Sure Petcare Reviews 

Very good company. I wrote saying a determined intruder cat was able to circumvent their microchip operated cat flap terrorising our cat. Sure petcare responded very quickly to my request for assistance and have sent me an updated cat flap to deal with the problem free of charge.i am very impressed with their service.
Geoff Clark

Once I'd provided video evidence of my cat flap not being responsive, Sure Petcare immediately agreed to send me a replacement, although not with a new warranty. The service provided by Philip was polite and timely, and I found him to be extremely helpful.

Super produit.
Facile à installer.

This is our second cat flap by this manufacturer, it replaces a white one that lost its white colour and turned cream, it looked terrible on our white door, so fitted the White/Grey one.
Once the hole was cut out it was easy to fit with the 2 screws and set up for our cat to open.
Apart from the discolouration it really is a great cat flap.

Was after a replacement part after new door fitted by glazing ( losing caps) received new ones the next day after contacting support team. Really good quick service

I have had a Sure Petcare catflap for years and I was very happy with it. I had to replace it with the larger version and had a few queries. The customer service was absolutely excellent. My large cat is also extremely happy about his lager cat flap. Brilliant product and brilliant customer service.

A ver good experience. My contact, Semira, gave very clear instructions on how to proceed, and was very courteous.

My microchip cat flap became faulty after 11 months. I called customer services and reached a helpful human almost immediately who sent me some questions on email. After replying & sending photos they ordered a replacement same day to arrive next week. Obviously it’s not ideal having a faulty cat flap but I am really pleased with the customer service resulting in a quick replacement.

We've used Petcare cat flaps over many years. Our current model started working incorrectly recently. As it was still under warranty, the company replaced it quickly and without fuss. Also, the design has remained consistent over all those years ie the replacement cat flap is the same size as the previous ones so fitting it is very simple. All in all, really good service - many thanks.

We wanted an accessory for fitting our cat flap which we had not appreciated until we were well into the job. We were unable to utilise the next day option on the website (for reasons unknown), so rang to see if we could pay by 'phone for it to arrive the next day. They had no facilities for taking such a payment but, without saying so, simply put the part in the 'phone on a fast delivery service at no cost. Most impressive!

Bought a microchip Petdoor, wouldn't work properly.
Contacted customer services, explained the possible problems.
An extremely polite and experienced professional talkedabout possible solutions and stated that he would send a replacement part / motor with fitting instructions.
Parts arrived next day by postal delivery.
Part fitted and working.
Excellent service.
Thanks.

Great service and a superb product. Long lasting, this purchase was my third the previous two lasted a total of eighteen years. Most important is the ease of operation by my cat who is safe from unwelcome intruders.

The customer service from Sure Petcare has been outstanding after we bought a SureFlap Connect to record the comings and goings of our 2 cats.

We initially had an issue with our very clever Maine Coon cat learning how to paw the flap open, even when it was locked to 'in only'. I asked for advice from Sure Petcare, and they immediately sent an adjusted catflap door to prevent this.
Probably due to the above amendment, the flap then wasn't recording the cats leaving the house (just when they came in). Again, I asked for some advice, and after trying a couple of resets, the customer service department just sent me a whole new cat flap - which works perfectly.

I couldn't be happier with the product, and the customer service has been a joy to experience.

Thanks and well done.

Great product, even better customer service

Customer care is always brilliant with this company. I've trouble shooted various problems over the years and there is always someone patient on the phone to guide you through. They send out relacement parts and test kits promptly when needed and understand how crucial it all is to family life, I recently I had problems with a catflap in a glass door and Phillip could not have been more helpful. The problem is currently resolved and fingers all crossed, but its reassuring to know I can contact them again whenever I need to.

Great service, very prompt delivery and good products.

Telephone support was excellent. Plus ordered a new flap, delivered quickly with full instructions. Impressive customer service all round.

We were having problems with the cat flap and I sent an enquiry by email, I received great support and advice including you tube videos and instructions of how to reset and repair the device. Really straightforward to follow and solved the issue. Highly recommend this company and after care customer service they provide is exceptional. Thank you.

Great customer support. I had a problem with my Microchip Cat Flap Connect door mechanism, after 3 years of using it which meant it would no longer lock. Margaux from support responded to my enquiry and within hours has rectified my issue. All I needed was to share some pictures of the problem I had.