (Harrods, Mr Porter and Selfridges) the service you get with them is far,far superior to this shambolic company (shop)

Ordered trainers. Paid £6.99 for delivery. No parcel delivered so contacted the courier and Flannels. Contacted the Flannels team. No one can give time frames. I’ve asked for a replacement to be sent or refund but apparently they can’t do anything until they’ve investigated. On their system the parcel is showing it hasn’t been delivered. I cannot believe that a company that holds itself so highly in the retail world cannot rectify an issue immediately. Now I’m out of pocket until they decide what should happen. £121.99 down and no answers.

Easy Order and quick delivery with a quality product and great fit.

Flannels online delivery service was great. It delivered a day earlier than expected in great condition.

Ordered size 11, sent size 13 and then they have the nerve to charge me £7 to return the item and wait 14 days for a refund.

Impossible to speak to customer services.

An extremely bad experience.

I. Delighted! With my beautiful New purchase of my Donna Karen nightfall jacket
It is exceptionally perfect
So classy design is just 💯
I would like to give a huge. Thank you to flannels
Who from my ordering , & delivery the whole shopping experience was incredible
Best Regards
Sylvia

Ordered on the 22 August for my holiday on the 5th September, they were still processing the order on the 5th when I went on holiday, I had to buy another pair tried to cancel the order but was refused I now have 2 pairs of the same trainers, temu would have been quicker never use again 0

Order a pair of Ted Baker shoes which I’ve done over the years. I did find that online they did not have a photo of the sole and heel but thought nothing of it. Got the shoes today and they are not rehealable, which is what you get from a cheap pair of shoes

I placed an order worth over £300, but unfortunately ordered the wrong size for one of the T-shirts. As I needed the items ASAP and had paid for next-day delivery, I decided to cancel the original order and place a new order with the correct sizes.

I then contacted a Flannels advisor via live chat and provided the order number for the order I wanted cancelled. I was specifically told that the delivery had been cancelled.

However, instead of cancelling the one order I clearly provided the order number for, the advisor has somehow cancelled BOTH of my orders.

This is extremely frustrating, especially considering I have now made two orders because I needed the correct items urgently. I shouldn't have to deal with the consequences of an advisor cancelling an order that I never asked them to cancel.

Honestly, you could train a donkey to do a better job.

Ordered mind001. Delivered soaking wet. Box destroyed. Shoes soaking. I wish I didn't accept the delivery. Will not be using again.

Wow I ordered my item and was not expecting this came the next day efficient nice respectful courier beautiful item was even better than the picture I am one happy customer 👍

It would be better if something you purchase in store can be returned and you can be given your money back rather than getting a credit note .This is such an out of date procedure .

The order and delivery was good but the free gift is the reason I bought the perfume which I always do but this time the gift was not as shown, total different colour, design and material

Fantastic items. Delivery prices need a look at they are on the expensive side.

Great service delivery very good only waited a few days for my goods

Ordered wellies and socks, parcel lost in transit but only found this out after I got in touch to chase after a week of waiting despite paying for express delivery. Then ordered again and then order was cancelled by customer service! Finally got my order without the wellies after I messaged for the 3rd time.

Placed another order for different wellies and got an email saying delivery delayed! Bad experience here and to be honest customer service could have managed this better and actually offered another pair to purchase when the others were out of stock etc.

Need to do better in a crowded market when you are fighting for market share….

Top class fashion at a very competitive price

Am giving 5stars because I like the Marc Jacob’s bag I bought, but then am not really satisfied as the long strap handle was omitted from the bag. I have emailed them and am still waiting for the next step.

3 items all the same were added to bag, I only put 1 in. Cancelled immediately after paying when I realised the mistake and they still sent the items out and charged me for them. Customer service couldn’t help so I’ve got to wait for delivery then send it back and wait 5-10 days for my £300 back when they could have just cancelled it when I requested. No numbers to call. Pretty poor for a company that deals with high end brands.

Delivered on time loved the item another great job by DPD