Kukoon Reviews 

47,125
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Evaluating 1,319 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the exceptionally fast delivery times, excellent product quality, and the wide selection of beautiful rug designs available for any room. Many people also highlight the helpful customer service, smooth communication updates, and the overall ease of ordering seamlessly through the platform. Some reviewers were not happy with durability issues, noting that rugs quickly showed unexpected signs of fading, fraying edges, or thread pulls after minimal use. A few consumers additionally mentioned disappointment regarding items feeling far too thin or failing to match their initial quality expectations.

What people talk about most

Product

People report positive experiences with product, highlighting the fantastic quality, stylish designs, and... See more

Quality

Reviewers highlight positive aspects of quality, noting that the rugs feel luxurious, feature rich colors,... See more

Delivery service

Consumers find delivery service to be remarkably fast and efficient, with a strong consensus praising prompt... See more

Order

Customers consistently note positive experiences with order processes, highlighting smooth transactions and... See more

Service

Users describe positive interactions with service, highlighting fast delivery and great advice in the... See more

Reviews shaping this summary

Rated 5 out of 5 stars

After purchasing my second rug, I noticed it wasn’t quite right. Customer service was absolutely fantastic with responding to my emails, managing returns and refunds. I then immediately ordered the... See more

Company replied

Rated 5 out of 5 stars

Beautiful rug, really finishes off my newly decorated entrance hall. And with the under liner in place it doesn't move. Delivered really quickly, very happy with service and quality.

Rated 5 out of 5 stars

I absolutely love my rug!! It’s better than what I thought it would be. Great quality! Worth every penny. The whole experience was brilliant. I initially bought a rug but changed my mind as I saw anot... See more

Rated 5 out of 5 stars

I have now bought several rugs from Kukoon and they never disappoint. Colours are good, quality and feel too. Great selection of sizes/style/colour. Good service and kept well informed!


Company details

  1. Rug Store
  2. Carpet Store
  3. Decoration and Interior Design Store
  4. Flooring Store
  5. Home Goods Store

About Kukoon

Written by the company

At Kukoon we believe great quality rugs should be well made, stylish and always affordable.

Our collection covers hundreds of designs and sizes, from timeless classics to the latest on-trend looks.

And unlike most rug brands, you won't find our in-house exclusive ranges elsewhere. They're designed by us, for you.

With over 40,000 five star customer reviews so far, Kukoon is the number one destination for rugs online.

Find your perfect rug today, with free delivery and easy 90 days returns on all UK and Ireland orders!

FREE DELIVERY & EASY RETURNS

Kukoonrugs.com offers FREE delivery & returns on all rugs throughout the UK and Ireland.

We endeavour to deliver UK and Ireland orders within 3-4 working days. International orders take 5-10 working days.

Kukoonrugs.com Free Delivery & Returns

Written by the company

Free Delivery & Returns on All Orders
Kukoon Rugs offers free delivery and returns on all U.K. and Ireland orders.

Free Delivery & 90 Day Returns on All Orders

We offer free delivery & 90 day returns on all orders!

We offer free delivery & 90 day returns on all orders!
Kukoon Rugs offers free delivery and 90 day returns on all orders. We endeavour to deliver U.K. and Ireland orders within 3-4 working days. International orders take 5-10 working days.

Contact info

4.6

Excellent

TrustScore 4.5 out of 5

47K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 68% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.6

All reviews

(47,125)

1,310 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Rug arrived folded in a box

Rug arrived folded in a box, it’s so badly kinked! I’ve tried laying it in sun and even ironing it- total waste of money, will probably have to bin as it looks awful

4 September 2026
Unprompted review
Rated 5 out of 5 stars

Brilliant service

Brilliant service, delivery very quick and love the quality. This is my second purchase and will definitely be purchasing for other rooms in due course

15 September 2026
Unprompted review
Rated 5 out of 5 stars

Really nice bug looks great

The rug I purchased is of high quality and looks great, but the main reason I'm leaving a review is that I had to contact the company, and communication is excellent. They responded to me almost immediately, so I would recommend them 100% not only for the rug but also if you have any questions.

15 September 2026
Unprompted review
Rated 5 out of 5 stars

It was stated to be 2-3 days delivery…

It was stated to be 2-3 days delivery but it was a week before rug arrived, which was fine. Arrived beautifully packaged.

Although it’s not clear online the amount of silver grey in the rugs, I’ve had to send 2 back for that reason. I will try again as they are lovely, just not for my decor.

7 September 2026
Unprompted review
Rated 1 out of 5 stars

Really very disappointed with the…

Really very disappointed with the quality for the price. There were random flecks of colour where there shouldn’t have been. The rug is very thin and feels more like material than a rug. The outer edges weren’t straight and the corners weren’t square. The underlay was useless but I can’t return that as it’s out of the packaging so that will have to go straight in the bin. Not a patch on Ruggable where I’ve shopped before. I’ve reported the issues and hope I actually get the almost £500 refunded!

14 September 2026
Unprompted review
Kukoon logo

Reply from Kukoon

Thank you for taking the time to share this, and I'm sorry to hear the rug didn't meet expectations. What you've described — colour flecks, unevenness in the pile, and edges/corners that aren't straight , isn't the standard we hold ourselves to, and I completely understand the disappointment given the price point.

Can you please contact support@kukoon.com? Chat soon 🩶

Rated 5 out of 5 stars

Very pleased

Easy to order, good delivery and very pleased with the rug. It feels good quality, looks great and has lived up to my expectations.

12 September 2026
Unprompted review
Rated 5 out of 5 stars

Beautiful rug

Beautiful rug, really finishes off my newly decorated entrance hall. And with the under liner in place it doesn't move. Delivered really quickly, very happy with service and quality.

12 September 2026
Unprompted review

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