Trainline Reviews 

Excellent, thank you

No on board security so when a fight broke out in carriage b on the 17.26 from Cleethorpes to Liverpool, in the meadowhall to Sheffield section, we had to move , who could we turn to?

Excellent service from Trainline! Easy to use, quick and convenient, with all my travel information in one place. Highly recommended

The booking process was good however, the app would not allow me to activate my ticket! The ticket also would not download from my email.
I discussed this at the ticket office and they said this is a common problem with Trainline app which has been reported and continues to be a problem. They told me I would not be able to travel until my ticket was activated! They suggested I log out and back in again. I did this and my ticket activated however, this almost resulted in me missing my train!

I enjoy interacting with the friendly staff at my local train station but when they aren’t there or the ticket machine doesn’t work, it’s very reassuring to know that I can still get my train ticket with no problems. The app is easy to use and the whole thing takes only a couple of minutes. It’s great and I don’t need to worry about riding without a ticket or trying to explain to anyone why I didn’t purchase a ticket beforehand.

It’s an easy App to use would recommend

Easy to book but hidden fees. The price they initially give you is then bumped up when you get to the checkout.
Our journey was cancelled both ways and there was no suitable alternative journey for us to travel on, so we had to cancel our trip unfortunately. However, when seeking a refund, they will only refund you the value of the ticket, not all the extra fees on top. I think they need to be clearer about this.

Very quick and easy to do very pleased.

So easy to use, clear as day, and saves me every time. Being over 60, it instantly finds my best fares – got my ticket here for just £24.94 recently! Perfect for all my travels between chef jobs, and getting around for Lonely Traveler Productions too. No messing, no hidden fees, keeps all my bookings in one place. Wouldn’t plan a journey without it now! 🚆💨

Easy to book tickets, staff very helpful when asked for information, train on time & not cancelled!

There is so much to LOVE about Trainline UK such as the live updates and progress of journeys etc.

That said, please improve your website so it has a separate button for applying 'stored railcards' to new bookings - I guess if users have more than one a drop down menu is needed so they can select which railcard they wish to apply.

I purchased a railcard yesterday. As a precaution, I logged out of my account and back in so the system could register I had a railcard. I then tried to book a return journey to London. Because the system is geared up to entice one to purchase rail cards at every turn, with pop up windows advertising them AND a 'Railcards' button deep-diving into the various options etc., it really isn't obvious at which point one applies a purchased railcard. Is it on the first 'Train Journey Planner' web page where it says 'Add railcard'... I'm never sure if this means add a railcard one wishes to purchase or an existing one.

And, if I work it out, because I don't travel regularly by train, I have enough time in between to forget how I did it.

Note: I don't do any transactions using my mobile phone fullstop regardless of the app.

Seemingly, Trainline UK's focus their efforts on improving their app experience, not their web experience.

Polite request: it's time to look again at booking through the website and iron out the kinks.

On a positive note, I got through to a customer services agent - an actual human - on the phone after 21:00 and super quickly. They were very patient and courteous and walked me through the booking process, correcting my errors as we went.

As I said, there is so much to LOVE about Trainline UK. They just need to make it idiot-proof for users like me.

App is easy to use and navigate. Always give alternate journeys and times and points the user to cheapest fares.

Always use Trainline for my tickets. Easy to use, tickets added to my wallet, live updates on the trains you’ve booked, and easy to change tickets or get refunds (there are charges). The app also has my Railcard stored, and makes it easy to renew.

Efficient and supportive keeping information up to date. Searched cheapest prices

All so simple doing the booking, confirming the date and time and being kept up to date at every step of the way.

Instructions absolutely unclear, it didn’t mention the specific stations and when I put the city it literally scammed me and put one station to another in the same city just so I would pay more money, definitely do not reccomend

The website was really easy to use, and gave great advice in regard saving money with railcards