Yall should add feature to add photos too for proof or something. I have read many reviews if they had posted screenshots their reviews will have more credibility. Rest the concept is very nice Apprec... See more

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
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Company details
Trustpilot began in 2007
Written by the company
- with a simple yet powerful idea that is more relevant today than ever — to be the universal symbol of trust, bringing consumers and businesses together through reviews. Trustpilot is open, independent, and impartial — we help consumers make the right choices and businesses to build trust, grow and improve.
- Today, we have more than 300 million reviews and 67 million monthly active users across the globe, with 127 billion annual Trustpilot brand impressions, and the numbers keep growing. We have more than 900 employees and we're headquartered in Copenhagen, with operations in Amsterdam, Denver, Edinburgh, Hamburg, London, Melbourne, Milan and New York
Contact info
Pilestraede 58, 5th floor, 1112, Copenhagen K, Denmark
- https://help.trustpilot.com/s/contact-us
- trustpilot.com
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
H r u in my auto pay cancel please…
H r u in my auto pay cancel please check and background edit and background edit and background edit and background edit and background edit and background edit and background edit and background edit and background edit and background
Very poor
Very poor, I complained that a review was written by an ex employee and they haven’t done anything about it. What is the point of trying to ensure that you leave a proper and correct review when the platform you have written it on can’t even bother to address the blatant rubbish a bitter ex employee writes!!
Very easy to negotiate!I would trust…
Very easy to negotiate!I would trust them again!
Trustpilot failed my business when it…
Trustpilot failed my business when it mattered most
I am leaving this review because my experience with Trustpilot has fundamentally damaged my confidence in its review system and, more importantly, in the protection it provides to small businesses facing what I believe was a vindictive and potentially coordinated attack on their reputation.
This was not simply a case of a business receiving negative reviews and refusing to accept criticism.
I reported multiple reviews and provided evidence which, in my view, demonstrated a pattern of behaviour consistent with a vindictive attack against my business.
That evidence included concerns about reviewers for whom I could not identify corresponding transactions, alongside evidence relating to another reviewer that I could demonstrate had received and used my products. I also provided information concerning the circumstances surrounding the reviews and why I believed the reviews needed much more scrutiny than an ordinary negative customer experience.
I did not ask Trustpilot to remove reviews because they were negative.
I asked them to investigate because I had provided evidence giving me legitimate reasons to believe that the reviews did not represent straightforward, independent consumer experiences.
Trustpilot had that information.
And despite it, the reviews remained.
Trustpilot deemed them to be “honest”.
That is the part I find particularly difficult to understand.
If a business provides evidence suggesting that several reviews may form part of a vindictive or coordinated campaign, surely the appropriate response is to investigate the circumstances thoroughly rather than effectively reducing the issue to whether the reviewer maintains that their review is genuine.
I appreciate that Trustpilot cannot know with certainty what is in another person's mind, and I am not claiming that Trustpilot has established that the reviews were deliberately fabricated. My complaint is about what happened after I provided evidence that I believed demonstrated a pattern of conduct.
The result has left me feeling that my business was not adequately protected from potentially abusive use of the review system.
And there is a fundamental imbalance here.
A reviewer can publish an allegation about a business publicly.
The business then has to defend its reputation.
But the evidence submitted by the business during the dispute is not sitting beside that review for potential customers to see. If Trustpilot ultimately leaves the review online, the public sees the allegation — while the circumstances and evidence challenging it remain largely invisible.
For a small business, that can be devastating.
I can accept an honest negative review.
I can accept criticism.
What I cannot accept is a system where a business provides evidence raising serious questions about the circumstances behind multiple reviews and is then effectively told that the reviews are staying anyway.
That is where Trustpilot failed my business.
Not because they disagreed with me.
Not because they refused to remove a review simply because I disputed it.
They failed me because, from my perspective, the evidence I supplied did not result in the level of investigation or protection I reasonably expected from a platform whose entire reputation is built around authentic and trustworthy reviews.
Trustpilot's name is literally built around trust.
After this experience, I have considerably less of it.
If you are a business considering using Trustpilot, I would strongly recommend looking beyond the impressive headline statistics and asking a much more important question:
What happens when you have evidence that the review system itself is being used against you?
My experience is that even when you provide evidence raising serious concerns, you may still be left with the reviews published against your business and very little ability to make the public aware of the evidence you supplied.
For my business, that is not what I expected from a platform that claims to champion trustworthy reviews.
Trust has to work both ways.
Authentic yes authentic yes sure…
Authentic yes authentic yes sure authentic good to count on
The best guide for reviews and guidance
A great guide for genuine reviews reliable and
Attentive to any query’s helpful and professional company l trust their reviews service is the best
Accurate reviews always helps .
am absolutely thrilled to be a consumer…
am absolutely thrilled to be a consumer of Trustpilot! It is truly the only review website and brand that I completely trust in this crowded digital space.I love how reliable, transparent, and easy to use this platform is whenever I need to check out a business. From the seamless user experience to the honest community feedback, it consistently delivers exactly what I need to make smart, confident choices. Trustpilot has completely won my loyalty, and I cannot recommend them enough!
Just the fact that it's able to be open…
Just the fact that it's able to be open and keep it real with considering what anyone has to offer will help you go far and remain creative and versatile good job you will go far in this market expand and create is what I would say get the ideas from the chosen ones out there that have this special gift and capitalize and take over all aspects so it don't belong to those that don't belong! We don't need this industry to be ran by unqualified and non-creative business men we need to blow this out the water and open doors and opportunity to have endless creativity that bleeds into the rest of life's journey and you guys are helping that push forward and be better good job keep it up and don't be afraid to contact me I could be your MVP! That's real sh*t!!
Asking to personal detail this scam
My second appointment was awesome!!
thanks appreciate your help.
Very good for me and you
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