Staples UK Reviews 

16,993
TrustScore 4 out of 5

4.2

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Review summary

Created with AI, based on recent reviews

Considering 1,504 reviews, reviewers had a great experience with this company. Customers frequently praise the exceptionally fast next-day delivery and highly competitive prices available across a wide range of everyday office supplies and products. People consistently appreciate the remarkably simple online ordering process and dependable support when purchasing essential items like printer ink cartridges and paper. However, some customers also noted that they received no advance delivery notifications regarding their shipments or experienced occasional frustrating issues with incorrect items arriving. A few reviewers additionally mentioned encountering stock availability delays or finding that parcels occasionally arrived with damaged or torn packaging.

What people talk about most

Delivery service

People report positive experiences with delivery service, highlighting prompt arrival times and next-day... See more

Product

Customers consistently note ambiguous experiences with product, with many praising the competitive pricing,... See more

Order

Customers had ambiguous experiences with order processes, as many praise the straightforward website... See more

Price

Clients share positive opinions on price, highlighting that items are astonishingly cheap and notably better... See more

Service

Reviewers highlight positive aspects of service, noting efficient handling and prompt dispatch of orders.... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Order for 13 pairs of heavy-duty bookends arrived promptly although it’s a wonder they reached me: the unnecessarily large cardboard delivery box was completely torn open and loosely repaired with DPD... See more

Company replied

Rated 4 out of 5 stars

I was informed that the product was not in stock and that I would be notified when back in stock, I was quite shocked only days later to receive my order. Great service, only downside was that I was... See more

Company replied

Rated 4 out of 5 stars

Ordering easy, next day delivery only let down by having to re-register as it was over a year since I ordered and my account had therefore been closed.

Company replied

Rated 5 out of 5 stars

We buy a lot of water, and Staples has been outstanding. With all other companies, we get a few busted cans, but there have not been any issues. Superbly packed in boxes, labelled well, and quick d... See more

Company replied



Company details

  1. Office Supply Store
  2. Office Furniture Store

About Staples UK

Written by the company

Staples is committed to making it easy for customers to buy a wide range home and office stationery products, including office supplies, technology, furniture, and business services. Our mission is to save your time, money and effort so you’re free to do what you do best.

Staples.co.uk is operated in the UK under license to Banner Group Ltd (Company Number 05510758)

STAPLES UK

Written by the company


Contact info

4.2

Great

TrustScore 4 out of 5

17K reviews

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Asks customers to review

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Replied to 100% of negative reviews

Typically replies within 24 hours

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4.2

All reviews

(16,993)

1,473 reviews in the last 12 months

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Rated 5 out of 5 stars

Canon Inkjet Cartridge Pack

Canon Inkjet Cartridge Pack
I was unable to purchase in a high street shop,
so having bought an item from Staples before, decided buy online.
Price is reasonable and the delivery very prompt.

30 August 2026
Staples UK logo

Reply from Staples UK

Hello, thank you for your feedback. We're happy to hear you are pleased with the service provided. Kind Regards Staples

Rated 5 out of 5 stars

Amazingly quick

Amazingly quick. Beats Amazon.

31 August 2026
Staples UK logo

Reply from Staples UK

Hello, thank you for your feedback. We're happy to hear you are pleased with the service provided. Kind Regards Staples

Rated 5 out of 5 stars

Super service.

28 August 2026
Staples UK logo

Reply from Staples UK

Hello, thank you for your feedback. We're happy to hear you are pleased with the service provided. Kind Regards, Staples.

Rated 1 out of 5 stars

Only received part of the order with no…

Only received part of the order with no update on when the remainder would arrive.

Emailed ‘customer service’ after a week of hearing nothing only to be told the items were on back order and they have no idea of when they will arrive!!
Why let customers order items that you know are not available and then try to ignore the situation until chased.
Still waiting for the items . . . .
Very poor service.

23 August 2026
Staples UK logo

Reply from Staples UK

Hello, thank you for your feedback apologies for the delays Occasionally, items may become out of stock, and we rely on the estimated restock dates provided by our suppliers.
While we aim to meet all due dates, they are not guaranteed.
If a due date is delayed, it is typically due to the supplier's own stock availability.
I hope you can accept our sincere apologies for the inconvenience this has caused kind regards Staples

Rated 5 out of 5 stars

Excellent value and speedy delivery

Excellent value and speedy delivery

23 August 2026
Staples UK logo

Reply from Staples UK

Hello, thank you for your feedback. We're happy to hear you are pleased with the service provided. Kind Regards Staples

Rated 1 out of 5 stars

None delivery

My cartridge was delivered by Evri so I did not receive it .it went somewhere else?

29 August 2026
Staples UK logo

Reply from Staples UK

Hello, thank you for your feedback. Please accept our sincere apologies for your items have yet to be delivered. I have emailed you directly to resolve this. Kind regards Staples

Rated 1 out of 5 stars

Delivered to the wrong address

Delivered to the wrong address - really? Never had that happen with any other courier company - Who the hell are Truline anyway? Rubbish.

8 September 2026
Unprompted review
Staples UK logo

Reply from Staples UK

Hello, thank you for your feedback. Please accept our sincere apologies for your items have yet to be delivered. I have emailed you directly to resolve this. Kind regards Staples

Rated 5 out of 5 stars
Staples UK logo

Reply from Staples UK

Hello, thank you for your feedback. We're happy to hear you are pleased with the service provided. Kind Regards Staples

Rated 5 out of 5 stars

Rapid delivery *****

29 August 2026
Staples UK logo

Reply from Staples UK

Hello, thank you for your feedback. We're happy to hear you are pleased with the service provided. Kind Regards, Staples.

Rated 5 out of 5 stars

Excellent as always good price fast…

Excellent as always good price fast dispatch & delivery

29 August 2026
Staples UK logo

Reply from Staples UK

Hello, thank you for your feedback. We're happy to hear you are pleased with the service provided. Kind Regards, Staples.

Rated 5 out of 5 stars

Fast and efficient

Fast and efficient, no problems very good

27 August 2026
Staples UK logo

Reply from Staples UK

Hello, thank you for your feedback. We're happy to hear you are pleased with the service provided. Kind Regards, Staples.

Rated 5 out of 5 stars

Arrived quickly

Arrived quickly. Excellent 5-star service Thank you ⭐️ ⭐️⭐️⭐️⭐️

28 August 2026
Staples UK logo

Reply from Staples UK

Hello, thank you for your feedback. We're happy to hear you are pleased with the service provided. Kind Regards, Staples.

Rated 2 out of 5 stars

48 pack of toilet rolls was left on my…

48 pack of toilet rolls was left on my front porch step which was wet and it was a rainy day . I was in the entire day and it was my neighbour who noticed the package , fortunately . Contents , thankfully were dry .. although the outer cardboard was wet through in places .

28 August 2026
Staples UK logo

Reply from Staples UK

Hello, thank you for your feedback. We are sorry to hear of the issues with delivery, although I am pleased to hear the items have not been damaged. I have forwarded your feedback onto the courier. Sincere apologies for the inconvenience caused by this. Kind regards, Staples team.

Rated 5 out of 5 stars

Great service throughout

Great service throughout

28 August 2026
Staples UK logo

Reply from Staples UK

Hello, thank you for your feedback. We're happy to hear you are pleased with the service provided. Kind Regards, Staples.

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