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Trustpilot Reviews 

538,013
•
TrustScore 4.5 out of 5

4.4

Review Site
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While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Evaluating 114,236 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently mention that the platform is extremely helpful for checking online stores, comparing businesses, and reading clear, reliable feedback. Reviewers appreciate that the interface is simple to navigate and user-friendly, making the process of sharing personal experiences completely straightforward. Some reviewers were not happy with fake company pages and expressed frustration about genuine feedback being removed. Consumers also noted technical limitations concerning restricted date ranges when attempting to evaluate older experiences with various businesses. People additionally mentioned encountering difficulties when searching for specific organizations because multiple companies share very similar names.

What people talk about most

User experience

Customers consistently note positive experiences with user experience, highlighting that the platform is easy... See more

Website

Consumers find website to be ambiguous regarding its reliability, with some praising it as a secure space to... See more

Service

Clients share positive opinions on service, noting that the overall experience is top-notch, smooth, and... See more

Staff

Reviewers mention positive feedback about staff, noting that personnel are helpful and professional.... See more

Customer service

Customers had ambiguous experiences with customer service. While some reviewers appreciated the professional... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Terrific system, helps to make businesses accountable. The only technicality I had was the limited "dates of experience". I couldn't use it accurately as the experience started some years ago. Wh... See more

Rated 5 out of 5 stars

Exceptional and most important website. Without Trustpilot we the consumer would be lost and struggle to receive the items and services to give us value for money and keep us safe from scammers,fake w... See more

Rated 5 out of 5 stars

I love Trustpilot if there’s a website an app something that I’ve just not heard of or maybe I have even heard of I just wanna look up to see if they’re legit. I’ll come to Trustpilot. They act... See more

Rated 5 out of 5 stars

You are the best. I can trust your reviews, unlike other so called “customer reviews” on the internet. Whenever I’m tempted to buy something on the internet I check with you first. Your reviews have s... See more

Company details

  1. Review Site
  2. Media Company

About Trustpilot

Written by the company

Trustpilot began in 2007

Written by the company

with a simple yet powerful idea that is more relevant today than ever — to be the universal symbol of trust, bringing consumers and businesses together through reviews. Trustpilot is open, independent, and impartial — we help consumers make the right choices and businesses to build trust, grow and improve.
Today, we have more than 300 million reviews and 67 million monthly active users across the globe, with 127 billion annual Trustpilot brand impressions, and the numbers keep growing. We have more than 900 employees and we're headquartered in Copenhagen, with operations in Amsterdam, Denver, Edinburgh, Hamburg, London, Melbourne, Milan and New York

Contact info

4.4

Excellent

TrustScore 4.5 out of 5

538K reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.4

All reviews

(538,013)

138,606 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more
Rated 1 out of 5 stars

I flag the fake reviews

I flag the fake reviews, they are taken down and a few days later they all start again

The reviews are obviously fake because they are only concerned about putting website links in the reviews yet the Trustpilot software can't spot they're fake.

Trustpilot can say all they want about taking it seriously but they can't handle all the fake reviews that keep popping up.

1 September 2026
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

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