SwimOutlet.com Reviews 

1,890
TrustScore 4.5 out of 5

4.3

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Review summary

Created with AI, based on recent reviews

Evaluating 185 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the exceptionally high quality of the products and mention that the overall prices remain very reasonable. People also find the online platform extremely easy to navigate, offering a broad selection of various items along with very helpful sizing tools. However, some reviewers were not happy with delivery times, noting that paid shipping methods occasionally took much longer than expected to arrive. Consumers also pointed out occasional problems with delivery times and shipping delays, mentioning that items sometimes arrived much too late or faced unexpected transit issues.

What people talk about most

Product

Reviewers mention positive feedback about product, highlighting high quality, great variety, and affordable... See more

Order

Users describe ambiguous interactions with order, highlighting both positive and negative experiences. On one... See more

Website

Reviewers highlight positive aspects of website, noting that the platform is easy to navigate, access, and... See more

Price

People report positive experiences with price, consistently highlighting affordable options, competitive... See more

Delivery service

Customers had ambiguous experiences with delivery service. Some consumers praise the speedy delivery, noting... See more

Reviews shaping this summary

Rated 4 out of 5 stars

I am a returning, previous client. searched and found what I needed on my iPhone, no problem. I also looked for skin treatments for pre- and post-chlorine water contact. Skin treatments. Only saw one... See more

Rated 5 out of 5 stars

My experience was terrific. I needed to exchange a swimsuit purchase for a different size. The "Happy returns" process was super easy. I followed the online return instructions and took the suit to U... See more

Rated 5 out of 5 stars

Great deals by getting a $5 Swim Outlet membership for the year. Due to the membership one receives an additional discount as high as 25% on products. The prices are excellent especially w/ the addi... See more

Rated 5 out of 5 stars

Shipping by fedex was very delayed and I had an email exchange with swimoutlet customer service and Brandy was amazing! She sent a detailed response about what she could find out re: fedex shipping,... See more


Company details

  1. Swimwear Store

Written by the company

SwimOutlet is the largest swim retailer in the US. Your one stop shop for the pool, beach & everything in between 🏊


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

2K reviews

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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

How this company uses Trustpilot

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4.3

All reviews

(1,890)

172 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Horrible service

Horrible service, been waiting over two weeks for an item that was supposed to be delivered in three days, have contacted them twice and still no reply or feedback. Appalling

7 September 2026
Unprompted review
Rated 1 out of 5 stars

So much spam

I looked at this site. Entered my email for a promo code then immediately started receiving 2-3 spam emails from them a day. I mean really, who wants to get slammed with junk these days. It was a huge turn off.

28 August 2026
Unprompted review
Rated 5 out of 5 stars

Great Swimming Website

It's so easy to find what I want on this website. I love being able to narrow down my choices so I don't have to look through pages and pages of stuff I'm not interested in.

28 August 2026
Unprompted review
Rated 1 out of 5 stars

Still waiting over a week for a…

Still waiting over a week for a delivery that was “supposed” to be here two days ago and then on a truck for delivery today and the only update was 7 days ago. Totally unacceptable way of doing business shop someplace else.

I rarely ever write a review. Be honest where my merchandise is.

26 August 2026
Unprompted review
Rated 2 out of 5 stars

I purchased Peter Grimm Unisex Original…

I purchased Peter Grimm Unisex Original Lifeguard Hat. It was too light weight and dented when I simply rested it overnight with some pressure on one edge. I doubt it will stand up to wind. My prior lifeguard hats were much heavier weight and held up better. Also, there was not a band inside that went all around, but just a patch in front of the forehead. In my opinion, this is a cheaply made hat, and I regret buying it.

8 August 2026
Unprompted review
Rated 1 out of 5 stars

expedited shipping is a farce.

Paying for expedited shipping is a joke. The website FAQs specifically state that once the tracking number is created, the shipping is 2 days. That is incorrect. I paid for 1-2 day shipping due to an urgent need. However, it will take 4 days to get here. Customers pay for the faster shipping for a reason. If your carrier cannot fulfill what is posted on your website, change your shipping information. Also, a refund of the shipping should be automatic if your carrier does not meet your shipping policy. My items will arrive too late now. So, why did I pay for the expedited shipping?

6 August 2026
Unprompted review
Rated 1 out of 5 stars

Very disappointed with their product…

Very disappointed with their product and quality. I spent a lot of money to buy my granddaughter items for her regional swim meet. Waited a couple of weeks when I did not receive my items I called. It was told that my items were being held up in customs, called again and was told it was lost by customs so as you can see, I wasn’t really getting the exact story. Her pajama bottoms were supposed to be embroidered and instead they did a rush order with iron on that came off when the pants were ran through the washer, they felt that 20% off my order justified all of the misinformation I was being given and the delay in receiving my products which took over three weeks or more to get, I will never purchase another item through this site. I will look elsewhere in buying her bathing suits. The whole experience with swim outlet was so disappointing.

26 June 2026
Unprompted review
Rated 1 out of 5 stars

The referral bonus is a lie

The referral bonus is a lie. I don’t know what the credit might apply to, but nothing I’ve tried. You’d think customer service would be willing to help, but the only responses I’ve receive to chat, text AND email messages were a few from some bot which promised to send me to a real person, but never did. I won’t shop with a company that doesn’t respond to customer inquiries, and I strongly regret recommending it to my friend.

20 July 2026
Unprompted review

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