Transglobal Express Reviews 

needed to book a collection but our account had an issue, went to the online chat facility and Emily helped solve the issue straight away. Excellent service.

Excellent service

A Transglobal employee called Joanne, was very helpful, efficient when re-booking a recent shipment.

On time quick and efficient

Very easy site to use & great you can choose different couriers for your requirements.
Customer service is very officiant and resolve the odd problem very quickly.

Consistently dependable services to USA & Australia. Thank you.

I would not recommend Transglobal Express based on my experience. Their customer service was extremely unhelpful, unprofessional, rude and dismissive when trying to resolve an issue, despite multiple attempts to get assistance.

Rather than working towards a reasonable resolution, the responses I received were repetitive, lacked empathy, and did not address my concerns, I felt like I was getting automatic responses from a robot rather than a real human.

Overall, I found the service to be unreliable and the level of customer support far below what I would expect from a shipping company. Based on my experience, I would not recommend Transglobal Express.

I booked shipping via your website. I specified the size and weight and picked a box from the drop-down menu. A week later, I got an email saying that DPD couldn't put it on their conveyor belt and that I had to pay extra. That's unacceptable. Customers don't care that they don't have the equipment to process correctly booked services.

Avoid Transglobal if you do not want to be charged more later.

Absolutely untrustworthy avoid at all cost if you end up with a delivery coming through these say goodbye to goods absolute shit 💩

This was there reply

Hi I have been asked to make an additional payment for my delivery / item I was not aware of this charge before i made a purchase and what on earth is the charge for ?

Kind regards

How much was demanded?

Yes that true , how will you like to pay this fee ?

This is a fraud business and don't trust them at all they will eat your money and won't even refunded back. Scammers.

I already have provided

Your employee Mrs Nicola Gonzalez is a credit to your company. The assistance she gave me today in connection to my parcel was second to none. She was so knowledgeable and nothing was to much trouble . I cannot thank her enough. Five star is not enough.

As always, Transglobal were helpful, friendly & efficient in delivering my chosen service. Booking the service online was straightforward & easy to navigate. A brief hitch was encountered at the recipient’s end; but Transglobal tackled this quickly & efficiently to my satisfaction.

Recently sent three parcels on the same day and all arrived on time.

all good, no issues

Booked two collections by UPS through this company, but UPS failed to collect on two consecutive days, despite me chasing at the end of the first day and beginning of the second day and being promised by the customer service agent it would be picked up on the second day.
My customer who wanted the goods for the end of this week has now been let down.
I am at a loss as to what to do next other than go elsewhere, but this doesn't help my situation.

Bad collection from this company, I have asked them twice to deliver to my address and somehow they could not find this address 33-39 Drapery, NN1 2EZ twice in a row despite claiming to have updated the address to the correct one and the address being in the middle of the city. I will not be ordering any recollection or delivery from this company agian

Great service at competitive prices ........ they go the extra mile to please customer's and deliver Worldwide .

Thanks guys

Great service and price and very friendly

Received an invoice after 4 months of delivery regarding customs charges. Did not inform me before delivery that importing end customer did not pay, yet they delivered. They did not inform me anytime during this time and out of the blue I received an invoice. If I was not working with them for quite some time I would ignore it as a scam. They refuse to share the details of the invoice from fedex or any communication fedex had with the customer to collect this customs charge or what the details of the charge is.